OUR COMPANY:
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees.
We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency.
WHAT YOU WILL DO:
The Logistics Coordination Lead is a single, dedicated individual-contributor role owning back-of-house device operations for that program: ordering, provisioning, prep, staging, shipping, on-site distribution support, and return reconciliation across the full warehouse → event → warehouse cycle. You will also provide on-site device distribution support at the guest-facing wearables setup, onboarding, and troubleshooting station, all while working alongside partners and stakeholders, and interacting directly with VIP guests at high-visibility events.
KEY RESPONSIBILITIES:
Device Prep, Provisioning & Readiness
- Own end-to-end device prep for assigned events: sourcing, firmware updates, provisioning, account setup, QR/serial scanning, charging, fitting accessories, and packaging to presentation standard.
- Execute at-scale provisioning reliably against established throughput rates, using existing batch and firmware-caching workflows (reference: ~10 units/hour; 500+ units for a large event).
- Plan backwards from known throughput to build realistic prep schedules: calculating lead time, staffing hours, and station setup needed to hit each event's device-ready date, and flagging early when volume or timeline exceeds available capacity.
- Establish and document repeatable provisioning SOPs and readiness checklists so prep quality is consistent event to event, and so partner-team or temporary staff can execute to standard when event volume exceeds one person's capacity.
- Train and brief surge/floater support from partner teams on prep and distribution standards ahead of high-volume events.
- Provide on-site provisioning support where device counts and timelines require it.
Inventory & Asset Management
- Serve as the dedicated Inventory Prep Lead for assigned Medium and Large events, replacing the current ad-hoc coverage model. "Lead" denotes functional ownership of device readiness, not people management.
- Maintain inventory tracking and chain of custody via client infrastructure and/or local warehouse systems, including serialization and asset tagging.
- Manage post-event device collection, return processing, restocking, damage assessment, and serial number reconciliation.
- Support quarterly cycle counts and variance reconciliation for program inventory.
- Manage secure staging and storage of high-value and pre-release hardware.
Shipping & Event Logistics
- Own the warehouse → event → warehouse flow: inbound/outbound shipping, freight coordination, timelines, and contingency routing.
- Coordinate coverage for East Coast and out-of-region events supported out of the Bay Area facility, flagging lead-time and capacity risk early.
- Build and maintain the device logistics run-of-show for each event, aligned to the broader event production timeline.
Day-Of Hardware Support
- Provide first-line hardware support on-site: device swaps, hot-spare deployment, charging and connectivity checks, and rapid diagnosis of physical or device-level failures.
- Perform on-site provisioning where event volume or late guest additions require it, working to the same standards as warehouse prep.
- Troubleshoot to the boundary of the role and escalate cleanly — firmware issues at scale, account and connectivity issues, event-level and guest-experience issues to the Event Production Manager.
- Maintain an on-site hardware support kit — spares, cables, chargers, tools, and consumables — and own its readiness before every event.
On-Site Smart Bar Distribution Support
- Staff the Smart Bar wearables distribution function on-site alongside XFN partners
- Direct the device-distribution workflow on-site: briefing partner-team staff on prep standards, handout process, and record-keeping
- Support gifting/seeding logistics by tracking who received what, in what configuration, with accurate records.
- Ensure Smart Bar setup, device display, and station presentation meet program standards.
- Represent company and client with poise and discretion in front of VIP guests, executive stakeholders, and partner teams.
Coordination & Communication
- Act as the point of contact to partners, stakeholders, and cross functional working teams for device and inventory matters.
- Partner with the assigned Event Production Manager on event planning, on-site sequencing, and day-of decision-making; operate within their event structure while retaining ownership of device readiness.
- Participate in pre-event readiness reviews, XFN planning, and post-event debriefs.
- Escalate clearly and early when a device commitment is at risk, with options and recommendations.
Risk & Reporting
- Identify and mitigate risks to device readiness: Supply constraints, provisioning throughput, shipping delays, storage/hub gaps, last-minute guest or SKU changes, all with proactive contingency plans.
- Generate and distribute reports to leadership and program stakeholders: inventory position, deployment and recovery rates, labor tracking, spend, and post-event recaps.
ESSENTIAL CRITERIA:
- Proven experience in logistics, inventory management, device operations, or event operations.
- Solid consumer-hardware technical aptitude — able to diagnose common device, pairing, charging, and connectivity failures, and to judge quickly whether an issue is fixable on the spot or needs escalation.
- Experience supporting live events, activations, or launches with zero-margin timelines.
- Demonstrated comfort in executive- and VIP-facing environments; strong presence, poise, and professionalism.
- Proficiency in warehouse/inventory management systems (WMS) and Microsoft Office / Google Workspace.
- Strong organizational and multitasking abilities; owns many moving parts without dropping detail.
- Excellent written and verbal communication and interpersonal skills.
- High degree of discretion handling confidential guest lists and pre-release hardware; NDA compliance.
- Proactive problem solver; adaptable in a fast-changing, high-pressure environment.
- Able to operate autonomously as the sole owner of a function — self-directed, comfortable making judgment calls without escalation, and disciplined about documentation.
- Able to influence and coordinate cross-functional partners without direct authority.
- Ability to travel domestically and internationally, and to work non-standard hours including nights and weekends, as required by the event calendar (Approx. 3+ events/month)
DESIRABLE CRITERIA:
- Hands-on experience with device provisioning, imaging, or firmware workflows at volume strongly preferred; comfort following established technical workflows precisely and at repetition.
- Familiarity with wearable/AR hardware is a plus.
The EOS pay range for this job is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, experience, education, knowledge, skills, and abilities, as well as internal equity, market data, or other laws.
EOS is committed to creating a diverse and inclusive work environment and is proud to be an equal opportunity employer. We invite you to consider opportunities at EOS regardless of your gender; gender identity; gender reassignment; age; religious or similar philosophical belief; race; national origin; political opinion; sexual orientation; disability; marital or civil partnership status or other non-merit factor.
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