Title : Americas Transportation Product Lead
Service Lines/Domain/Foundation: GDT - Business Product Domain - Customer Operations - Logistics
Scope: Europa
Location: Bangalore
PURPOSE OF THE ROLE
The Europe Transportation Product Lead is a key regional product leadership role within the Customer Operations Product Domain, accountable for translating the global transportation product strategy into regional outcomes across North America and Latin America.
This role will focus on the digital products and capabilities that enable Transportation operations in the Europe, ensuring that global standards are adopted while regional business needs, regulatory requirements, operational complexity, and value opportunities are properly represented. Working closely with the Global Transportation Product Lead, CO Excellence, GBS, regional business stakeholders, Technology teams, Deployment teams, and strategic partners, this leader will drive regional transformation, adoption, reliability, and continuous improvement. Key objectives are to:
- Shape and execute the Europe transportation product roadmap in alignment with global strategy and regional priorities.
- Ensure effective design, deployment, adoption, and continuous improvement of transportation products across Europe.
- Improve product quality, service reliability, user experience, and operational performance in the region.
- Drive adoption, non-touch execution, automation, analytics, and AI-enabled opportunities where they create measurable business value.
- Support regional budget, value delivery, and cost optimization decisions within the product portfolio.
- Lead and develop regional product teams and partner networks to deliver consistent, high-quality outcomes.
This means you will need to combine strong Supply Chain and Transportation business context with solid product management discipline, regional stakeholder management, technology understanding, and change leadership. The role requires the ability to influence across functions and markets, connect global direction with regional execution, and deliver tangible outcomes through others at WL2B level.
WHAT WILL YOUR MAIN RESPONSIBILITIES BE
This multifaceted role is responsible for unlocking regional business value through transportation digital products, ensuring that global capabilities are successfully landed, adopted, and continuously improved in the Europe. Key activities include:
Strategy:
- Translate the global transportation product strategy into a Europe roadmap, balancing global standards with market-specific priorities across the countries.
- Partner with business, CO Excellence, GBS, and Technology stakeholders to identify regional value opportunities, capability gaps, and prioritization trade-offs.
- Contribute to product investment cases and roadmap decisions with clear articulation of business value, feasibility, risk, and adoption impact.
- Identify practical automation, analytics, AI, and Agentic AI opportunities that can improve transportation execution, productivity, service, and user experience in the region.
Product Design & Delivery:
- Lead regional product design, deployment, and improvement activities for transportation solutions, ensuring business requirements are clear, value-led, and aligned with global product principles.
- Work with agile delivery teams, deployment teams, vendors, and market representatives to deliver fit for purpose releases with strong quality, adoption, and change readiness.
- Facilitate testing, feedback loops, and hypercare activities to ensure products meet user needs and operational expectations across Europe.
- Manage the regional product lifecycle, including enhancements, adoption plans, issue resolution, service improvements, and decommissioning inputs where relevant.
- Monitor product performance, incident trends, adoption metrics, and business outcomes to drive continuous improvement and product quality.
- Promote experimentation and learning practices where they are practical, controlled, and aligned with regional business value.
Resource Management:
- Support regional portfolio planning, capacity discussions, and budget prioritization in alignment with product priorities and business value.
- Track delivery effort, support demand, and investment needs to help optimize resource utilization and return on investment.
- Identify regional capability, skill, or capacity gaps and work with product leadership and partners to address them.
Talent Development:
- Coach and develop regional product team members and extended partners, fostering accountability, collaboration, ownership, and a high-performance culture.
- Build product, transportation, data, and change capabilities across the regional team through structured learning, mentoring, and practical exposure.
- Contribute to talent planning and onboarding needs, escalating gaps and opportunities to product leadership where required.
Stakeholder Management:
- Build and maintain strong relationships with regional and market stakeholders across Transportation, Logistics, Customer Operations, Supply Chain, IT, Finance, and external partners.
- Act as the regional product point of contact for transportation priorities, clearly communicating product vision, roadmap, trade-offs, risks, dependencies, and progress.
- Represent Europe needs in global forums and ensure feedback from markets is converted into clear product inputs, improvement opportunities, and adoption actions.
Risk & Controls:
- Ensure transportation digital products in the Europe operate within required controls, security, compliance, and audit expectations. Partner with Risk, Controls, Cyber Security, Corporate Audit, and product leadership to monitor risks, define remediation plans, and ensure timely closure of agreed actions.
Application Management & Support:
- Ensure regional transportation applications are stable, supported, and continuously improved in line with business priorities and global product governance.
- Monitor service performance, incidents, recurring issues, and support quality, driving corrective actions with internal teams and external partners.
- Manage regional vendor and service provider relationships where applicable, ensuring service levels, delivery quality, and business value are achieved.
Regional Partnership and Optimization:
- Work with regional hubs, markets, CO Excellence, GBS, and partners to identify opportunities to digitize, simplify, standardize, and improve Transportation efficiency through continuous improvement, product enhancements, automation, and AI-enabled capabilities.
Financial Oversight:
- Support effective management of regional product budgets, run costs, and investment priorities.
- Track cost, value, and quality indicators to inform product decisions and continuous improvement opportunities.
- Contribute to benchmarking and cost-to-serve analysis for transportation products, ensuring recommendations are practical and aligned with Europe priorities.
NECESSARY EXPERIENCE & QUALIFICATIONS
- Experience leading digital products, technology-enabled transformation, or large change initiatives in Supply Chain, Logistics, Transportation, or Customer Operations.
- Strong understanding of Transportation business processes and the ability to translate operational challenges into product opportunities and business outcomes.
- Proven ability to lead cross-functional teams and influence stakeholders across markets, functions, technology teams, and external partners.
- Knowledge of application lifecycle management, agile delivery, IT service management, support operations, and product governance.
- Awareness of emerging technologies, including cloud, data, analytics, AI/ML, GenAI, and automation, with a pragmatic focus on business value.
- Strong change leadership and communication skills, with the ability to craft a clear narrative, land transformation, and drive adoption across diverse regional stakeholders.
- Systemic and strategic thinking, with the ability to understand dependencies, manage trade-offs, and connect regional execution to global product direction.
- Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing risks, issues, dependencies, and opportunities.
SKILLS
- Product management mindset, with the ability to prioritize based on value, feasibility, adoption, and strategic fit.
- Technical acumen and familiarity with transportation platforms, digital technologies, data, automation, and technology trends.
- Strong leadership, influencing, stakeholder management, and communication skills across senior and operational audiences.
- Strategic thinking combined with strong execution discipline and ownership.
- Excellent collaboration, interpersonal, problem-solving, and change management skills.
LEADERSHIP SKILLS
- You are expected to lead through others, influence across functions and markets, and create clarity in complex situations. You provide direction, build confidence, and help teams stay focused on business outcomes while navigating ambiguity and change.
- Your role model resilience, care, accountability, and collaboration. You balance strategic thinking with disciplined execution, challenge constructively, and create the conditions for teams and partners to deliver high quality outcomes across Europe.
Our commitment to Equality, Diversity & Inclusion
Unilever embraces diversity and encourages applicants from all walks of life! This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.
Note: "All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent—please verify before proceeding."
