Your Impact
The Quality Assurance Supervisor is primarily responsible for supervising a high performing team responsible for inventory counts, handling damages and performing audits. This role ensures that the correct quantity and quality of product gets to the customer by monitoring the products and the accuracy of the facility's processes. In addition, this role creates and monitors the facility shrink budget, cataloging gains and losses. This role also organizes an inventory cycle count bi-annually for the facility.
What You Will Do
- Complies with safety requirements and builds a culture of safety among subordinates and peers
- Assists associates with HR related issues including questions/concerns with attendance, pay, benefits, job changes, voluntary terminations, I-9 verification, unemployment claims, and workplace accommodations
- Communicates clear expectations for associates and provides timely and constructive feedback
- Monitors and manages associate performance, ensuring that associates are executing assigned tasks accurately and as scheduled
- Mentors and builds relationships with associates, recording planned encounters when needed, and completing annual reviews
- Holds associates in department accountable to expected behaviors and performance levels
- Organizes bi-annual warehouse inventory count event
- Monitors the shrink budget that identifies gains and losses of inventory dollars (weekly holding account) and communicates with Corporate as needed
- Reports to upper management and Corporate damages that have occurred in-house over a certain threshold
- Assists associates with any issues with product that arises (e.g., free astray product)
- Audits processes across the facility to ensure correct process is being utilized by Operational and Support associates; record inaccuracies and report to Operational and Support Supervisors
- Creates and documents training for associates
- Assists Damage Coordinator in the resolution and recording of damaged and salvaged product
- Trains Operations associates to perform cycle counts for bi-annual inventory count of warehouse
- Performs or assist associates in performing receiving packet audits
- Verifies scheduled and maintenance cycle counts are being completed within the scheduled period to maintain facility inventory integrity
- Conducts BDC inventory process annually
- Works to resolve Operational discrepancies during receiving, picking, moving of product through facility; utilizes the Missing Carton process and additional research
- Resolves and monitors cancelled picks, LTSU’s, hand keys and returned DTC orders
- Manages inventory and systematically processes any company donations to non-profit organizations
- Communicates effectively with associates regarding business objectives or current issues
- Provides associates with meaningful developmental opportunities and prepares them for upward promotion if interested
- Discusses and resolves issues with and between associates
- Participates in the hiring process by initiating job requisitions when appropriate and interviewing prospective candidates
- Ensures associates receive proper training
Minimum Qualifications
- Bachelor’s degree Supply Chain Management, Transportation, Industrial Engineering, Business, or related field or equivalent years of experience in lieu of education requirement, if applicable
- 4 years of experience in distribution center/warehouse operations or related area
Preferred Skills/Education
- Experience managing multiple projects/tasks simultaneously requiring a strong ability to prioritize and manage time
- Leadership experience with direct report responsibility
- Experience using troubleshooting processes to resolve problems
- Experience mentoring and coaching others
- Experience with software applications such as Excel, Access or Lowe’s DMS system
About Lowe's
Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company with total fiscal 2025 sales of more than $86 billion. Lowe’s employs approximately 300,000 associates and operates over 1,750 home improvement stores, 540 branches and 120 distribution centers. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com
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About Lowe’s
Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE® 100 home improvement company serving approximately 16 million customer transactions a week, with total fiscal year 2025 sales of more than $86 billion. Lowe's employs approximately 300,000 associates and operates over 1,700 home improvement stores, 530 branches and 130 distribution centers. Based in Mooresville, N.C., Lowe's supports the communities it serves through programs focused on creating safe, affordable housing, improving community spaces, helping to develop the next generation of skilled trade experts and providing disaster relief to communities in need. For more information, visit Lowes.com.
Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.
