The position of Loss Prevention Officer is responsible for ensuring a safe environment for guests and colleagues; patrolling; documenting, reporting, and following up on safety and security hazards in infractions. Enforce all hotel and security rules and regulations. Ensure that any violations of law or hotel policy are investigated and reported. Act as a member of the Emergency Response Team, responding in case of fire, accident, safety concerns, and calls for medical assistance. Respond to all emergency situations and provide First Aid and C.P.R. as required. Immediately report hotel deficiencies to the appropriate departments for immediate repair.
DUTIES & RESPONSIBILITIES
- Ensure that the Hotel and its colleagues and guests are protected at all times.
- Review department log records and be familiar with pertinent information relevant to the daily shift.
- Issue radios and keys to designated hotel personnel. Maintain accurate records and ensure the safekeeping of such in accordance with hotel procedures.
- Ensure all non-hotel personnel arriving at the colleague entrance are properly escorted while on the property according to the hotel policy.
- Inspect colleague packages, purses, bags, etc. as colleagues enter or leave the property as designated by hotel policy.
- Ensure that after-hours access into secured hotel areas is properly authorized, monitored, and documented in accordance with hotel standards.
- Handle deliveries received during non-business hours following hotel procedures.
- Work with outside agencies (i.e., police) cooperatively and follow established hotel regulations.
- Coordinate emergency situations and contact the Director of Loss Prevention immediately.
- Contact the Director of Loss Prevention immediately for emergency situations as specified in the departmental manual as specified in the departmental manual.
- Monitor surveillance cameras as assigned.
- Investigate duress alarms and comply with respective procedures.
- Patrol the property with specified equipment, checking all designated points and documenting all actions taken in accordance with departmental standards.
- Resolve safety hazards.
- Ensure all guest room doors are secured; assist guests with room access in accordance with hotel procedures.
- Challenge suspicious persons on hotel property in accordance with departmental procedures.
- Conduct designated investigations into theft or lost items, noise complaints, assault complaints, and other guest complaints, and complete documented reports.
- Respond to the scene of a guest/ colleague accident promptly; administer first aid/ CPR; communicate specified information to EMS/ medical personnel as required.
- Report to scenes of guest or employee fighting and follow designated procedures.
- Comply with state regulations and hotel guidelines for handling intoxicated guests.
- Document, organize, and store all lost and found items given to security.
- Comply with state regulations and hotel guidelines for handling intoxicated guests.
- Report to scenes of vehicle accidents/ thefts and document specified information.
- Assist in moving/removing guest room possessions, inventory, and security of such.
- Complete all paperwork and closing duties before leaving. Review hotel status and any follow-up actions with the on-coming Security Officer.
- Be aware of ADA standards.
- Ensure security and confidentiality of all guest and hotel information.
REQUIRED SKILLS & EXPERIENCE
- High school diploma or equivalent required; additional security or law enforcement training preferred.
- Minimum 1–2 years of security or military/law enforcement experience, preferably in a luxury hotel or high-end retail/hospitality environment.
- First Aid, CPR, and AED certification strongly preferred.
- Strong communication and de-escalation skills with the ability to remain calm and professional under pressure.
- Understanding of emergency procedures, surveillance equipment, and safety compliance regulations.
- Discreet, observant, and well-groomed with a strong sense of integrity and confidentiality.
- Proficiency in writing clear incident reports and using communication / radio systems.
PHYSICAL REQUIREMENTS:
The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:
- Must be able to lift equipment, supplies, etc. of at least 30 pounds.
- Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
- The role may require extended periods of time on your feet, especially during peak hotel hours or events.
- Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.
- Available to work varied shifts, including nights, weekends, and holidays.
Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
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BHC is an equal employment opportunity employer. Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.
