Lounge Agent (ORD)

Do you enjoy working in a fast-paced, safety-obsessed aviation environment? 
 

Lounge Agents welcome guests into the Wingtips Airport Lounge, arrange for special services, and assist with any questions. The goal is to make each guest feel special by delivering exceptional customer service, making them eager to return. 

Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry. 

Job Responsibilities: 

• Provide friendly and professional service to guests, communicating with them by name whenever possible. 

• Offer amenities to guests as needed. 

• Respond to guest requests for assistance or information on Airport/Airline operations. 

• Maintains a clean and professional appearance at all times. 

• Communicate with food attendants to ensure food products are of high standard in freshness and appearance. 

• Replenish items if needed. 

• Ensures a safe work environment by following all AGI rules and regulations regarding the workplace. 

• Maintain the level of service expectations at all times. 

• Maintain and observe the New York Health and Safety standards. 

• Verifying passenger’s eligibility to access the lounge and welcoming entitled passengers to the lounge 

• Observing that lounge is replenished and tidy all the time. 

• Ensuring proper set-up is done (morning, afternoon, evening). 

Safety, Security and Compliance: 

All AGI Team members have a responsibility and duty while at work to: 

• Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work. 

• Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company. 

• Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons. 

• Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security. 

• Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.  

• Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures. 

• Fully understand AGI Health & Safety and Security policies.  

• Attend training courses as may be required by AGI. 

Physical Requirements: 

• Must be able to lift up to 14kg. 

• Must be able to stand, lift, bend, push and pull for extended periods of time. 

• Must be able to work extended hours on short notice during non-routine operations. 

• Must be flexible to work various shifts, weekends, irregular shifts including late evening shifts. 

Qualifications: 

• Must be at least 18 years of age. 

• Must possess a High School Diploma or equivalent. 

• Must be able to obtain airport security clearance which includes an extensive check of your last 5 years of employment, criminal record, and residence history. 

• Must have at least one year of face-to-face customer service experience in a hotel, restaurant, private club, lounge, or similar setting 

• Demonstrated leadership skills in the workplace are preferred. 

• Ability to communicate with customers and fellow employees and serve as a team player under all types of conditions. 

• If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986. If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001. 

AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part-time employees. AGI also provides free uniforms and free on-the-job training to all employees. Additional benefits include a company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few. 

The successful AGI team member brings their “A” game every day with energy and enthusiasm, respect for their team, and the highest regard for safety!