Summary Statement:
The Lounge Server will provide elegant, warm and responsive service to create an exceptional experience for all guests while taking and serving beverage orders. The Lounge Server will handle all financial transactions accurately and effectively market the venue during their shift.
Primary Job Duties: Includes but is not limited to:
- Greet and welcome all guests in a professional manner.
- Maintain dialogue with all cultures while upholding a warm, positive and friendly persona.
- Obtain beverage orders from guests and enter orders in point of sales system.
- Deliver food and beverages, including alcoholic options to guests.
- Ensure that all orders are accurate and delivered to each table in a timely manner.
- Collaborate with bartenders and kitchen team members to ensure accuracy of order.
- Maintain knowledge of house drinks and menu items.
- Carry and push heavy (approximately 30lbs) trays and carts of glassware and items as directed by management.
- Offer item suggestions by using suggestive selling techniques (e.g. daily beverage specials, cocktails/wines and after dinner beverages).
- Ensure assigned areas are always clean and clutter-free.
- Ensure all Resorts World core values and property and department standards are implemented and applied.
- Obtain and maintain position-specific licensing.
- Use personal device/cellular phone for job related operational tasks, job duties, review company documents, etc.
- Other duties as assigned.
Qualifications: Includes but is not limited to:
- Proficient bottle service knowledge (wine, champagne and high-end spirits).
- Working knowledge of Forbes standards and POS systems.
- Ability to work varied shifts, including nights, weekends and holidays.
- Ability to effectively communicate in English.
- Polished appearance and demeanor.
- Excellent customer service skills.
- Ability to obtain maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
- At least 21 years of age.
Preferred:
- Previous experience in a Cocktail or Lounge Server position in a similar or related field.
- Previous modeling experience.
- Previous experience in a large, luxury resort setting.
Minimum Education and Experience:
- High School Diploma.
- At least six months of previous customer service experience in a similar or related field.
- At least six months of previous cash handling experience.
Preferred:
- Some college or formal secondary education.
Certificates, Licenses, Regulations:
- Proof of eligibility to work in the United States.
- Position required licenses:
- Alcohol Awareness Card
- Non-Gaming Card
- Food Handler Card
Physical Demands:
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- How is work typically performed? Typical restaurant environment.
- Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
- Prolonged sitting/standing.
- Bending and reaching.
- Transporting, pushing, pulling, lifting and maneuvering items weighing up to 15 lbs.
- Eye/hand coordination.
- Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.
At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.
- Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
- Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
- Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
- Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
- Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.
