Summary Statement:
The Luxury Dining Server is responsible for providing a world class in-room dining experience for our most valued guests. This role will ensure food and drink quality, while maintaining daily presentation of Ghost Kitchen.
Primary Job Duties: – Includes but is not limited to:
- The Ghost Kitchen Luxury Dining Server will work to ensure the highest level of guest satisfaction through the accurate and timely delivery of all orders and amenities received to rooms not serviced by VSAs.
- The server should be able to anticipate guests' needs and address them accordingly to provide guests with a delightful experience.
- Additionally, the servers should maintain a clean work environment and help keep the Ghost Kitchen area organized as instructed by the management team.
- Fine dining service a must!
- Must clock in on time and no earlier or later than the schedule shift unless requested to do so by Management.
- Assist guests courteously and efficiently.
- Follow proper room entry etiquette.
- Always have a radio for immediate assistance of guest
- Set up silverware & linen, and clear tables from rooms, floor landings, and dish pit in accordance with Resorts World standards.
- Extensive knowledge of food and beverage menu offerings to service and up sell our product, including liquors and cocktails.
- Deliver buckets of ice, amenities and all guest requests into guest rooms not serviced by VSAs.
- Deliver and serve food orders in accordance with all Resorts World & Forbes standards following sequence of service.
- Present physical and accurate checks to guests and complete the payment process.
- Use personal device/cellular phone for job related operational tasks, job duties, review of company documents, etc.
Qualifications: – Includes but is not limited to:
- Ability to work varied shifts, including nights, weekends and holidays.
- Ability to effectively communicate in English.
- Polished appearance and demeanor.
- Excellent customer service skills.
- Ability to obtain & maintain full knowledge and understanding of company and department rules and regulations, policies and procedures.
- Ability to competently fulfill tray service for every aspect of service to guests
Minimum Education and Experience:
- Must be 21 years of age
- High School Diploma or Equivalent
- 6 months in previous work setting
Preferred:
- Previous working experience in a large, luxury resort setting.
- Excellent customer service skills.
- Ability to work varied shifts, including nights, weekends and holidays.
Certificates, Licenses, Regulations:
- Proof of eligibility to work in the United States
- Position required licenses:
- Alcohol Awareness Card
- Food Handler Card
- Non-Gaming Card
Physical Demands:
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- How is work typically performed? Typical restaurant environment
- Must be tolerant to varying conditions of noise level, temperature, illumination and air quality
- Prolonged sitting/standing
- Bending and reaching
- Transporting, pushing, pulling, lifting and maneuvering items weighing up to 20 lbs
- Eye/hand coordination
- Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.
Physical Demands:
The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- How is work typically performed? Typical restaurant environment.
- Must be tolerant to varying conditions of noise level, temperature, illumination and air quality.
- Prolonged sitting/standing.
- Bending and reaching.
- Transporting, pushing, pulling, lifting and maneuvering items weighing up to 20 lbs.
- Eye/hand coordination.
- Ability to comply with Policies and Procedures, Job Description, daily memorandums, chemical labels (SDS) and other instructions.
At Resorts World Las Vegas, we believe that every member of our team is an ambassador and is essential to the success of our company. We expect all Team Members to take personal ownership in ensuring everything they do is in the best interest of the company and that all will adhere to our five core non-negotiable responsibilities.
- Everyone is an Ambassador–No matter where you work at Resorts World Las Vegas, it is your responsibility to treat this property like you would your own home. No one gets hurt, everyone feels secure, the environment is clean, and every guest gets what they need.
- Everyone works in Safety–If you have a safety concern, it is your responsibility to address it by correcting it or notifying the appropriate department or individual.
- Everyone works in Security–If you See Something, it is your responsibility to Say Something. You must notify the appropriate department or individual if you feel there is a security concern.
- Everyone works in EVS–If there is trash on the floor, it is your responsibility to pick it up. If it is a mess that needs more attention, it is your responsibility to notify the appropriate department or individual.
- Everyone works in Guest Experience–If a guest needs assistance, it is your responsibility to assist that guest and do so with a smile. If the guest needs more assistance than you can provide, it is your responsibility to notify the appropriate department or individual.
