Position Title:
M365 Admin - Systems Analyst - BF - 23773-30853 - JR196098
Job Family:
BSP > Business Support
Shift:
Job Description:
Job Title
Systems Analyst
Requirement Type
Full-Time Employee
Job Location
Bangalore
Job Level
Associate
Hiring Manager
Team Lead
Primary Skill
M365 Admin
Business
Database Administration
Individual Contributor / People Manager
Individual Contributor
ABOUT ELEVANCE HEALTH
Elevance Health is a leading health company in America dedicated to improving lives and communities and making healthcare simpler. It is the largest managed health care company in the Blue Cross Blue Shield (BCBS) Association serving more than 112 million individuals across 14 states.
A regular in Fortune 500 list, Elevance Health ranked 18 in 2026. Gail Boudreaux, President and CEO of Elevance Health has been a consistent name in the Fortune list of most powerful women and currently holds 81st rank on this list.
ABOUT CARELON GLOBAL SOLUTIONS
Carelon Global Solutions (CGS) is a healthcare solutions company simplifying complex operational processes to improve the health of the healthcare system.
Previously known as Legato Health Technologies, Carelon Global Solutions (hereinafter, CGS) underwent a name change and joined the Carelon family of brands in January 2023, as a fully owned subsidiary of Elevance Health (Previously Anthem Inc.). CGS brings together a global team of like-minded innovators who manage and optimize operational processes for health plans as well as providers.
Our brightest minds housed across our global headquarters in Indianapolis as well as Bengaluru, Hyderabad and Gurugram in India, Manila in the Philippines, and San Juan in Puerto Rico bring with them innovative capabilities and an unmatched depth of experience. This global team uniquely positions CGS to enable scalable, next-generation platforms and specialized digital tools that make healthcare operations more practical, effective, and efficient.
OUR MISSION & VALUES
Our Mission: Improving Lives and Communities. Simplifying Healthcare. Expecting More.
Our Values: Leadership | Community | Integrity | Agility | Diversity
JOB PURPOSE
- Carelon Global Solutions India is seeking for a Systems Analyst.
- As a Microsoft 365 Administrator, this role is central to the IT department’s responsibility of ensuring seamless collaboration and productivity across the organization.
- It supports core business operations by managing critical M365 services such as SharePoint, Teams, Exchange, and OneDrive, ensuring high availability and performance.
- The role also bridges end-user needs and technical infrastructure by handling access, licensing, and providing advanced L2/L3 support.
- Additionally, it contributes to operational efficiency through automation and proactive system monitoring, while aligning with organizational security and compliance standards.
- Business Context: Microsoft 365 serves as the backbone of collaboration, communication, and document management across globally distributed teams.
- This role operates in a dynamic environment where uptime, data security, and user experience directly impact business continuity and productivity.
- The administrator works closely with global IT teams and business stakeholders to support incidents, manage outages, and perform root cause analysis, ensuring minimal disruption to operations.
- With increasing emphasis on compliance, data protection, and automation, the role also plays a key part in implementing governance policies and optimizing service delivery to meet evolving business and regulatory requirements.
JOB RESPONSIBILITY
Technical Responsibilities
- Administer and maintain Microsoft 365 services including SharePoint Online, Teams, Exchange Online, and OneDrive.
- Manage SharePoint Online environments, including site provisioning, permissions, and governance configurations.
- Configure and manage Exchange Online mail flow, policies, and mailbox settings.
- Develop and maintain PowerShell scripts to automate routine administrative and operational tasks.
- Diagnose and resolve complex L2/L3 technical issues across M365 services with strong troubleshooting skills.
Operational Responsibilities
- Ensure day-to-day availability, performance, and reliability of M365 services.
- Monitor system health and proactively address risks or service degradation.
- Handle incident, problem, and change management activities aligned with ITIL processes.
- Manage user access, licensing, and service requests efficiently.
- Support production environments, including outage handling and root cause analysis (RCA).
Functional / Domain-Specific Responsibilities
- Apply best practices in SharePoint governance, lifecycle management, and content organization.
- Optimize collaboration solutions using Microsoft Teams and SharePoint features.
- Ensure compliance with organizational data security, retention, and governance policies.
- Provide subject matter expertise on M365 capabilities to improve business productivity.
Managerial Responsibilities
- Coordinate with global IT teams to ensure consistent service delivery and standards.
- Manage stakeholder expectations by providing updates, status reports, and issue resolution timelines.
- Support change planning, impact assessments, and implementation strategies.
Leadership Responsibilities
- Act as a technical lead or escalation point for complex M365-related issues.
- Drive continuous improvement initiatives, including automation and optimization of processes.
- Guide and mentor junior team members on M365 administration and best practices.
- Influence adoption of governance standards and collaboration tools across the organization
QUALIFICATION
- Bachelor’s degree or a related field is preferred or equivalent work experience Preferred education.
EXPERIENCE
- Basic Experience on M365 or SharePoint
SKILLS AND COMPETENCIES
- 2+ Years of relevant experience
- Knowledge & Technical Basics: Basic understanding of Microsoft 365 services like SharePoint, Teams, Exchange, and OneDrive.
- Domain-Specific Skills: Familiarity with site permissions, basic admin tasks, and simple troubleshooting.
- Core Competencies & Abilities: Good communication, problem-solving skills, and eagerness to learn.
- Leadership Behavior: Takes ownership of tasks, collaborates with team, and follows guidance from seniors.
THE CARELON PROMISE
Aligning with our brand belief of ‘limitless minds are our biggest asset’, we offer a world of limitless opportunities to our associates.
It is our strong belief that one is committed to a role when it is not just what the role entails, but also what lies in its periphery that completes the value circle for an associate.
This world of limitless opportunities thrives in an environment that fosters growth and well-being, and gives you purpose and the feeling of belonging.
LIFE @ CARELON
- Extensive focus on learning and development
- An inspiring culture built on innovation, creativity, and freedom.
- Holistic well-being
- Our culture and initiatives are underpinned by diversity, equity and inclusion
- Varied opportunities for rewards and recognitions
- Competitive health and medical insurance coverage
- Best-in-class amenities and workspaces
- Policies designed with associates at the center.
EQUAL OPPORTUNITY EMPLOYER
Carelon Global Solutions is committed to a diverse and inclusive workplace and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
Reasonable Accommodation
Our inclusive culture empowers Carelon Global Solutions to deliver the best results for our customers. We not only celebrate the diversity of our workforce, but we also celebrate the diverse ways we work.
If you have a disability and need accommodation such as an interpreter or a different interview format, please ask for the Reasonable Accommodation Request Form.
Disclaimer: Offered designation titles differ*
Job Type:
Full time
