M365 and Exchange Engineer II

Position Description: M365 and Exchange Engineer II 

Job Summary 
The Infrastructure Engineer II has support-level subject matter expertise in the full Microsoft 365 suite and Microsoft Exchange. This position provides technical expertise and customer support for the organizational collaboration platforms within the Microsoft 365 portfolio and Microsoft Exchange, including Teams, SharePoint and Email. Installs, supports, and maintains core collaboration solutions and mailflow along with dependent ecosystems such as application deployment, 3rd party integrations and security policy adherence. Evaluates and recommends improvements and upgrade cycles covering the entire M365 and Exchange environment. Performs technical analyses of supported solutions using various diagnostic tools in support of efficient operations. Provides escalation support for end user support teams for supported systems. 

Responsibilities 
Supports cloud/private infrastructure for global M365 and Exchange configuration management, security and 3rd party app integration. Provides lifecycle management such as patching for supported systems. 
 

Creates and maintains runbooks, documentation, and other knowledge artifacts. Establishes and maintains service definitions and standards for core services. 
 

Provides monitoring and alerting that produce actionable alerts. 
 

Performs incident response, keep-the-lights-on, and on-call responsibilities. 

Provides capacity planning and management. 
 

Provides auditable controls to ensure access to the systems are secure. 
 

Performs other duties as assigned. 
 

Additional Requirements 

• Bachelor’s degree, applicable certification or equivalent experience. 

• Typically requires 1-2+ years of professional experience, and strong proficiency with tools, systems, and procedures required to accomplish the job (primarily M365 admin role). 

• Moderate and continuously developing skills leveraging Exchange and M365 suite of Apps. 

• Strong understanding and knowledge of Active Directory and Entra identity (Groups, Users, Security roles, etc.) 

• 1+ years troubleshooting and resolving complex mailflow and 3rd party app integrations. 

• Experience administering Microsoft Intune a plus but not required 

• Travel: None 

• Work Schedule: IST overlap with PST hours (M-F, 12:30-9:30pm IST) plus rotating 24x7 on-call 

Career Band: Professional 
Jobs on this career band have a knowledge management focus and are primarily responsible for results achieved through their own work. Requires the application of theoretical knowledge, typically gained through formal education or equivalent work experience that provides knowledge of and exposure to fundamental theories, principles and concepts of a defined profession. Jobs at higher career levels may guide small teams in their area of subject matter expertise. Jobs at the at the most senior levels of this career band set disciplinary strategy within their areas of expertise. 

Criteria & Management Requirements 

• Problem Solving: Solves a variety of problems that may be somewhat difficult and varied in nature. Consults with staff members on more complex issues. 

• Decisions: Exercises judgment within defined parameters to make decisions on tasks with limited scope or complexity. Receives moderate level of guidance and direction on complex tasks. 

• Knowledge: Working knowledge of the principles, practices and concepts within own job discipline; has broadened capability through practical experience in applying theories. 

• Business Acumen: Understands key business drivers; demonstrates knowledge of the organization and processes; uses this understanding to accomplish their own work. 

• Communication & Influence: Explains and simplifies complex information to others; leads the coordination of information to ensure ongoing process or program execution. 

• Impact: Impact is typically limited to the department. 

• Leadership: No supervisory responsibilities. 

Work Environment: Typical Office 

Other Work Environment Requirements:  
Typical Office: Operates in a typical office environment, routinely uses computer and other standard office equipment. 
 

Other Physical Requirements:  
Typical Office: Generally sedentary for prolonged periods, may occasionally require ability to move about or adjust/move items weighing up to 10 lbs. in all directions; Constantly requires collaboration and the ability to communicate with others to exchange information while in a typical office setting. Collaboration is generally conducted in person unless the role has been pre-approved for remote work.