SOUTH COAST PLAZA STORE ASSOCIATE
Madhappy is a Los Angeles-based clothing brand made for a community of optimists, born in 2017. Madhappy uses apparel, events, and experimental retail spaces – including its permanent flagship in West Hollywood – to explore a personal expression as a means to an improved state of mind. Its own seasonal stores – with past and present locations including New York City (Soho), Aspen, Miami, East Hampton, and Tokyo – are each designed to reflect their site, while still sharing the brand’s DNA. The brand currently produces a selection of ever-evolving, evergreen classic styles, seasonally available collections and collaborations. Madhappy supports research and awareness in mental health through The Madhappy Foundation (a 501c(3) non-profit) and writes Local Optimist, a print magazine. Each to celebrate us as works-in-progress, and the personal and collective expression that is a part of that.
About the job
We are looking to hire a part-time store associate for Madhappy South Coast Plaza.
In this position, you will be responsible for ensuring superior service to all customers, maintain high-standards of operations for the store, and represent what Madhappy stands for well. This role will report directly to our store supervisor and store manager.
This role will be expected to work at our location opening in South Coast Plaza.
Responsibilities
● Establish a constant focus on brand, continually driving engagement, knowledge and passion for the brand across the store team
● Welcome and connect with every customer by greeting, answering questions, directing customers to merchandise, and recommending styles to fit their personal needs
● Develop and nurture relationships with repeat customers, frequently engaging them pre and post visits (communication on promotional events, follow-up on purchases, just checking in!)
● Monitor customer feedback, working with your store’s leadership team, to share information with key stakeholders accordingly
● Maintain store aesthetics by making sure product presentation is upheld; edging, making sure tags are tucked in, arranged by size, uniform in color, and that the garments are folded and hung properly
● Keeping up the store appearance by cleaning fitting rooms, displays, wiping down mirrors, dusting, and maintaining organization
● Understand merchandising, product placement, product care and provide our customers with a friendly and seamless shopping experience
● Receiving, returning and transferring shipments, including online fulfillment and store-to-store transfers
● Work closely with the store manager to ensure constant communication amongst the team, and all operations are running in a smooth manner
About you
Qualifications
● 1+ years of retail associate experience
● Must be available on weekends
● Preference for experience in fashion/apparel
● Previous experience working in a small team environment
● Ability and willingness to work a flexible schedule, including evenings, holidays and weekends, if needed
● Ability to work the duration of the store opening, as needed
● Proven interpersonal skills, with the ability to communicate professionally, patiently and effectively with customers and team members
● Familiarity with the Madhappy brand and mission
Characteristics
● Can thrive in a high volume, high traffic start-up environment
● Detail oriented and culturally aware
● Interest in fashion/apparel and mental health
● Honest & have integrity
● Ability to think critically and solve problems when they arise
● A digital awareness and interest, with an ability to comfortably navigate social media and e-commerce sites
Benefits
● Welcome gift :)
● Employee discount and early access to products
About Madhappy
Madhappy is a clothing brand for a community of optimists. Born in Los Angeles, 2017, the brand has built itself around an optimistic ideology, expressed through apparel, events, and experimental retail spaces around the world. Madhappy writes Local Optimist magazine, supports research and awareness in mental health through Madhappy Foundation.
About Local Optimist
Local Optimist is a space for radical discovery and connection. By focusing on open conversations and mindful exploration, we orient people with reliable, optimistic resources — available at any moment.
About The Madhappy Foundation
The Madhappy Foundation™ is non-profit organization, 501(c)(3) with a mission to improve mental health globally. Through The Madhappy Foundation™, 1% of proceeds from every sale benefit our efforts to raise awareness, fund research, and positively impact the mental health movement.
