Job Title: Mainframe Production Support Specialist
Key Skills: Good mainframe knowledge, including CICS, DB2, COBOL, MQ, TWS and SPUFI
Experience: 4+ years of experience.
Location: Mexico City
Mode: Hybrid
We at Coforge are hiring Mainframe Production Support Specialist (22199) with the following skill set.
This role exists to restore disrupted services quickly and safely by leading incident investigation and service recovery, communicating impact and progress to stakeholders, and ensuring appropriate escalation and control adherence across incident, change and release activities.
What you’ll do
Service support & incident management
- Respond to user queries on system/service usage and regulatory requirements (as applicable).
- Lead service recovery for incidents by coordinating multiple parties and driving actions to restore service.
- Investigate incidents, identify immediate mitigations, and ensure services are resumed from a disrupted state quickly.
- Communicate service impact, recovery progress and recovery plans clearly to stakeholders across regions.
- Escalate critical incidents appropriately and provide regular, structured updates through to resolution.
Problem management & continuous improvement
- Participate in post-incident reviews to capture root causes, lessons learned and follow-up actions.
- Create and maintain knowledge articles, runbooks and operational documentation to improve team capacity.
- Identify recurring issues and propose improvements to reduce resolution time and minimise service impact.
Change & release support
- Participate in change review activities to ensure adherence to our policies, procedures and control requirements.
- Raise concerns on potential or actual risks identified during change planning and execution.
- Support change activities such as role swaps, disaster recovery tests, patching and evergreening activities.
What you’ll need (essential)
- Proven production support and service management experience, with 5–7 years’ hands-on application development and/or production support experience.
- Strong knowledge and understanding of IT infrastructure and service stability principles.
- Good mainframe knowledge, including CICS, DB2, COBOL, MQ, TWS and SPUFI.
- Familiarity with incident, problem, change and release management processes, including disaster recovery practices.
- Excellent problem-solving and negotiation skills, with clear judgement on escalation for critical incidents.
- Strong English communication skills, with the ability to work effectively in global, virtual teams.
- Ability to build connections, collaborate across boundaries, and maintain a positive, self-motivated approach.
- Understanding of AI tooling such as Copilot and Claude.
What’s desirable
- Experience in Corporate Banking, with Payments domain exposure preferred.
- Knowledge of banking payment systems and/or broader banking domain.
- Experience with SQL, Java/J2EE, Unix, Oracle, MQ and open systems (e.g. WebSphere).
- Exposure to monitoring/observability tools such as AppDynamics, Splunk and Geneos.
Posted On: 03-07-2026
At Coforge, we hire professionals based solely on their skills and qualifications and do not discriminate based on age, disability, religion, gender, sexual orientation, socioeconomic status, or nationality.
