The Manager of Maintenance Support plays a key role in Straight Flight’s continued growth, regulatory compliance, and workforce development. This position is responsible for developing and maintaining customer relationships, identifying new business opportunities, managing internal and external compliance activities, and overseeing employee training programs.
The position works closely with the General Manager, Director of Maintenance and Customer Service Managers, to maintain a consistent flow of work while supporting regulatory compliance and workforce development.
Responsibilities:
- Maintain, nurture, and strengthen long-term relationships with existing customers to support customer satisfaction, retention, and continued business opportunities.
- Develop relationships with prospective customers locally and in other markets that align with Straight Flight’s capabilities.
- Continuously identify additional business opportunities with existing and prospective customers.
- Identify and evaluate government contracting opportunities through SAM.gov and other applicable government and commercial platforms.
- Work with the General Manager, Director of Maintenance, and Customer Service Managers to maintain a consistent pipeline of work and effective utilization of hangar capacity.
- Support customer visits, facility tours, capability presentations, proposals, and other business-development activities.
- Maintain visibility of potential opportunities and provide regular updates to leadership on business-development activity and pipeline status.
Qualifications You Must Have:
- Bachelor’s degree in Supply Chain, Logistics, or related field of study.
- 9+ years of operations management experience with at least 2+ years in a leadership role.
- Relevant experience can be considered as a substitute for the required educational qualifications. In the absence of a degree, a minimum of 13 years of related experience is required.
- Higher level relevant degree may substitute for experience.
- Extensive knowledge of manufacturing processes, inventory management, and regulatory compliance.
- Thorough understanding of and experience with the practical application of production/manufacturing principles, techniques, and best practices.
- Ability to understand and interpret moderately complex technical schematics, diagrams, blueprints, manuals, and/or publications.
- Progressive experience with materials management systems.
- Previous supervisory experience; the ability to recruit employees, assign, direct, and evaluate their work and oversee the development and maintenance of staff competence.
- FAA Airframe and Powerplant (A&P) Certificate.
- Experience working within an FAA Part 145 Repair Station, with a strong working knowledge of aircraft maintenance operations and applicable FAA regulatory requirements.
- Experience in regulatory compliance, auditing, corrective actions, technical training, business development, or a combination of these areas.
- Ability to interpret regulatory, technical, and customer requirements and effectively apply them to company processes and procedures.
- Strong customer relationship, communication, and interpersonal skills with the ability to work effectively across departments and all levels of the organization.
- Strong organizational, problem-solving, and decision-making skills with the ability to independently manage multiple priorities.
- Proficiency with Microsoft Office and electronic business and training systems.
Qualifications We Prefer:
- Experience with government contracting and SAM.gov.· Experience with FAA, EASA, DoD, or other government aviation requirements.
- Experience administering a Learning Management System (LMS).
- Experience with the Corridor aviation maintenance Enterprise Resource Planning (ERP) system or a similar aviation maintenance ERP system.
- Experience with a Quality Management System (QMS), such as QT9 or a comparable electronic quality management system.
This posting will be open for application for a minimum of 5 days and may be extended based on business needs.
IMPORTANT NOTICE:
To conform to U.S. Government international trade regulations, applicant must be a U.S. Citizen, lawful permanent resident of the U.S., protected individual as defined by 8 U.S.C. 1324b(a)(3), or eligible to obtain the required authorizations from the U.S. Department of State or U.S. Department of Commerce.
Learn more about the background check process for Security Clearances.
SNC is a global leader in aerospace and national security committed to moving the American Dream forward. We’re known and respected for our mission and execution focus, agility, and disruptive and rapid innovation. We provide leading edge technologies and transformative solutions that support our nation’s most critical security needs. If you are mission-focused, thrive in collaborative environments, and want to make our country stronger with state-of-the-art technologies that safeguard freedom, join our team!
SNC is an Equal Opportunity Employer committed to an environment free of discrimination. Employment decisions are made based on merit without regard to race, color, age, religion, sex, national origin, disability, status as a protected veteran or other characteristics protected by law.
