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Job Summary
The Maintenance & Reliability Engineer Manager is responsible for overseeing and leading all aspects of maintenance and reliability operations, including optimizing spare parts storage and cost management, promoting team member safety, delivering superior service to internal customers, reducing downtime, and supporting the development of team members and Shift Managers through regular performance management. This position ensures adherence to all PJFS quality assurance programs, develops leadership capability in self and direct reports, and creates a safe working environment aligned with company standards. The role provides quality management across maintenance, repair, modification, and safety operations to enable the Quality Control Center (QCC) to maintain productivity, maximize asset uptime and OEE through preventive and predictive engineering frameworks, and hold team members accountable to operational KPIs and standard operating procedures.
Duties and Responsibilities (other duties as assigned)
- Holding team members accountable to operational KPIs and standard operating procedures.
- Predictive Engineering – transition QCC from reactive maintenance to data driven reliability model
- Manage and develop the maintenance team and facility sanitation team members in a continuous improvement food manufacturing and distribution environment.
- Serve as liaison with outside contractors as needed.
- Supervise and train maintenance and custodial teams, conduct timely performance reviews, hold regularly scheduled shift meetings.
- Maintain organization and sanitation of maintenance parts, tools and departmental area.
- Function as a key member on the Center Leadership Team in leading and demonstrating Papa John’s Core values while ensuring daily business and customer service objectives are achieved.
- Manage the overall leadership in safety awareness and performance in the department and throughout the QCC.
- Lead and participate in PJFS system wide cross-functional teams and taskforces.
- Manage overall department performance to assist in meeting plant goals and objectives.
- Provide leadership of the department to develop and manage preventive maintenance (“PM”) program using a parts management system and ensure PM is performed safely and according to manufacturer and PJ Food Service policies.
- Lead and participate in all major repairs, capital & maintenance projects and manage outside contractors as necessary.
- Maintain productivity standards by providing metrics surrounding key performance indicators. Recommend ways to increase productivity levels/performance through knowledge of formal continuous improvement methodology
- Develop and manage department budget and manage all financial aspects of the department including capital project estimates and payroll.
- Develop and maintain long-term strategic capital plan that includes equipment replacement and productivity improvement/cost savings.
- Coordinate, plan and develop contingency plans with the Center Leadership Team in order to minimize operational interruptions in the event of equipment breakdowns.
- Adhere to all Papa John’s International and PJ Food Service policies as stated in company manuals, training manuals or other written communications.
- Adhere to OSHA requirements for LOTO.
Education, Experience & Certifications
- Bachelor’s degree in mechanical, electrical, or industrial engineering, or equivalent technical field experience required.
- 5+ years of experience managing maintenance in a highly automated food manufacturing environment (CI/TPM)
- Proven experience deploying reliability strategies, root cause analysis, and failure mode and effects analysis.
- Working knowledge of local, state and federal regulations and audits required, i.e., USDA audits, HACCP, OSHA, etc.
- LEAN Manufacturing is a plus.
- P&L experience preferred.
Functional Skills
- Analytical Skills: effectively uses data to generate insights for operations excellence
- Planning & Prioritization: highest impact, highest value
- Financial & Business Acumen
- Communicates Effectively and Candidly
- Problem Solving; ability to use rigorous logic to solve problems with innovative effective solutions
- Process Improvement: Strive to continually improve
- Ability to build and leverage talent
- Ability to work in a challenging, fast-paced environment and to adapt to new situations as they arise
- Ability to effectively communicate, inform, and influence senior leaders
- Ability to work cross-functionality on multiple initiatives with a successful record of advancing projects
Our Values
- EVERYONE BELONGS – We believe connectedness and belonging are the essential ingredients to our success.
- DO THE RIGHT THING –We are relentlessly focused on quality and integrity and make the right choices, even when it's difficult.
- PEOPLE FIRST – To craft positive experiences for our customers, we take care of each other first.
- INNOVATE TO WIN – We champion and challenge for a better way in all we do.
- HAVE FUN – We find joy, create meaningful impact and celebrate the journey together
Our Core Competencies
- CUSTOMER CENTRIC - We leverage data and insights to craft a customer experience that builds relationships, cultivates trust, and delivers excellence
- RESULTS DRIVEN – We focus on measurable outcomes by remaining optimistic, tenacious, and persistent even in the face of challenges.
- CONTINUOUS IMPROVEMENT –We champion for better through strategic risk taking, experimentation and challenging the status quo.
- BIAS FOR ACTION – We courageously lead, drive towards decisions, and maintain agility to meet the demands of our dynamic industry.
- WINNING TOGETHER – We work together to unlock our full potential by actively collaborating and contributing in a cross-functional capacity
Papa Johns is an equal opportunity employer.
Papa Johns is a federal contractor that participates in the E-Verify program to confirm employment eligibility for each new team member. We also comply with all Right to Work requirements. Official E-Verify and Right to Work notices are available for applicants to review in both English and Spanish.
Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work – but let’s face it – it’s also pizza! If you want a fulfilling career with a company that’s always moving forward, we’re the right place.
Papa John's is a Federal Contract employer who participates in E-Verify to confirm employment eligibility for each new team member. For more information please view the following PDFs: E-Verify Poster (English) - Right to Work Poster (English) - E-Verify Poster (Spanish) - Right to Work Poster (Spanish) Papa John's is an Affirmative Action and Equal Opportunity Employer. For more information please click on the following PDF. See terms & conditions for site use.
