Maintenance Service Manager

A Snapshot 

As the Maintenance Services Manager (MSM) reporting to our Senior Technical Service Manager (STSM), you will work closely with our Operations team, making an impact in a number of ways: 

• Supporting the STSM in relation to all aspects of data centre operations to achieve 100% up-time and compliance with customer SLAs 
• Work as part of a multi-disciplinary team of managers, technicians and third-party vendors to plan, manage and supervise maintenance activities, both planned and reactive, on a nominated site 

Your Day to Day 

The MSM is responsible for the day-to-day leadership of the team of technicians of the site, reporting and raising issues/tasks to the STSM and as required; 

• Ensure site resources are efficiently and effectively managed inclusive of technical, non-technical aspects and 24/7 technical operational staff. Ensure services are continually provided and all leave is planned, coordinated and covered 
• Supervise and manage the technical on-site team members to ensure optimal performance is being achieved 
• Setting performance goals for the technician team, as well as the development, coaching, and counselling of the team members 
• Handle, investigate and resolve complex technical issues and incidents which arise at the site 
• Ensure alignment to site operating procedures (SOP, MOP, EOP) and any other documentation required by law, e.g. SWMS 
• Prepare and maintain asset maintenance plans and tasks up to date with new equipment and revised maintenance or regulatory requirements 
• Management of planned maintenance, repairs and upgrade, activities ensuring that all works have an appropriate supervision structure in place. This includes attendance outside of normal working hours at any time required. 
• Prepare and or review all change management procedures, maintain up to date library of switching and isolation procedures. Identify and provide training to staff where required to ensure they are appropriately skilled for tasks performed on site. 
• Maintain compliance with local regulatory requirements including environmental, building, fire, electrical, hydraulic, occupational health & safety 
• Primary operational contact for vendors, secondary for customers and local point of escalation during emergency events and day-to-day operations 
• Coordinate and prepare change requests using systems provided in accordance with customer change policies and service level expectations 
• Attend and perform all critical switching, isolation of services at the site so that equipment is by-passed to allow maintenance to be performed. This includes attendance outside of normal working hours at any time required. 
• Supervise operational metrics, data and analyse risks 
• Conduct regular property inspections 
• Take part in the 'on call' incident response roster 

Requirements 

• 5+ years of mechanical and electrical experience in data centres (preferred), facilities, engineering operations, trades or related fields 
• Fluent in English and Japanese (written/spoken) 
• Ability to establish and review Method of Procedure documents, incident reports, emergency event summaries, root cause analysis reports, and O&M manuals 
• Ideally, successfully run 3rd party service providers and negotiate quote/pricing for services 
• Familiar with working with Customer Portals, BMS, Computerized Maintenance Management Systems 
• Excellent collaborator with strong communication skills 
• Exceptionally flexible, forward-thinking and motivated by change 
• Effective customer management skills and meeting chair experience