Tricon is an owner, operator and developer of single-family rental homes in the U.S. and multi-family apartments in Canada. Our commitment to enriching the lives of our employees, residents and local communities underpins Tricon’s culture and business philosophy. We provide high-quality rental housing options for families across the United States and Canada through our technology-enabled operating platform and dedicated on-the-ground operating teams. Our development programs are also delivering thousands of new rental homes and apartments as part of our commitment to help solve the housing supply shortage.
Job Description
The Maintenance Technician IV – Plumbing is responsible for executing a broad range of maintenance and repair tasks, with a primary focus on plumbing systems and general property repairs. They have strong technical skills, excellent communication, and a dedication to providing outstanding customer service. The Maintenance Technician IV – Plumbing efficiently manages and completes service requests while ensuring a clean, safe, and well-maintained environment for residents.
They also hold the appropriate state plumbing trade license to perform licensed and permitted plumbing work in the market. The Maintenance Technician IV – Plumbing serves as a qualifier for Tricon’s plumbing license (or, in Texas, assigns the license to Tricon) and supervises other Tricon technicians performing licensed and permitted work under Tricon’s license.
This position is provided a work van. Valid drivers license is required.
Essential Duties and Responsibilities include the following but are not limited to the job specifications contained herein. Additional duties or job functions that can be performed safely may be required as deemed necessary by supervisory personnel.
Licensing & Permitting:
- Hold the required state plumbing license in good standing and, as the state requires, serve as the qualifier for Tricon’s plumbing license (FL/GA/AZ) or assign the license to Tricon (TX), facilitating the application process
- Supervise other Tricon technicians in performing licensed and permitted work under Tricon’s license
Plumbing Maintenance & Repair:
- Installation & Repairs: Install, repair, and replace plumbing systems, including pipes, fixtures, water heaters, faucets, toilets, and garbage disposals
- Preventive Maintenance: Conduct inspections to catch potential issues early, preventing costly failures
- Diagnostics & Troubleshooting: Identify plumbing problems like leaks, low water pressure, and drainage issues
- Pipefitting: Cut, assemble, and install pipes using materials like PEX, PVC, and copper
- Drain & Sewer Maintenance: Perform hydro jetting, snaking, and other drain cleaning methods. Inspect sewer lines with specialized tools
- Fixture Upgrades: Replace outdated fixtures to improve functionality and water conservation
HVAC & Electrical Support:
- HVAC: Perform basic HVAC inspections and routine upkeep, and refer larger HVAC repairs to an HVAC-licensed technician
- Electrical: Inspect and repair electrical connections, replace faulty wiring, and address circuit breaker issues
Resident & Client Interaction:
- Resident Education: Clearly explain system issues, repair processes, and maintenance tips to residents
Documentation & Inventory Management:
- Maintain detailed service records, including completed work, materials used, and recommendations for future maintenance
- Track and manage inventory to ensure essential parts and tools are readily available
Training & Mentorship:
- Share expertise with junior technicians, supporting their growth through training and hands-on guidance
Operational and Customer Service Excellence
- Utilize technology for work order management, inventory tracking, and reporting
- Communicate effectively with residents, vendors, and internal teams to provide excellent customer service
- Maintain a clean and safe work environment at all times
- Align with company values and uphold professional integrity in all interactions
Qualifications:
- Proficient in installing, troubleshooting, and repairing plumbing systems, with working knowledge of HVAC and electrical systems
- Comfortable using laptops, tablets, and mobile devices for documentation and communication
- Willingness to work on-call and overtime hours as needed
- Consistently use appropriate Personal Protective Equipment (PPE) and follow safety protocols
- Proficiency with industry-specific plumbing tools and diagnostic equipment
- Strong organizational and project management skills
- Excellent problem-solving, decision-making, and conflict-resolution skills
Minimum Requirements:
- 4+ years of supervisory or team lead experience in maintenance or construction, or equivalent years of service at Tricon combined with completion of the Tech certifications program (preferred)
- Valid drivers license
- High school diploma or GED
- Daily travel between properties
- Ability to lift 50+ lbs. regularly
- Strong verbal and written communication skills
- Ability to work in environmentally and physically challenging conditions
Professional Licensing (required; varies by state)
For Florida, Georgia, and Arizona:
- Currently holding a [FL/GA/AZ] plumbing license in good standing
- Capable of serving as a qualifier for Tricon to obtain its [FL/GA/AZ] plumbing license and facilitating the application process
- Capable of supervising other Tricon technicians in performing licensed and permitted work under Tricon’s license
For Texas:
- Currently holding a TX plumbing license in good standing
- Capable of assigning your license to Tricon and facilitating the application process
- Capable of supervising other Tricon technicians in performing licensed and permitted work under Tricon’s license
Preferred Attributes:
- 4+ years of plumbing installation and repair experience
Physical Demands:
The physical demands below describe activities that are generally required to perform the essential functions of this role, with or without reasonable accommodation.
- Sitting/standing/movement: Frequently alternates between sitting and standing and regularly moves throughout the work environment.
- Communication and awareness: Must be able to communicate effectively with others and to receive and convey information in a timely manner, including in environments where attention to surrounding activity is important.
- Hand/arm use and upper-body activity: Regular use of hands and arms to grasp, squeeze, finger, handle, and feel objects; reach, push, and pull; twist; and reach overhead.
- Posture and positioning: Regularly performs tasks that may involve stooping, kneeling, squatting, bending, and crouching.
- Climbing: Regularly climbs and descends stairs and ladders.
- Lifting/carrying: Regularly lifts, carries, and moves tools, supplies, and building materials weighing up to 50 pounds, with occasional requirements to handle objects up to 100 pounds.
- Vision: Must have visual ability sufficient for the safe and accurate performance of job duties, including close vision, distance vision, and depth perception.
- Driving (if applicable): If operating a company-provided vehicle, must be able to safely operate the vehicle and respond appropriately to traffic conditions and work-related hazards.
At Tricon, we are committed to creating a workplace where every individual is valued for their unique contributions, experiences, voices, and backgrounds. By embracing these principles, we aim to positively impact our business and the communities we serve, creating a lasting legacy where everyone can thrive.
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