About Okendo
We believe happy customers make the best marketers.
That’s why we built Okendo – the customer marketing platform that creates stronger connections between consumers and the brands they love.
Using Okendo, Shopify brands can grow faster and more efficiently by cultivating brand advocacy and maximizing lifetime value.
Our unified platform and unique suite of products for Reviews, Referrals, Quizzes, Loyalty, and Surveys is trusted by 16,000+ Shopify brands to turn one time shoppers into revenue-driving Superfans.
Position Summary
We're growing our Finance team and looking for a Management Accountant to take ownership of budgeting, forecasting, and financial reporting as Okendo continues to scale. Reporting to Pippa Strong, you'll be the analytical backbone behind how we plan, measure, and improve financial performance — turning numbers into insights that guide real decisions across the business.
You'll partner closely with leadership on budgets, rolling forecasts, cost and pricing analysis, and valuation work, while also helping strengthen the financial systems and controls that support our growth. This is a full-time position based in Australia, with a salary of AUD $100,000–$120,000 per annum (exclusive of super).
How you'll create impact:
Financial Reporting & Month-End Close
- Own the full month-end close process — journals, accruals, prepayments, and reconciliations — delivered on schedule
- Prepare monthly management accounts including P&L, balance sheet, and cash flow statements for executive and board review
- Maintain and improve the integrity of the general ledger and chart of accounts
- Produce variance analysis against budget and prior periods, with clear narrative commentary
Budgeting & Forecasting
- Support the annual budgeting process and rolling forecasts, working closely with department heads to validate assumptions
- Build and maintain financial models that reflect SaaS-specific metrics: ARR, MRR, churn, CAC, LTV, and gross margin by product line
- Assist in scenario modelling to support strategic planning and investment decisions
Cost Management & Analysis
- Examine operating costs and income/expenditure across the business, identifying trends, inefficiencies, and savings opportunities
- Monitor COGS and operational expenditure against budget, flagging material variances proactively
- Support vendor and contract reviews from a financial lens
Compliance, Tax & Audit
- Prepare BAS, GST, and tax workpapers; liaise with external tax advisers on compliance obligations
- Ensure all financial reporting complies with statutory requirements and applicable accounting standards (AASB/IFRS)
- Maintain appropriate internal controls and contribute to their continuous improvement
Systems & Process
- Administer and improve accounting systems (Xero); advise on the selection and application of financial tools and integrations
- Drive automation of manual processes — if you're doing something repetitive, you should be building a smarter way to do it
- Partner with the broader team on system migrations, ERP evaluations, or new financial infrastructure as the company scales
Business Partnering
- Act as a credible financial partner to department heads — translating numbers into business insight, not just reports
- Provide financial analysis to support commercial decisions including pricing, headcount, vendor selection, and growth initiatives
- Present financial summaries and analysis to senior leadership with clarity and precision
What we need from you:
Qualifications
- Bachelor's degree in Accounting, Finance, or related discipline
- 3 years of post-qualification experience in a management accounting or financial reporting role
Technical Skills
- Strong command of month-end close, management reporting, and reconciliation processes
- Proficiency in cloud accounting platforms — Xero strongly preferred; experience with NetSuite, MYOB, or QuickBooks considered
- Advanced Excel / Google Sheets; experience with BI tools (Looker, Tableau, Power BI) is an advantage
Soft Skills & Working Style
- high attention to detail — you catch errors before they matter
- Intellectually curious; you don't just report the number, you want to understand what drove it
- Comfortable operating in a fast-moving environment where priorities can shift and ambiguity is the norm
- Clear, direct communicator — written and verbal — capable of presenting financial data to non-finance stakeholders
- Self-directed and accountable; you don't need to be managed to deliver
Nice to Have
- Prior experience in a SaaS, tech startup, or high-growth scale-up environment
- Familiarity with SaaS financial metrics and subscription revenue recognition (ASC 606 / AASB 15)
- Working knowledge of Australian tax obligations: GST, BAS, payroll tax, FBT
- Exposure to multi-currency consolidation and international entity reporting
- Familiarity with Shopify ecosystem, e-commerce, or D2C business models
- Experience with financial modelling for new product or market expansion decisions
1-Month Success
- Completed onboarding and is fluent in Okendo's chart of accounts, finance systems, and reporting cadence
- Has met with key stakeholders across Finance, leadership, and other departments to understand how budgets and forecasts are used day-to-day
- Established a regular 1:1 rhythm with Pippa Strong, with a clear roadmap of priorities for the first 90 days
- Taken ownership of at least one existing monthly reporting or reconciliation task
6-Month Success
- Independently owns the full budgeting and rolling forecast cycle, including variance analysis and cost review, across Okendo's international entities
- Delivered at least one improvement to financial reporting templates, models, or processes that increases accuracy or saves time
- Contributed a pricing, cost efficiency, or valuation analysis that directly informed a business decision
- Is a go-to finance partner for at least one other department
1-Year Success
- Has driven a meaningful improvement to Okendo's FP&A processes, systems, or controls as the business has scaled
- Delivered a significant financial model, valuation, or business case (e.g. supporting an expansion, investment, or efficiency initiative) that shaped a strategic decision
- Is recognised across the business as a trusted financial advisor, with strong working relationships across departments
- Has a clear development path toward greater ownership within the Finance & Accounting team as Okendo continues to grow
Why Okendo?
This is a chance to be a foundational member of a growing Finance team at a company trusted by 16,000+ Shopify brands — with real ownership over budgeting, forecasting, and financial strategy from day one. You'll work directly with leadership, gain exposure to international operations, and have the opportunity to grow your career as our finance function scales alongside the business.
Workplace benefits:
- Work remotely in Australia
- 12 weeks of Paid Family Leave at 100%
- Exposure to the most influential eCommerce brands globally
- Office stipend setup
- Opportunities for training + development
- Data backed and competitive compensation strategy
- 4 weeks of annual leave
- 11 paid public holidays
- Sick & carer’s leave
- Compassionate & bereavement leave
What we value:
One team
We are one team committed to the same mission. We trust, respect, and value each other. We recognise the unique skills, experiences, and perspectives each of us has to offer. We continually look for ways to support and enable our teammates.
Champion the customer
Our customers are the heart of our business and the pursuit of their success is our north star, At every step, we prioritise their interests in our thinking and actions.
Strive for excellence
We commit to excellence as our standard. We set and achieve ambitious goals. We maintain a bias for action, tackle the hard problems, and continually work to improve.
Extreme ownership
We own the outcomes. We take the necessary action to get things done. We don’t blame others or find excuses. We proactively look for solutions and solve problems.
Integrity always
We are always honest, trustworthy, and professional. We treat others fairly and with respect. We are transparent and forthright. We take our commitments seriously and deliver what we promise.
Always day one
It’s always Day 1 at Okendo. If we’re not growing, we’re dying. We prioritise agility over bureaucracy. Velocity over perfection. Outcomes over process. We move fast, learn, iterate, and adapt.
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