Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
This job is responsible for managing strategic direction and overseeing the build and deployment of functional systems and technology initiatives. It involves partnering with Centers of Excel. This Manager role leads the execution of Mass Changes operations and supports automation efforts within Billing Operations.
The role is responsible for delivering accurate, timely, and controlled updates to products, pricing, and customer accounts across large volumes.
Operating in a fast-paced, high-variability environment, this role requires strong execution discipline, adaptability, and the ability to manage shifting priorities while maintaining service levels and quality outcomes. The Manager partners across teams to ensure operational readiness, effective delivery, and continuous improvement.
Leads through Comcast Leadership Behaviors by setting measurable goals, holding teams accountable to outcomes, enabling productive collaboration, and accelerating innovation through automation and technology.
Job Description
Responsibilities:
- Lead execution of Mass Changes operations, ensuring quality, compliance, and reliability at scale
- Support operational readiness, including planning, release coordination, and post-deployment monitoring
- Manage workload distribution, priorities, and demand fluctuations to maintain established service levels
- Contribute to execution planning, including staffing alignment and capacity management
- Monitor and report on key performance indicators (KPIs) such as quality, throughput, cycle time, and automation performance
- Execute within established risk and control frameworks; identify issues and escalate as appropriate
- Partner with cross-functional teams (Product, Technology, Finance, and Operations) to support delivery objectives
- Lead, coach, and develop a high-performing, cross-trained team
- Identify opportunities for process improvement and automation to enhance operational efficiency
- Set clear expectations and hold team members accountable to performance goals
- Foster a collaborative, inclusive, and results-driven team environment
- Support continuous improvement efforts and adoption of new tools, processes, and automation capabilities
- Encourage open communication, feedback, and professional development within the team
- Apply sound judgment in day-to-day operational decision-making
Qualifications & Experience:
- 5-7+ years in billing platforms (e.g., Amdocs, CSG, Ascendon); 2+ years leadership experience
- Experience managing high-volume, process-driven work in a fast-paced environment
- Familiarity with KPI tracking, reporting, and performance management
- Experience working within risk and control frameworks in customer-impacting operations
- Ability to collaborate across teams and support cross-functional initiatives
Core Skills:
- Analytical problem solving and data‑driven decision making
- Operational leadership in fast‑paced, high‑change environments
- Cross‑functional collaboration and stakeholder influence
- Automation, systems, and billing platform expertise
- Leadership, coaching, and team development
Work Environment:
- Fast‑paced, high‑impact operational setting with shifting priorities
- Requires strong adaptability, accountability, and decision‑making
- Emphasis on quality, governance, customer impact, and continuous improvement
Employees at all levels are expected to:
- Understand our Operating Principles; make them the guidelines for how you do your job.
- Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
- Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
- Win as a team make big things happen by working together and being open to new ideas.
- Be an active part of the Net Promoter System, a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
- Drive results and growth.
- Support a culture of inclusion in how you work and lead.
- Do what's right for each other, our customers, investors and our communities.
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools that are personalized to meet the needs of your reality—to help support you physically, financially and emotionally through the big milestones and in your everyday life.
Please visit the benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Certifications (if applicable)
Relevant Work Experience
5-7 Years
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
