Manager, Administrative Operations & Support Services

Accountabilities:

• Recruit, onboard, coach, develop, and manage a centralized team of administrative operations professionals supporting enterprise-wide needs.
• Establish operating standards, service-level agreements, quality benchmarks, and performance measures across administrative support functions.
• Monitor service levels, workload, timeliness, quality, and team capacity while serving as an escalation point for cross-functional resourcing and prioritization.
• Personally execute complex or high-priority work when volume, urgency, or quality requirements call for hands-on support.
• Develop Center of Excellence structures, including team rosters, RACI matrices, workstream coverage, processes, and operating practices.
• Partner with consulting teams and enterprise leaders to align administrative support capacity with engagement requirements and reduce administrative burdens.
• Collaborate with HR and operations leadership on staffing, policies, organizational design, and team development.
• Represent administrative operations in enterprise initiatives, committees, and cross-functional projects.
• Oversee the Contracting COE, ensuring Statements of Work are tracked through negotiation, signature, completion, and accurate client and engagement setup.
• Partner with Legal, Finance, and business stakeholders to support contract compliance and develop standardized templates, approval workflows, repositories, and scalable contracting processes.
• Oversee document production, including the preparation, formatting, editing, and quality review of proposals, reports, presentations, contracts, and correspondence.
• Maintain document management standards covering branding, formatting, version control, naming conventions, and template libraries.
• Manage centralized research services providing business intelligence, competitive information, and industry analysis to consultants and shared services leaders.
• Oversee executive and senior-leader calendar management, scheduling protocols, priority-setting frameworks, expense processing, billing coordination, and related administrative activities.
• Identify and implement process, technology, and staffing improvements that increase efficiency, consistency, scalability, and service quality.
• Promote a culture of accountability, responsiveness, continuous improvement, inclusion, and proactive service while maintaining discretion with confidential information.

Requirements:

• Bachelor's degree in Business Administration or a related field; equivalent professional experience may be considered.
• 7+ years of progressive experience in administrative services, operations, contracting, client services, or a combination of related disciplines.
• 5+ years of direct people-management experience, ideally within a professional services or Center of Excellence environment.
• Demonstrated ability to operate as a player/coach, balancing hands-on execution with delegation, team development, and process improvement.
• Proficiency with Microsoft 365 and experience using client contracting platforms, ERP systems, spend management tools, or comparable enterprise technologies.
• Ability to adopt and apply data-driven productivity and AI-enabled tools to improve drafting, editing, research, analysis, and operational workflows.
• Strong project management skills, with the ability to manage competing priorities across multiple service lines and deliver against deadlines.
• Exceptional written and verbal communication skills, including experience preparing and reviewing contracts and executive-level materials.
• Strong analytical and process-improvement capabilities, with a focus on service optimization, scalability, and operational efficiency.
• Skilled in stakeholder management, strategic questioning, consultative problem-solving, and cross-functional collaboration.
• Ability to adapt to change and foster an inclusive, collaborative environment within a growing and distributed team.
• Strong service orientation, sound judgment, and discretion when handling sensitive and confidential information.
• Experience managing dynamic, distributed teams is preferred.
• Experience in consulting or healthcare-related environments is an asset.
• Ability to work remotely or in a hybrid environment with less than 10% travel required for on-site assets and team meetings.

Benefits:

• $100,700–$167,800 annual base salary.
• Competitive total compensation package.
• Medical and dental coverage at no premium cost for employees.
• 401(k) and profit-sharing retirement plans.
• Flexible spending accounts.
• Paid time off and company-paid holidays.
• Gender-neutral parental leave.
• Bereavement and pet leave.
• Continuing education and professional accreditation sponsorship.
• Life and AD&D insurance.
• Short- and long-term disability coverage.
• Employee Assistance Program.
• Mental health support program.
• Additional employee perks.
• Remote/hybrid work flexibility within eligible U.S. states.