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San Francisco, California, United States
Onsite
About Us
Visa is a world leader in payments technology, facilitating transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories, dedicated to uplifting everyone, everywhere by being the best way to pay and be paid.
At Visa, you'll have the opportunity to create impact at scale — tackling meaningful challenges, growing your skills and seeing your contributions impact lives around the world.
Join Visa and do work that matters – to you, to your community, and to the world. Progress starts with you.
Job Description
About the Job
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose – to uplift everyone, everywhere, by being the best way to pay and be paid.
Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.
Job Description
Visa is searching for a Manager, AI Project Management - Global Marketing Services to drive program management across the AI Transformation program. This role will manage four concurrent workstreams, Workflow Redesign, Agent Deployment, Data Foundations, and Change Management, ensuring the AI Transformation team delivers on its commitments on time and at scale. The ideal candidate is a seasoned program manager who understands how AI initiatives differ from traditional technology projects and can manage the iterative, experiment-driven nature of AI development.
This role will be part of the AI Transformation team within the Global Marketing Services organization. The Manager will own the program's operating rhythm: tracking timelines, milestones, and dependencies across every workstream, maintaining the RAID log, driving status reporting, and leading cross-team coordination that keeps a complex, multi-workstream transformation program on schedule. As one key workstream, the role will oversee the build-out of the Marketing Services operational knowledge base, working alongside data experts to ensure content is inventoried, structured with consistent metadata tagging and taxonomy, and made AI-ready so it can be effectively leveraged by AI tools and workflows.
The role requires a leader who can drive accountability across multiple concurrent workstreams, build structured processes from ambiguity, and maintain the operational discipline that enables a fast-moving transformation team to deliver consistently. It demands comfort with the unique requirements of AI projects, including experimentation cycles, data dependencies, and evolving requirements.
Reporting to the Director, AI Product Management, Global Marketing Services, this leader will work closely with workstream leads, Visa Technology teams, subject matter experts across Marketing Services regional teams, and cross-functional partners across Finance, Legal, Privacy, Risk, and Compliance to ensure all AI Transformation initiatives are tracked, risks are surfaced, dependencies are managed, and delivery commitments are met.
Key Responsibilities
Qualifications
Basic Qualifications
Preferred Qualifications
Additional Information
This role requires a leader who combines strategic thinking with hands-on execution. The ideal candidate will have strong relationship-building skills, excellent written and verbal communication, personal presence, and the ability to clearly communicate compelling messages to senior-level executives. Familiarity with AI project dynamics, including iterative development, shifting requirements, data dependencies, and the need to balance speed with responsible deployment, is essential.
The candidate should be extremely organized, demonstrate quick follow-through, and bring a strong bias toward action. The role requires comfort working in fast-paced, matrixed environments and the ability to collaborate across regions and business units to execute strategy and drive measurable business outcomes.
Acceptable Position Location
Seeking a candidate who will be based in the Visa San Francisco Office in Mission Rock.
This is a hybrid position. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs. Visa is not offering relocation assistance for this role.
Information for US Applicants
Work Hours
Varies upon the needs of the department.
Travel Requirements
This position requires travel 5-10% of the time.
Mental/Physical Requirements
This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.
Visa is an EEO Employer
Qualified applicants will receive consideration for employment without regard to race, color religion, sex, national origin, sexual orientation, gender identity, disability or protect veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with the EEOC guidelines and applicable local law, including the requirements of Article 49 of the San Francisco Police Code.