Manager Artificial Intelligence – Agentic

As a Manager, Artificial Intelligence supporting Southwest’s Agentic AI initiatives, you’ll lead a multi-disciplinary Pod delivering high impact AI and machine learning solutions for both Customer and enterprise needs. You’ll set strategy and roadmap, manage a portfolio of AI products, and partner across Business, Product, Engineering, and Data to translate complex problems into scalable, well-governed solutions. With accountability for execution and measurable outcomes, you’ll guide Teams to deliver reliable, high quality results while fostering a culture of collaboration, innovation, and continuous improvement. As we continue to grow our Global Innovation Center (GIC) in Hyderabad, we’re hiring multiple Manager Artificial Intelligence across multiple Pods focused on Agentic AI —each offering the opportunity to lead meaningful work, navigate complexity, and help advance the technology that powers Southwest’s operation. Read on to learn more about the Pods you could support. 

• Manager Artificial Intelligence – Agentic AI, Customer & Commercial 
  Leading the Agentic AI – Customer & Commercial Pod, you’ll lead a cross‑functional Team (Engineering, Product, Quality) building intelligent, Customer‑facing AI experiences that make it easier to get help, explore options, and complete transactions through natural, plain‑language interactions. You’ll own the full lifecycle—from problem framing and solution design to production performance—ensuring agents deliver sustained, measurable business impact. This includes setting OKRs and success metrics (e.g., containment/deflection, Customer Experience outcomes, latency), driving execution across roadmap, funding, and dependencies, and partnering closely with Security and Operations to deliver safe, trustworthy experiences. You’ll help stand up and grow a Pod that can ship with minimal handoffs, upholds strong quality, and has clear accountability—shaping how Southwest scales Customer‑centric agentic capabilities over time. 
   

• Manager Artificial Intelligence – Agentic AI, ETO Products 
  Leading the Agentic AI – ETO Products Pod, you’ll lead the creation and scale of intelligent AI agents that support enterprise and back‑office Technology Teams by simplifying internal workflows and reducing manual toil. This role is ideal for a Leader who enjoys building from the ground up: shaping Team direction, establishing product ownership, and setting the delivery “tone” for this new pod. You’ll guide the Team to deliver production agentic solutions with clear operational value, partnering with stakeholders across Technology, Cybersecurity, and Operations to prioritize the right problems and prove impact through metrics. Along the way, you’ll hire and develop AI and software engineering talent, drive Agile delivery at scale (Scrum/SAFe), manage dependencies across Teams, and ensure the Pod’s work is sustainable—reliable in production, well‑governed, and designed to scale as adoption grows.