Manager, Box Consulting

WHAT IS BOX? 

Box (NYSE:BOX) is the leader in Intelligent Content Management. Our platform enables organizations to fuel collaboration, manage the entire content lifecycle, secure critical content, and transform business workflows with enterprise AI. We help companies thrive in the new AI-first era of business. Founded in 2005, Box simplifies work for leading global organizations, including JLL, Morgan Stanley, and Nationwide. Box is headquartered in Redwood City, CA, with offices across the United States, Europe, and Asia.

By joining Box, you will have the unique opportunity to continue driving our platform forward. Content powers how we work. It’s the billions of files and information flowing across teams, departments, and key business processes every single day: contracts, invoices, employee records, financials, product specs, marketing assets, and more. Our mission is to bring intelligence to the world of content management and empower our customers to completely transform workflows across their organizations. With the combination of AI and enterprise content, the opportunity has never been greater to transform how the world works together and at Box you will be on the front lines of this massive shift.

WHY BOX NEEDS YOU

Box Consulting is a fast growing team helping customers rapidly deploy, maximize value, and deeply integrate Box into their enterprises. Your proven ability to work creatively and analytically on complex, multi phase engagements with the most strategic of customers will help you build, manage, and scale your team in highly engaged environment.  Excellent communication, leadership, and management skills enable you to grow the team's professional development while staying highly engaged with customers - an opportunity for your team to learn the depth of your delivery expertise on the job.

Box is growing fast. Real fast. Every business in the world is looking to modernize the way they work. As the leader in intelligent content management, Box is the only company that can help enterprises transform how people work together.  Your years of experience with project management and business process design, combined with expert knowledge of internal processes and related systems, empower you to be an influential leader within Box Consulting and more broadly across all of Box.

WHAT YOU'LL DO

As a Manager, you will be scaling a world-class team, working closely with our customers as a thought leader, shape & evolve consulting delivery offerings, and drive new business with your sales partners.  You will bring the energy and expertise to inspire our customers and influence Box Consulting's strategic direction, building a strong feedback loop between customer work and how we evolve our delivery methods.  You will lead teams of varying levels of experience, thrive in dynamic & cross-functional environments, and enjoy achieving results thru engaging directly with our customers. Ultimately, you’re comfortable in a player-coach role, helping up-level your team to improve how we work through stronger discovery, faster iteration, and sharing approaches that work across the Box Consulting organization.

WHO YOU ARE

We are an AI-first company. This means you approach your work with a growth mindset and find ways to leverage AI to help make faster, smarter decisions that will 10X your impact at Box.

• 6+ years service delivery experience in technology

• You have solid people management experience, including hiring, onboarding as well as cultivating professional development opportunities as part of performance management functions

• You lead through others: develop and coach a customer-facing team, set a high bar for delivery, and help consultants make sound decisions on complex engagements

• You have led transformation work through execution and understand how a customer works today; can help the team spot where AI and workflow redesign could improve the process and guide them on planning and execution through your sponsorship

• A firm understanding of how services and project delivery impacts financial performance with regard to individual utilization and revenue realization

• Accurately forecast and effectively manage resources against revenue, pipeline, and bookings targets

• Assess business needs, document requirements, provide estimated effort and create contracts (SOWs, Change Orders, etc.)

• Works autonomously with limited guidance and a strong sense of urgency for customer issues

• Work closely with sales teams and industry managing directors to effectively develop clear and successful GTM strategy

• Apply leadership acumen and operational excellence to sales and pipeline tracking, forecasting, and closing

• Pipeline generation and qualification, employing varied techniques, demonstrating creative, resourceful and committed approach

• Regularly interacts with and influences senior management, other functional areas such as Customer Success, Support, Sales and/or external parties

• Focuses on maximizing customer delight and outcomes in all conversations across Box; consistent advocacy of customer experience cross functionally with all levels of leadership

 

PREFERRED SKILLS

• 2+ years of management experience

• 2+ years of consulting sales experience

• Strong applied AI and FDE experience is a plus, especially experience applying AI to real customer workflows

• Experience with consumption-based business models with understand of how usage connects to customer value, adoption, retention, and expansion

• Experienced working with SI and Reseller partners to co-sell services

• Direct familiarity with a quota-carrying role, either in a management or individual contributor capacity

• Background in SaaS, ECM technologies, AI or Software engineering

Box lives its values, with community and in-person collaboration being a core part of our culture. Boxers are expected to work from their assigned office a minimum of 3 days per week.Your Recruiter will share more about how we work and company culture during the hiring process.

At Box, we believe unique and diverse experiences benefit our culture, our products, our customers, our company, and our world. We aim to recruit a passionate, high-performing workforce that reflects the world we live in. If you are head-over-heels about this role but unsure if you meet all the requirements, we encourage you to apply!

EQUAL OPPORTUNITY

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

Box makes reasonable accommodations for applicants with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please complete this form. Reasonable accommodations may include scheduling adjustments, document dictation and beyond.

Notice to applicants in Los Angeles:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the Los Angeles Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

Notice to applicants in San Francisco:  Box, Inc and its related branches will consider for employment, qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chair Ordinance.  The Fair Chance Ordinance is provided here. 

For details on how we protect your information when you apply, please see our Personnel Privacy Notice. If you are a California-resident, please read our California Applicant & Candidate Privacy Notice here.

At Box, we believe in the power of AI to improve the recruiting process while keeping people at the heart of every decision. For more information on the use of AI in our hiring process, please visit our webpage here.

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