Newton Support Center, Weston, MA
Hybrid
Position Summary
The Manager, Brand Standards Review owns the end-to-end management, evolution, and operational effectiveness of Panera's BSR program within Operations Services. The role owns program content, updates, standards alignment, third-party administration, reporting, communication, and continuous improvement.
The Manager cross-references BSR findings with FSA, Health Department, pest-activity, corrective-action, and other operational data to identify root causes and develop future solutions.
Location: Newton, MA moving to Weston, MA (hybrid)
Key Responsibilities
Program Ownership & Audit Development
· Own day-to-day BSR strategy, administration, and performance.
· Create, test, and maintain assessment questions, scoring, criticalities, guidance, and documentation.
· Review all appealed results and coach field teams and third party vendor based on findings
· Coordinate annual and cycle updates, cross-functional review, testing, approval, and implementation.
· Ensure questions are measurable, operationally relevant, and aligned with approved standards.
Third-Party Administration
· Serve as day-to-day contact for the third party administering BSR visits.
· Coordinate cycles, form deployment, system requirements, reporting, field communications, and calibration.
· Monitor quality, consistency, timeliness, data accuracy, and vendor performance.
· Support corrective actions, appeals, repeat visits, and applicable program processes.
Integrated Insights
· Analyze BSR results with FSA, Health Department. pest activity, and corrective-action data.
· Develop dashboards, scorecards, heat maps, and role-specific business reviews.
Continuous Improvement & Field Activation
· Lead root-cause analysis and convert findings into field actions and improvement opportunities.
· Recommend improvements to standards, routines, training, tools, equipment, facilities, communications, or technology.
· Support pilots and future solutions and measure sustained impact.
· Develop guides, change summaries, FAQs, checklists, and readiness materials.
Qualifications
Education & Experience
· Bachelor's degree or equivalent experience preferred.
· 3+ years of experience in restaurant operations, audit administration, quality assurance, compliance, operational excellence, analytics, vendor management, or a related field.
· Experience with multi-location programs and third-party providers preferred.
Knowledge, Skills & Abilities
· Exceptional project planning, organization, prioritization, and follow-through.
· Strong business acumen, analytical thinking, judgment, and creative problem-solving.
· Ability to influence without authority, navigate ambiguity, and build stakeholder alignment.
· Excellent written, verbal, facilitation, and executive presentation skills.
· Proficiency with Microsoft Office and project-management tools.
· Ability to travel based on business needs.
Equal Opportunity Employer: Disabled/Veterans
Competitive Pay $92,055 - $110,466 annually
The actual pay offered will be determined by multiple factors, including but not limited to the candidate’s relevant experience, job-related knowledge, skills, and geographical location. Individual compensation decisions are dependent upon the facts and circumstances of each position and candidate.
Newton Support Center
