Taguig, Philippines
Hybrid
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Job Function:
Strategy & Corporate DevelopmentJob Sub Function:
Digital Strategy & DeploymentJob Category:
ProfessionalAll Job Posting Locations:
Taguig, National Capital Region (Manila), PhilippinesJob Description:
DePuy Synthes is recruiting for a(n) Manager, Business Systems Enablement, located in Manila.
The Manager, Business Systems Enablement plays a key role in advancing service excellence through digital product enablement within Global Services. This role drives the delivery of scalable, cross-functional capabilities that enhance customer and agent experiences. As a product leader, you will shape omnichannel service solutions, partner across functions, and help enable next-generation service delivery powered by data, analytics, and emerging technologies.
Key Responsibilities:
Support the strategy and roadmap development for omnichannel service products, including Genesys and ServiceNow case management platforms
Define, prioritize, and validate product backlog items using user insights, analytics, and stakeholder input
Drive execution of product roadmaps, tracking progress, risks, issues, and mitigation plans
Translate business strategies into actionable product features, backlog priorities, and release plans
Collaborate with cross-functional teams (design, development, business analysis, testing) to deliver end-to-end solutions
Facilitate communication and alignment across stakeholders including Experience Center, HR, Finance, Procurement, and Technology teams
Monitor product performance using OKRs and metrics to drive continuous improvement
Support Voice of Customer initiatives to identify enhancement opportunities and improve service experiences
Ensure consistent content strategy and governance in partnership with global content and knowledge management teams
Stay current on emerging technologies (including generative AI) to enhance digital service capabilities and omnichannel experiences
Qualifications
Education:
Bachelor’s degree required in Business, Information Technology, Experience Design, or a related field
Advanced degree (MBA or equivalent) preferred
Experience and Skills:
Required:
Minimum 6+ years of experience in product management, digital product strategy, or user experience delivery
Proven ability to deliver customer-facing digital solutions and measurable business outcomes
Experience managing timelines, budgets, and cross-functional deliverables in complex environments
Prior experience in Agile roles such as Product Owner, Scrum Master, or program management for software products
Strong analytical, problem-solving, and data-driven decision-making skills
Ability to build relationships, influence stakeholders, and operate effectively in a matrixed organization
Excellent written and verbal communication skills, with the ability to engage across all organizational levels
Preferred:
Experience with service management platforms such as ServiceNow and Genesys
Experience working within large global organizations and driving change across complex stakeholder groups
Certification such as Certified Customer Experience Professional (CCXP)
Familiarity with UX design practices (e.g., wireframing, information architecture)
Knowledge of omnichannel service delivery and agent experience technologies
Experience leveraging analytics and digital metrics to optimize customer experience outcomes
Other:
Language: Fluent in English required
Travel: Up to 10–15% international travel may be required
Certifications: Agile (Scrum/Product Owner) or ServiceNow certifications preferred
For more information on how we support the whole health of our employees throughout their wellness, career and life journey, please visit www.careers.jnj.com.
Johnson & Johnson announced plans to separate our Orthopaedics business to establish a standalone orthopaedics company, operating as DePuy Synthes. The process of the planned separation is anticipated to be completed within 18 to 24 months, subject to legal requirements, including consultation with works councils and other employee representative bodies, as may be required, regulatory approvals and other customary conditions and approvals. Should you accept this position, it is anticipated that, following conclusion of the transaction, you would be an employee of DePuy Synthes and your employment would be governed by DePuy Synthes employment processes, programs, policies, and benefit plans. In that case, details of any planned changes would be provided to you by DePuy Synthes at an appropriate time and subject to any necessary consultation processes.
Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.
Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers, internal employees contact AskGS to be directed to your accommodation resource.
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Required Skills:
Preferred Skills:
Alliance Formation, Analytical Reasoning, Artificial Intelligence (AI), Augmented Reality (AR), Business Case Modeling, Business Savvy, Change Management, Collaboration, Digital Applications, Digital Channels, Digital Fluency, Digital Strategy, Disruptive Innovations, Innovation, Process Improvements, Strategic Change, Technical Credibility, Web UsabilityWant to know if this job is worth applying to?