Manager Business System Support

As a LATAM Manager Information Technology, you will play a key role in leading and supporting Cat Financial IT resources in Mexico, ensuring strong alignment with regional business priorities, enterprise IT standards, and global delivery expectations. 

This is a unique opportunity to combine people leadership, operational execution, and regional influence while enabling high-quality IT services for Cat Financial across Mexico and the broader LATAM region. 

What You Will Do: 

• Shape Talent & Workforce Strategy: Develop a scalable workforce strategy, strengthen local talent pipelines, and lead early-career programs and team development.

• Drive IT Delivery & Operational Excellence: Oversee application development, IT support, and service delivery while ensuring quality, business alignment, and continuous improvement.

• Enable Compliance & Local Governance: Advise global leaders on Mexico labor requirements and partner with HR, Talent Acquisition, and Legal to ensure compliance, onboarding, and consistent workforce practices.

• Lead Vendor & Sourcing Strategy: Define sourcing and third-party engagement strategies, manage vendors, and ensure performance across quality, cost, and delivery.

• Enhance Employee Experience & Culture: Strengthen employee experience, engagement, retention, and inclusive collaboration in alignment with Caterpillar values.

• Build Capabilities for the Future: Develop Centers of Excellence and specialized capabilities in Cloud, Cybersecurity, Data, and Infrastructure to support the hub’s long-term growth.

 Educational Requirements:

• Bachelor’s degree in Information Technology, Computer Science, or related field

• Expert managing IT teams, application development, or IT service delivery 

• Advanced English 

Skills:

• Core Application Systems: Manages core applications, integrations, enhancements, lifecycle strategies, and business impacts.

• Information Technology Trends: Evaluates emerging technologies and applies relevant trends to strategic IT initiatives.

• Relationship Management: Builds trusted, long-term partnerships, aligns expectations, and drives transparent collaboration with clients and vendors.

• Talent Management: Develops talent pipelines, career paths, onboarding, succession, and long-term growth opportunities.

• Leadership: Adapts leadership style, motivates teams, provides effective feedback, and leads with integrity and accountability.

• Vendor/Supplier Management: Manages vendor relationships, service quality, delivery performance, issue resolution, and contract expectations.

• IT Service Management (ITSM): Leads scalable IT service processes, standards, implementation, troubleshooting, and continuous improvement aligned with business needs.

Top Candidates Will Have:

• Experience building, supporting, or leading IT teams in a regional delivery model 

• Knowledge of the Mexico IT talent market and labor regulations 

• Experience in workforce planning, recruiting strategy, and talent development 

• Experience managing vendors and third-party service models 

• Strong leadership skills with the ability to influence across regions and functions 

• Exposure to IT Service Management (ITSM) and enterprise IT environments 

Additional Information

• Location: Corporativo Santa Maria, Monterrey, Nuevo León

• Work Model: Five days per week in-office

• Travel: Up to 10% of domestic and/or international travel

• Requirements: Valid passport and U.S. visa

• Sponsorship for foreign candidates is not available.

• Relocation assistance is not available for this position.

• Please include an English résumé in your Workday profile.

Final Details

Please frequently check the email associated with your application, including the junk/spam folder, as this is the primary correspondence method. If you wish to know the status of your application – please use the candidate log-in on our career website as it will reflect any updates to your status.  

The Caterpillar Code of Conduct states that we will select and place employees based on their qualifications for the job to be performed, without regard to race, religion, national origin, color, gender, identity, sexual orientation, age or disability. In this company we do not request pregnancy tests, nor HIV tests as requirements for employment entry, permanence or promotion