Serves as primary liaison between the campus community, business units, related third parties and the IT organization in to provide business process solutions to meet departmental and institutional needs. Possess an extensive level of expertise and knowledge of the business unit(s), process improvement and technology solutions promoting process improvement. Analyze business unit operations and functions to identify gaps and deficiencies with unit or institutional processes and evaluate, recommend, implement and support solutions used to automate or improve processes and functions. Supervisory and managerial responsibilities for Business Analysis team.

Essential Functions:

• 30% - 40% Plan and direct efforts in the redesign, analysis, development, implementation and support of business processes and systems for institution’s business units. Lead business process re-engineering teams for complex business process redesign. Key liaison between business units and information technology staff for technology solutions and process improvement efforts in support of the business units.  Translate high-level business requirements into detailed specifications for technology staff.  Provide status updates, reports and presentation to all relevant stakeholders.
• 15% - 20% Overall leader for Business Analysis team defining assignments, priorities and managing work efforts of team. Provide goals, mentor, train and measure performance of team.
• 15% - 20% Prepare testing plans and design and maintain test scripts for the processes and systems that are supported. Conduct testing in support of upgrades and enhancements applied to supported systems. Maintain system configurations.
• 5% - 10% Maintain system configurations for business processes.
• 5% - 10% Maintain user and training documentation for supported business processes and systems. Provide training for primary users of systems and processes that are supported.

Education:

Requires a relevant Bachelor's Degree.

Experience:

Requires a minimum of 4 years’ experience of business or systems analysis and process improvement. Experience in defining and eliciting business requirements and testing (prefer 5 years). Basic knowledge in defining and documenting business processes. An understanding of current general information technology concepts, theories, trends and systems. 

Requires a minimum of 3 years’ supervisory experience preferably with a team of business analysts. Strong written and verbal communication skills and the ability to effectively conduct presentations is required. Strong organizational skills and attention to detail required. Ability to work effectively with all levels of employees. Ability to adapt to and manage multiple initiatives simultaneously as well as shifting priorities, demands and timelines. Experience in process improvement and change management processes. Ability to meet deadlines and work within and across teams.

Experience with Workday support and Workday Student modules preferred.

Experience with higher education environment preferred.

Application Instructions: In order to be considered for this position, please complete the online application and attach your resume.

 

Compensation: The compensation for this position is commensurate with experience.

 

Application Deadline: May 31, 2026.

United States of America (Exempt)

Union Affiliation (if applicable):

For assistance with your application or attachments, please contact the Human Resources representative listed:

Natasha Kuzminankuzmina@uakron.edu

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Background Check Statement

The University of Akron is committed to providing a safe environment for all students and employees.  The University endeavors to protect the health, welfare and safety of all students, employees and visitors on our campus.  As such, all offers of employment with The University of Akron are contingent upon verification of credentials, and satisfactory completion of a criminal background check. Some positions may require additional credit investigation and a pre-employment driving record search. 

Non-Discrimination Statement

The University of Akron is an Equal Education and Employment Institution. View our Non-Discrimination Statement for more information. Equal Opportunity Employer, including disability/veterans.

State of Residence Statement

It is the expectation of the University of Akron that all work performed as an employee of the University will be performed in Ohio.