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Wilmington, Delaware, United States
Onsite
Join our team - and take the next step in achieving a fulfilling career!
Become an everyday champion — and build a career where your impact fuels financial progress.
What We Do
CardWorks Financial Group is a diversified financial services platform building ethical solutions across credit, lending, and the full customer lifecycle. Through our family of companies, CardWorks Financial Group tackles the complex challenges that larger financial institutions leave behind. We’re embedded throughout the credit card ecosystem as a lender, servicer, and merchant acquirer.
Who We Are
With nearly 40 years of operating history, our track record is solid: disciplined in downturns and built to accelerate in recovery. The CardWorks Financial Group companies take precise approach in complex markets, as a top three non-prime focused general purpose card issuer and a top fifteen U.S. merchant acquirer.
Our team tackles the industry’s most complex credit and payment challenges. And we believe that excellent work starts with a team that feels supported, respected, and empowered to grow.
CardWorks Servicing, LLC provides end-to end operational servicing functions for credit cards, secured cards, and installment loans. We service consumer and small business loans across the credit spectrum and offers backup servicing and due diligence services to capital providers and trustees.
Founded in 1997, Merrick Bank is an FDIC®-insured financial institution headquartered in South Jordan, Utah, with over $10 billion in assets. A wholly owned subsidiary of CardWorks Financial Group, Merrick Bank serves roughly five million cardmembers and more than 100,000 merchant customers, offering credit cards, recreational loans, deposit accounts, merchant services and bank sponsorships to consumers and businesses.
Carson Smithfield, LLC provides a variety of post-charge-off debt recovery services, including digital self-service, IVR, live agent, and external agency management.
Position Summary:
The Manager, Card Business Analytics (Loss Prevention Strategy) plays a pivotal role in shaping and executing post charge-off Recovery strategies aimed at maximizing return on investment through Agency, Legal, DSC and Debt Sale channels. This position serves as a strategic partner across the company, applying advanced analytics to evaluate the effectiveness of current loss mitigation initiatives and drive innovation in recovery strategy. This role requires strong collaboration with cross-functional teams, particularly operations, to align Recovery initiatives with broader business objectives. Additionally, the Manager is also responsible for overseeing compliance with audit and regulatory standards, while documenting and improving key processes and performance metrics within the Recovery function.
Essential Functions:
Oversees the application of advanced quantitative and statistical techniques to evaluate the effectiveness of current strategies, identify opportunities for improvement and support implementation of new initiatives that drive recovery performance and operational efficiency.
Serves as the strategic liaison between Strategy, Operations, IT and other key stakeholders. Leads initiatives to design, enhance, and optimize programs, ensuring alignment with business goals and customer treatment strategies.
Leads the execution of key operational priorities, including: Overseeing four primary Recovery streams – Agency, Legal, DSC and Debt Sales; and developing, maintaining, and analyzing reporting to evaluate program improvement
Ensures leadership has visibility into trends, gaps, and opportunities to inform decisions.
Maintains detailed and accurate documentation of Collection/Recovery processes and procedures consistent with an audited environment, responsible for overseeing functional compliance with Bank policies, audit controls, and regulatory requirements.
Understands and documents the current state of the business, including key metrics, workflows, and systems, with a focus on transparency, performance optimization, and cross-functional alignment
Education and Experience:
Bachelor’s degree in quantitative discipline such as, Math, Computer Science, Physics, Economics, Statistics, Business Intelligence, or Financial Engineering is required.
Master’s or advanced degree is preferred.
Five (5) years or more of risk analytics, statistics or equivalent experience in Credit Card Industry or Consumer Finance is required.
Summary of Qualifications:
Requires a firm background and experience in analytical construct and ability to drive business value through data driven strategy & execution.
Strong data programming skills with SQL/SAS, as demonstrated by two or more years of experience.
Ability to drive projects across various stakeholders in multiple lines of business.
Ability to synthesize insights across different sources into a comprehensive and holistic strategy.
Self-motivated and organized; strong collaboration and teamwork skills; and a problem-solver oriented toward achieving results.
Ability to work across multiple stakeholders and effectively prioritize tasks.
Excellent problem solving, attention to detail and the ability to work independently.
#INDHP1
Our Employee Value Proposition
We offer a total rewards package comprised of a competitive base rate of pay, variable pay incentive programs based on the role, and a comprehensive benefit suite. Offered rates of pay are determined based on job-related knowledge, relevant experience, skills, certifications, and geographic location.
We are proud to be an equal opportunity employer. All qualified applicants will receive consideration without regard to age, race, color, sex, or gender identity/expression (including pregnancy, childbirth, transgender status, or sexual orientation), religion or creed, ancestry, citizenship, national origin, disability, military or veteran status, marital status, genetic information, or any other characteristic protected by applicable law.
We do not tolerate discrimination, harassment, or retaliation. Employment decisions are based solely on qualifications, merit, and business needs. Everyone is welcome here, and we hire based on your ability to do the job, not any protected characteristics.
If you need help or reasonable accommodation during the application or hiring process, please let your TA Partner know.