Manager, Client Contract Management Ops

Accountabilities

People Leadership and Team Development: Lead, coach, and develop a team of 5–10 Client Contract Managers, establishing clear expectations for renewal execution, client communication, and performance. Conduct regular performance reviews, coaching sessions, and development planning, while supporting onboarding and training for new team members.
Renewal Strategy and Execution: Oversee the complete contract renewal lifecycle for existing clients, ensuring renewals are handled accurately, strategically, and on time. Guide complex renewal situations involving pricing strategies, contract terms, negotiations, and risk mitigation.
Contract Governance and Escalation Management: Ensure consistent application of renewal standards, contract language, pricing frameworks, and approval procedures. Serve as an escalation point for high-risk renewals, challenging negotiations, and complex client scenarios.
Strategic Account Planning: Partner with Sales and Client Service leaders to align renewal strategies with client needs, retention objectives, account growth opportunities, and emerging risks.
Cross-Functional Collaboration: Work closely with Finance, Legal, Deal Desk, and Operations teams to coordinate pricing decisions, secure necessary approvals, maintain contract governance, and resolve renewal-related challenges.
Operational Excellence: Continuously evaluate and improve renewal workflows, tools, templates, and procedures to enhance consistency, efficiency, and scalability.
Automation and Process Optimization: Identify opportunities to automate repetitive activities, standardize processes, and introduce workflow improvements that increase productivity and support sustainable growth.
Program and Tooling Implementation: Support the rollout of new renewal programs, pricing models, operational tools, and technology enhancements to improve contract management capabilities.
Forecasting and Performance Reporting: Own team-level renewal forecasting accuracy and monitor key performance indicators, including client retention, on-time renewals, net revenue retention, renewal cycle times, and team productivity.
Continuous Improvement and Business Impact: Analyze renewal performance trends, identify risks and improvement opportunities, and implement strategies that strengthen revenue predictability, client relationships, and overall operational performance.
Requirements
A bachelor's degree is required.
At least seven years of professional experience in renewals, account management, contract management, or project management.
At least two years of people management experience leading client-facing teams or teams that directly support revenue generation.
Demonstrated ability to manage complex, high-volume workflows while supervising, coaching, and developing team members.
Strong experience working with commercial contracts, pricing structures, renewal strategies, and contract negotiations.
Proven ability to collaborate effectively with Sales, Finance, Legal, Client Service, and Operations teams to achieve shared business objectives.
Strong leadership and communication skills, with the ability to set expectations, provide constructive feedback, resolve escalations, and motivate a team toward measurable results.
Excellent organizational and prioritization skills, with the ability to balance multiple renewals, competing deadlines, and changing business requirements.
Strong analytical and problem-solving capabilities, including the ability to interpret performance data, evaluate renewal risks, and improve forecasting accuracy.
A process-improvement mindset, with the ability to identify inefficiencies, standardize workflows, and implement scalable operational solutions.
Commercial awareness and sound judgment when evaluating pricing decisions, contract terms, client risks, and revenue retention opportunities.
The ability to work effectively in a remote environment and maintain availability during designated working hours five days per week.
The ability to sit or stand for up to eight hours per day and perform computer-based tasks requiring close visual attention, including reviewing documents, analyzing data, and working with digital systems.
Benefits
Competitive base salary: Annual compensation ranging from $92,500 to $120,000, depending on relevant knowledge, skills, experience, and work location.
Annual performance bonus: Eligibility for an annual bonus based on individual performance and applicable compensation policies.
Equity compensation: Eligibility for a restricted stock unit (RSU) grant, subject to applicable terms and conditions.
Comprehensive healthcare: Medical, dental, and vision insurance options.
Financial protection: Life insurance and short-term and long-term disability coverage.
Retirement planning: Access to a 401(k) retirement plan with employer matching contributions.
Fully remote work: The flexibility to work from home or a designated location within the United States, with no standard in-office requirement.
Career development: Opportunities to strengthen leadership, contract management, commercial strategy, and operational improvement capabilities.
Professional growth: The opportunity to lead a dedicated team, influence renewal strategy, and contribute directly to client retention and revenue performance.
Collaborative environment: Close partnership with Sales, Client Service, Finance, Legal, and Operations professionals across the organization.
Inclusive workplace: A commitment to equal employment opportunities, accessibility, diversity, and respect for different backgrounds and perspectives.
Work-life support: Employee benefits and programs designed to support professional development, personal well-being, and financial security.