Manager, Client Delivery

As our Manager, Client Delivery you will work closely with the Sr. Director to support the planning, execution, and success of domestic and international corporate hospitality and experiential programs. You will play a key role in managing the tactical and operational details of high-touch programs, collaborating with clients, internal teams, and external partners to deliver exceptional experiences across complex, multi-market engagements.

To thrive in this position, you are an experienced hospitality and experiential professional with a strong understanding of sponsorship asset utilization and high-value corporate guest experiences. You have exceptional time management and organizational skills, strong client service acumen, and the ability to troubleshoot and make sound decisions in fast-paced, high-pressure environments. You are comfortable managing multiple workstreams and timelines simultaneously and are motivated by delivering seamless experiences where no detail is overlooked.

TEAM DESCRIPTION

At GMR, we fully immerse ourselves in our clients' brand DNA, leveraging decades of unparalleled global event expertise across elite platforms—including the Olympic and Paralympic Games, FIFA World Cups, the Super Bowl, Ryder Cup, Wimbledon, and Formula 1. We successfully navigate highly complex, high-stakes corporate ecosystems to engineer best-in-class, transformative experiences that elevate our clients on the world stage.

Our team produces unique, once-in-a-lifetime moments for high-value target audiences, driven by a culture of disruptive fresh thinking and meticulous operational discipline. Operating within a rapid, high-pressure, and constantly evolving environment, we consistently deliver exceptional, tier-one results. No detail is overlooked. Bound by a collective commitment to shared success, we champion a highly collaborative and supportive culture where team members seamlessly unite to achieve the extraordinary.

Preference will be given to candidates based in or around the Greater Los Angeles area, given the strategic positioning and multi-year planning requirements associated with upcoming marquee engagements and the LA 2028 Olympic and Paralympic Games.

ABOUT GMR MARKETING

We are the Experience Agency Making Unforgettable Stories Born of Humanity

NOT JUST EXPERIENTIAL. EXPERIENCE.

The lines have blurred. People live in the physical, digital, and social worlds all at once, and your brand experiences should do the same.

NOT JUST TELLING. MAKING. 

The best stories are lived, not heard. Make an immersive world for people to explore so they can experience something they’ll never forget.

NOT JUST CONSUMERS. HUMANS. 

It all starts with the human. If you want to make a lasting impact, look beyond the wallet to understand what motivates and inspires people. 

REQUIRED SKILLS

• Hospitality & Program Execution. You have proven experience planning and executing high-touch corporate hospitality programs across domestic and international markets. You are comfortable managing accommodations, accreditation, transportation, ticketing, hospitality venues, food and beverage, entertainment, gifting, staffing, guest communications, and other operational details across complex and overlapping timelines.
• Client Leadership. You build trusted relationships with clients and are comfortable engaging with senior-level stakeholders. You can provide thoughtful recommendations, develop executive-level presentations and communications, and ensure program execution aligns with client objectives, brand positioning, and broader sponsorship strategies.
• Sponsorship Expertise. You have a sophisticated understanding of sponsorship platforms and high-value asset utilization. You are able to translate sponsorship rights and assets into meaningful hospitality and guest experiences while identifying opportunities to maximize program impact.
• Financial & Operational Management. You bring strong financial acumen and organizational skills, with experience managing budgets across markets and currencies, forecasting, tracking expenses, reconciling invoices, and maintaining clear reporting. You’re highly organized, able to manage competing priorities and detailed workback schedules, and understand how individual deliverables contribute to the success of the broader program.
• Ability to Prioritize. You are highly organized and able to manage multiple priorities, workstreams, and deadlines simultaneously. You maintain detailed timelines, workback schedules, and action items while understanding how individual deliverables can impact the broader program lifecycle.
• Problem Solving & Adaptability. You’re resourceful, solutions oriented, and comfortable operating in fast paced environments where priorities can shift. You know how to assess challenges quickly, make sound decisions, and keep programs on track without losing sight of the details.
• Leadership & Collaboration. You work well independently and as part of a collaborative team. You’re comfortable mentoring team members, coordinating cross functional partners, leading onsite staff, and managing vendors and suppliers to ensure strong service delivery and seamless guest experiences.
• Execution Excellence. You have a high bar for quality and a genuine appreciation for the details that make an experience exceptional. You stay calm under pressure, maintain strong standards throughout execution, and take pride in delivering polished, memorable experiences for high value audiences.
• Industry Knowledge & Technical Skills. You stay curious about trends across hospitality, events, sponsorship, and guest experience and look for new ways to improve programs. You’re highly proficient in Microsoft Office, including Word, Excel, and PowerPoint, and comfortable using project management and other technology platforms to keep work organized.
• Experience & Global Mobility. You bring experience managing high-value corporate hospitality programs, sponsorship assets, guest experiences, or comparable premium events. You are open and able to travel domestically and internationally for site inspections, client meetings, and onsite program execution. You understand that this role may require extended periods of travel, remote work from host cities, and flexible availability during nights, weekends, and holiday

The annual range for this role varies between $80,000- $105,000 and may vary depending on the candidate’s experience. Benefits for this role include health/vision/dental insurance, 401k, employee stock purchase plan, vacation, personal days and paid holiday time. You are also eligible to participate in disability, life insurance, FSA/HSA plans subject to the terms and conditions of such benefit plans.