Manager Computer Systems Analysis 2 - End User Support Services - Top Secret

RELOCATION ASSISTANCE: Relocation assistance may be available

CLEARANCE REQUIRED FOR START: Yes

CLEARANCE TYPE: Top Secret

TRAVEL: Yes, 10% of the Time

Description

At Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work — and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.

At the heart of Defining Possible is our commitment to missions. In rapidly changing global security environments, Northrop Grumman brings informed insights and secure technological solutions to enable strategic objectives. We’re looking for innovators who can help us keep building on our wide portfolio of secure, affordable, integrated, and multi-domain systems and technologies that fuel those missions. By joining in our shared mission, we will support yours by expanding your personal network and developing skills, whether you are new to the field or an industry thought leader. At Northrop Grumman, you will have the resources, support, and team to do some of the best work of your career.

The Northrop Grumman CIDO Classified Solutions team is seeking an End User Support Services Manager 2 to support information system lifecycle activities. The selected candidate will be required to work on-site, full-time at our Melbourne, FL location.

Note: Due to the classified nature of the work being performed, this position does not offer any virtual or telecommute working options. Applicants are encouraged to apply only if they are willing to work on-site.

The responsibilities of this role include, but are not limited to, the following:

• Lead Classified Solutions staff of PC desktop and Service desk technicians performing direct End User Support services and associated classified networks.

• Provide mentorship, guidance, and professional development opportunities for managers and new leaders.

• Interact with internal key executives, CIDO Program Management Office and customers on significant technical matters often requiring coordination between organizations.

• Identify skills needed and provide training to meet requirements.

• Work across disciplines to isolate issues between networks and applications.

• Align support activities with business goals, managing performance metrics and adapting resources as needs change.

• Implement tools and processes to make work visible and enable effective assignment and prioritization.

• Produce clear written reports and deliver oral briefings for all internal stakeholders and external partners, keeping everyone informed of status, risks, and outcomes.

• Interact, meet, discuss, and troubleshoot issues with vendors; evaluate vendor products, services, and suggestions.

• Analyze and make recommendations to internal or external customer requirements and determine equipment and software requirements for solutions to problems.

• Support customer programs and perform functional management duties based on business needs and performance.

Basic Qualifications:

• Bachelor's degree with 7 Years of relevant experience OR Master’s degree with 5 years of relevant experience OR PhD with 2 years of relevant experience

• Candidates must have a current U.S. Government Top Secret security clearance (at a minimum) to be considered  

• Candidates must have the ability to obtain, and maintain, access to Special Access Programs as a condition of continued employment  

• Experience with Windows domains, including but not limited to Active Directory, GPOs, Policies, and permissions

Preferred Qualifications:

• Active TS/SCI, SAP/SAR access, or Polygraph

• ITIL, or Agile, or CISM, or CISSP certification

• Meets U.S. Government 8140 requirements for a Manager Computer Systems Analysis 2

• Experience and familiarity with IT infrastructure (i.e., virtualization, networking, datacenter architecture or systems administration)

• Experience managing IT teams

• Experience implementing RMF or other cybersecurity related compliance frameworks

We offer flexible work arrangements, phenomenal learning opportunities, exposure to a wide variety of projects and customers, and a very friendly team environment. At Northrop Grumman, we are on the cutting edge of innovation. Our diverse portfolio of programs means there are endless paths to cultivating your career. We also offer exceptional benefits/healthcare, a 9/80 work schedule, and a great 401k matching program. Come join us!

Primary Level Salary Range: $126,600.00 - $189,800.00

The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.

Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.

The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.

Northrop Grumman is an Equal Opportunity Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO and pay transparency statement, please visit http://www.northropgrumman.com/EEO. U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.