Manager Conversions I

Calling all innovators – find your future at Fiserv.

We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

Manager Conversions I

About your role:

You will manage a conversions team that delivers complete and accurate financial data conversions for new and existing clients. You will work with project managers, data analysts, programmers, implementation teams and clients to meet conversion milestones. Your work supports successful client transitions to core processing systems from Fiserv while improving quality, efficiency and client satisfaction.

What you'll do:

• Lead Conversion Analysts and Conversion Programmers to meet conversion performance goals, project milestones and client commitments.
• Coach, monitor and develop associates to strengthen technical capability, cross-training and performance outcomes.
• Schedule conversion resources across overlapping projects that generally run six to eight months.
• Partner with project managers, data analysts, programmers, implementation associates, product teams and clients to support successful live dates.
• Evaluate conversion processes, project hours and client feedback to identify efficiency and automation opportunities.
• Resolve technical, staffing and project issues that may affect conversion quality, timelines or client satisfaction.
• Direct pre-conversion data reviews, data mapping preparation and post-conversion support activities.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

• 6+ years of experience in financial services, data conversions, implementation delivery or related client-facing technology operations.
• 6+ years of experience managing and developing teams that deliver technical projects, data conversion work or implementation services.
• 6+ years of experience coordinating project staffing, tracking milestones and managing delivery across multiple concurrent projects.
• Experience using project reporting, staffing or resource management tools to monitor project hours, progress, risks and delivery outcomes.
• Experience translating department goals into individual performance plans, coaching actions and measurable team results.
• Experience collaborating with clients, project managers, analysts and technical teams to resolve conversion or implementation issues.
• Bachelor's degree or higher in Business, Finance, Information Systems, Computer Science or a related field, or equivalent combination of education, related experience and/or military experience.

Experience that would be great to have:

• Experience with core banking systems, financial data mapping or deconversion and conversion processes.
• Experience working with Fiserv products, platforms or implementation teams.
• Experience improving operational processes through automation, standardization or reporting.
• Experience supporting client training, general ledger balancing or post-conversion issue resolution.

How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• You will work an assigned schedule of <<INSERT SCHEDULE>>.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.

This role is not eligible to be performed in Colorado, California, District of Columbia, Hawaii, Illinois, Massachusetts, Maryland, Minnesota, New Jersey, New York, Nevada, Rhode Island, Vermont, Virginia, Maine or Washington.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

Please note that salary ranges provided for this role on external job boards are salary estimates made by outside parties and may not be accurate.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact AskHR.US@fiserv.com. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.