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Bentonville, Arkansas, United States
Hybrid
What’s it like to work at Kinder’s? Well, there’s a lot of snacking and geeking out over what we all cooked over the weekend. Beyond that, there’s also plenty of hard work. Because we don’t just like flavor, we’re obsessed with it.
With over 100 products sold nationwide, we’re now a top-five brand in multiple flavor categories at Costco, Walmart, Whole Foods, and more. We’re not your typical CPG company. Privately held and founder-led, we like to think of ourselves as a pirate ship in a sea of cruise ships. Our crew is adventurous and fearless. We chart our own course and chase big ideas to make food unforgettable.
As we expand globally and approach $1 billion in revenue, we need more smart-and-scrappy, flavor-obsessed people to come aboard. If you’re looking for a place where you can see the real impact of your work... this is it! Every day, you’ll be part of a journey to add flavor to millions of meals and lives.
Kinder’s is seeking an experienced Manager, Customer Operations and Replenishment (Walmart) who is passionate about being part of a team of hard-working people focused on bringing the future of flavor to consumers everywhere.
We are a fast-growing company working hard to bring amazing flavor solutions that are as exciting and delicious as they are simple to use to our consumers whether they are experienced cooks or first-timers in the kitchen. We are obsessed with quality and are 100% committed to being the most innovative company in any market we serve. Our mission is to bring awesome flavor to consumers whenever and wherever they are looking for it and whatever they are looking for it in (seasonings, sauces, gravy, marinades, or anything else we can come up with). We have experienced tremendous growth over the last 5 years, but we think we are just getting started. We love our consumers and are fired up to be part of their flavor journey. And we need more great folks to help us continue to raise the bar for what they think is even possible in their own kitchens.
Today, we have over 100 products sold nationwide at retailers including Costco, Walmart, Sam’s Club, Whole Foods, Sprouts, Kroger, Safeway and many more. While we have been around for over 75 years, we have experienced explosive growth in the last 5 years and are now a top 5 brand in the U.S. in multiple flavor categories including seasoning blends, BBQ sauce, and wing sauce. To keep our momentum rolling, we need more passionate flavor advocates and builders to come and join our team and help us reach every kitchen across the U.S. and maybe even the world.
As the Customer Operations Manager, Walmart you will act as resource to the Walmart's portfolio on non-product related customer service requests and issues. Receive, Process, Confirm and Coordinate Customer orders with 3PL partners/Sales/Supply Chain. Conduct work assignments of increasing complexity, under moderate supervision with some latitude for independent judgment. Work cross functionally with Sales as well as Operations to escalate, navigate as well as resolve issues and follow through with client until completion. May take escalated calls from External Customers, Buyers or Sales members and use limited discretion/decision-making authority as needed to resolve customer issues. For product or service-related inquires, coordinate with internal Customer support groups. You will work closely with internal stakeholders, such as sales, finance, and operations, as well as external partners, ensuring that supply chain strategies support the overall business goals and growth objectives while embodying Kinder's values.
Business Performance & Reporting
Forecasting & Demand Alignment
Item, Modular & Inventory Management
Promotional, Seasonal & Event Planning
Order Management, Logistics & Customer Operations
Process Improvement & Cross-Functional Enablement
The position will be based out of our Bentonville, AK office with monthly to bi-monthly travel to our Headquarters in Walnut Creek, CA. We strongly believe in the power of culture and community and have a hybrid work structure to encourage collaboration and personal connections that will allow us to better serve our customers and consumer and to have more fun.
We offer a range of total rewards that may include paid time off, 401k, bonus / incentive eligibility, equity grants, competitive health benefits, and other family-friendly benefits, including parental leave. Kinder’s benefits vary based on eligibility and can be reviewed in more detail during the interview process.
We believe great culture starts with people. We’re a people-first company built on connection, collaboration, and balance. Most of our work happens in the office to spark creativity and community, but we also offer flexibility so team members have the autonomy to work outside the office when needed to support their work-life balance and personal commitments.
Kinder's is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need any accommodation during the application process or to perform these job requirements, please reach out to us at careers@kinders.com