Manager - Data Analytics (Ops & QA Practices Community) - Senior Auditor

Job Description 

Job Title 

Manager - Data Analytics (Ops & QA Practices Community) - Senior Auditor  

Grade 

2 C 

Level 

Colleague 

Job Function 

Internal Audit 

Job Sub Function 

Internal Audit - Data Analytics - (Ops & QA Practices Community) 

Reports to 

In your role as an DA Manager (Ops & QA Practices Community) - Senior Auditor - within the Audit team you’ll be reporting into the Assistant Vice President in M&G India 

Location 

Mumbai 

Business Area 

M&G India 

Overall Job Purpose 

At M&G our purpose is to give everyone real confidence to put their money to work. As an international savings and investments business with roots stretching back more than 170 years, we offer a range of financial products and services through Asset Management, Life and Wealth. All three operating segments work together to deliver attractive financial outcomes for our clients, and superior shareholder returns. 
 
Through our behaviours of telling it like it is, owning it now, and moving it forward together with care and integrity; we are creating an exceptional place to work for exceptional talent. 

The Role: 

Internal Audit is an independent, objective, assurance function that is critical to meeting our business ambitions whilst also protecting the interests of our customers by ensuring that the internal control, risk and governance frameworks are always fit for purpose. We look beyond financial risks and statements to consider wider issues such as the organisation's reputation, growth, its impact on the environment and the way we treat our customers and employees.  

IA operations vision is to deliver operational processes and support IA to enable the function to achieve and maintain its aim of being a world class audit function.  To work under the direct supervision and guidance of the COO / Community Head / Squad  Leads / Operations and QA Managers and Vice President IA to achieve the following: 

This is a Manager - Senior Auditor level role in the Internal Audit function for those with at least three to seven years’ experience in financial services and/ or internal / external audit. The role is intended to bring the role holder up to the level where they have:  

• a good base level of understanding in the workings of both a Financial Services Group and an Internal Audit function;  

• a good understanding of the behaviours required to succeed in a respectful workplace where teamwork is essential;  

• Developing and maintaining data analytics scripts, dashboards, and continuous monitoring solutions. 

• Supporting AI and analytics initiatives currently being explored across Internal Audit. 

• an ability to understand key operational processes and controls, and identify operational risks inherent within them;  

• an ability to articulate effectively both orally and in writing; and,  

• confidence to challenge assumptions and articulate findings to stakeholders.  

Accountabilities / Responsibilities 

Primary Key Responsibilities 

To work under the direct supervision and guidance of the Community Lead/ Head of Audit/ Senior Audit Manager and Operations Manager to generally achieve the following mainly for M&G Plc IA function and for the wider M&G India. 

Audit Performance and Reporting 

• Responsible for developing and maintaining dashboards, data analytics scripts, and continuous monitoring solutions for Internal Audit. 

• Supporting AI and analytics initiatives currently being explored across Internal Audit. 

• Development and maintenance of Audit Universe tool 

• Define and maintain high stretching and leading quality operational standards. 

• On time delivery of development for dashboards. 

• Develop / maintenance of continuous monitoring solutions relating to Reporting and preparation of timely analysis (budget vs. actual, time sheet monitoring, utilisation, scheduling)  

• Maintenance and preparation of IA management team dashboard and committee / board / forum papers 

• Responsible for maintaining and developing  data quality check for IA data and ensure that data across IA is accurate and relevant. Ensure taxonomies, data in TeamMate / dashboard is relevant, accurate and complete and aligned with MetricStream. 

• Responsible for developing solutions that data across TeamMate and MetricStream and ensure reconciliation is accurate. 

• Ensure Dashboard, Data and systems for IA to meet operational standards 

• Ensure documentation of operational policies and procedures for IA team.  

• Review and regularly update the information on share drive (intranet, historical records (past Audit Committee packs), as well as people information knowledge  

• Quarterly tracking and reporting on delivery status and Plan amendment forms for entire IA  

• Lead and support the IA team in IA transformation plan and strategic initiatives. 

• Accommodating and enabling annual audit plan supply and demand process as well as refresh of the audit plan.  Supporting analysis underpinning the annual plan.  

• Ensure documentation of operational policies and procedures for IA team. 

• Lead aspects of the IA systems and liaise with the IT teams, vendors and various stakeholders.  

• Measure, analyse and report performance against standards  

• Design, creation, and embedding of skills database (skills needs, training needs). 

• Continuously develop and deliver improvements to operational processes to drive higher performance 

• On time delivery of regular MI including formal reporting (Dashboard: daily, weekly, monthly and periodic reporting, external reporting).  

• Adherence to M&G plc various policies standards relevant to IA (team) are supported. 

• Monitor and analyse market and professional developments to support the COO and QA Team in reviewing emerging practices to support change, ensuring that IA practices are at the forefront of leading practices 

• Working closely and proactively with Operations manager, QA manager and COO 

• Working with Squad and audit leads in the IA BU teams 

Business Partnering 

• Discussing and improving dashboard /Committee reporting and MI reported with affected stakeholders.  

• Building relationships with stakeholders through acting with integrity, professionalism, and respect at all times to ensure that the Internal Audit function is seen in the correct light. 

Team Management  

• Where managing staff on assignments set clear objectives and expectations; and provide meaningful assignment appraisals to help develop more junior staff.  

• Assisting and helping to train more junior members of the team in a constructive and productive manner.  

• Providing constructive 360 feedback during audit and in post assignment debriefs and proactively seeking for feedback from colleagues in the function including from more junior colleagues.  

• Develop a challenging but realistic personal development plan with your mentor manager.  

• Developing good professional working relationships with colleagues behaving in a manner consistent with the Function’s Ways of Working document.  

• Support effective time management and capacity planning, ensuring utilisation rates as per designated grade are achieved and timesheets are completed on time.  

Submissions 

• Development and maintenance of Management Information (MI), Dashboards, Data Quality, Scorecards, Presentations for the relevant stakeholders, Group Audit Committee and Group Risk Committee, BU/LU Audit Committee, other committee’s, leadership meetings and senior management team meetings (e.g. audit plan WIP, status). 

• Review of trend analysis, graphical representation, challenge the MI and follow up with the team on the actions 

• Undertake ad hoc ‘mini projects’, involving appropriate research and planning, organisation of resources and tracking key deliverables and milestones 

• Sensitive management of confidential and personal information 

• Prioritise, acknowledge and distribute communications related to IA 

• Establish and maintain administrative systems and processes, which ensure appropriate document storage and retrieval 

Audit Community  

• Actively participate in any Audit Community to which you belong.  

• Proactively seek learning opportunities to develop knowledge and experience either through training or assignments.  

• Contribute in team activities and treat colleagues with respect to contribute to a positive team environment.  

• Comply with all mandatory conduct, training and disclosure requirements to help ensure that the Internal Audit function is not tarnished. 

• Proactively  seek  learning  opportunities  to  develop  knowledge  and  experience  either  through  
  training or assignments.  

• Support  the  development  of  the  Integrated  Assurance  function  by  collaboratively  working  
  together with First and Second line team to work on products/dashboard /review in an efficient and  
  effective way. 

• Contribute and support the KCM for the Internal Audit team and create & continuously monitor  
  KCM, which will help to have a positive impact on the audit. 

• Support and manage the data pipeline project. 

• Develop skills and create an impact in our day to day work. 

• Usage  of  Advanced  Analytics  used  to  test  complex  systems,  identify  trends,  correlations  and  
  predict patterns in the data sets received to provide greater insights 

To succeed you need to demonstrate the following qualities:  

• be eager to learn, to take on new challenges, and to take ownership of your work; 

• be able to build relationships to work collaboratively;  

• be able to challenge, be challenged, and to value and respect the views of others;  

• be willing to share your knowledge and ideas and ask for help when you need it;  

• be able to review and process information quickly; and,  

• be able to communicate clearly to meet the needs of your audience. 

Additional Responsibilities :  

• Lead/ support M&G India IA initiatives which will drive the IA function 

• Support in one of the M&G India Cross functional initiatives  

Key Stakeholder Management 

Internal 

M&G plc IA 

M&G India IA 

Business areas across the globe 

External 

Statutory Auditors and Business partners 

Industry Network / Audit Forums (IIA / ISACA / Data Analytics) 

Consultants 

Knowledge, Skills, Experience & Educational Qualification 

Knowledge & Skills (Must Have): 

• 3+  years  of  hands-on  technical  experience  mining  and  analysing  data  using  databases  and analytic software. 

• Experience within the Financial Services Industry, with a focus on either insurance or investment management. 

• Experience of working in an Audit environment or Internal Audit teams would be ideal. 

• A strong working knowledge of SQL in a relational database environment. 

• Experience in Microsoft Azure or AWS is an advantage. 

• Knowledge of at least one of the following:  

• Scripting languages - R, Python, Visual Basic 

• Data visualisation tools such as Power BI, Tableau or QlikView 

• Predictive modelling tools and statistical software such as R or SAS 

• Machine Learning algorithms - Clustering, decision trees, neural networks, regression, NLP etc. 

• Design and define metrics for service/business performance measurements. 

• Design and develop NLP/predictive models and deploy on production.  

• Ability  to  quickly  and  efficiently  assimilate  various  business  processes  and  translate  to  data analytics problem. 

• Ability  to  work  effectively  across  a  large  team,  understanding  the  team’s  role  in  the  overall strategy of the Company. 

• Desirable to have a good knowledge of the principles of auditing and their application to the business within a risk based audit methodology.  

• Good working knowledge of any internal control framework. 

Behavioural Skills 

• Strong organisational skills to take ownership of agreed targets to enable efficient completion of audit projects 

• An innovative mind-set and the ability to develop ideas which are implemented and have a positive impact 

• Written and verbal communication skills a must; strong interpersonal skills essential. Confidence & excellent communication. 

• Must be able to multitask while managing both time and work load 

Knowledge & Skills (Additional) : 

• Must be highly motivated with strong analytical skills, willing and able to learn new business and system processes quickly 

• Good stakeholder management experience and ability to handle challenging discussions professionally 

Experience: 

• 3 to 7 years of hands-on technical experience mining and analysing data using databases and analytic software. 

• Experience within the Financial Services Industry, with a focus on either insurance or investment management. 

• Experience of working in an Audit environment or Internal Audit teams would be ideal. 

• A strong working knowledge of SQL in a relational database environment. 

• Experience in Microsoft Azure or AWS is an advantage. 

• Knowledge of at least one of the following:  

• Scripting languages – Python, Visual Basic 

• Data visualization tools such as Power BI, Tableau or QlikView 

• Predictive modelling tools and statistical software such as R or SAS 

• Machine Learning algorithms – Clustering, decision trees, neural networks, regression, NLP etc. 

• Desirable to have a good knowledge of the principles of auditing and their application to the business within a risk based audit methodology. Good working knowledge of any internal control framework. 

Educational Qualification: 

• Degree and/or relevant professional qualification and/or relevant consulting or industry expertise. 

M&G Behaviours relevant to all roles: 

Tell it Like it is: Respectfully speaking up to create better ways forward – both direct and empathetic 

Own it Now: putting your name on thigs with confidence to drive progress and results quickly 

Move it Forward Together: Forming cross-functional teams to seize the right opportunities and solve real problems 

… With Care and Integrity