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Cleveland, Ohio, United States
Onsite
Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.
This position is responsible for the overall integrity and functionality of the Operations Department computer systems and staff. This position is the main technical interface for the customer, internal departments and corporate support. This position will oversee the on-site technical support to the Data Center and Lottery for all on-line software, file systems and database applications relating to the AEGIS-EF System. This position gives direction to and works with the Assistant Operation’s manager, operations staff, QA Analyst and Tester. The Operation and Systems Manager reports directly to the General Manager.
Job Duties / Key Accountabilities
Monitors on-line system performance and reports all anomalies and unusual incidents to Management, and Corporate and Operations Support Teams.
Provides direction and feedback to the Systems Support Team.
Provides first tier support for all incidents while managing and coordinating all necessary support until issue has been resolved.
Ability to interface with Operations and Systems to keep test and production systems in sync and at top performance at all times.
Ability to fill in for roles of the Systems team for system support/testing/processing
Ability to arrange for and manage user acceptance testing of new and/or improved software.
Ability to oversee the testing and implementation of software releases.
Ability to work with Corporate Software Development to design the requirements for software enhancements
Define the details of required software corrections
Plan for and conduct testing and implementation of software releases
Communicates all incidents and reporting to Lottery as needed and required.
Provides supervision to ensure all projects and tasks are completed in a timely manner and all contractual requirements are met.
Creates and maintains operational procedures.
Manages the deployment of software into the Production environment.
Ability to hire, discipline and terminate staff as within corporate guidelines.
Reviews work performed by the Assistant Operations Manager, Assistant Systems Manager, and Systems Support members.
Ability to use change management best practices process adopted by NASPL to manage projects
Ability to schedule software releases
Ability to maintain ClearQuest database of software change requests utilizing the RFC process.
Coordinates, manages, and performs ongoing and continuous training on Operational Processes and Procedures, and other related tasks and duties required to maintain a complex set of systems with maximum reliability.
Reviews, monitors, and mentors Operational staff.
Ability to work with all levels of management and communicate problems effectively and efficiently.
Must have a flexible work schedule.
Ability to fill in for absent staff members to support the operations department.
Performs these job functions and all other duties as assigned.
Salary range $100,000 - $125,000
When salary range is listed it reflects typical compensation for this role based on level and location. Actual pay depends on experience, skills, and education.
Education
Bachelor’s Degree in Computer Science, IT or related fields and/or 5 years of related work experience
Years of Related Experience
On Call 24/7 for Operational support
Excellent organizational and interpersonal skills
Preferred experience using UNIX, LINUX, Windows Servers, and SQL Server and Crystal Reports
Required to maintain company and customer confidentiality
Ability to develop and maintain positive working relationships
Ability to communicate with all levels of management
Must have above-average organizational and interpersonal skills
Ability to work in a team environment
Intermediate computer software and hardware technologies (i.e., Microsoft Office Products)
Ability to quickly learn and understand new technologies
Strong time management skills
Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, stand, walk, bend, use hands, operate a computer, and have specific vision abilities to include close and distance vision, and ability to adjust focus working with computer and business equipment.
Work Conditions
Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses. As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.
This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.
SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.