Want to know if this job is worth applying to?
Miami, Florida, United States
Onsite
GROW YOUR CAREER WITH US
At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we’re continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!
APPLY ONLINE
If you’re interested to be considered for this position, please click the blue APPLY button at the top of the page to get started. All candidates must complete an on-line application to be considered.
JOB SUMMARY
The Manager, DevOps is responsible for governance, operational oversight, and continuous improvement of enterprise-managed platforms that support digital experiences across web, mobile, and ecommerce channels.
This role oversees managed service provider (MSP) teams responsible for administration, configuration, support coordination, and roadmap management of SaaS platforms including Adobe Experience Manager (AEM), Adobe Launch, Salsify, Algolia, Contentsquare, and other related technologies.
The role also provides leadership for DevOps resources responsible for enabling deployment automation and CI/CD processes across Web, Mobile, and Core Services teams, ensuring alignment with enterprise standards established by Enterprise Architecture and Platform Engineering.
Additionally, this role manages a small technical team responsible for Akamai and other shared platform capabilities that support digital products and services.
The Manager, DevOps is accountable for vendor governance, platform health, operational performance, platform adoption, deployment process compliance, and continuous improvement across the managed platform ecosystem.
POSITION RESPONSIBILITIES
Managed Platform Governance & Vendor Management
Vendor Relationship Management
DevOps Governance & Deployment Enablement
Shared Platform Operations
Operational Excellence & Support
AI & Continuous Improvement
Organizational Leadership
QUALIFICATIONS
DEGREE TYPE:
Bachelor's Degree
FIELD(S) OF STUDY:
Computer Science, Engineering, Information Systems, Business Administration, or Related Field.
EXPERIENCE
Preferred:
COMPETENCIES & SKILLS
CERTIFICATIONS & LICENSES
Relevant certifications in cloud platforms, DevOps, Agile/lead delivery, SaaS platform administration, IT service management (ITIL), security, and/or vendor-supported technologies preferred but not required.
ABOUT NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.
LEARN MORE ABOUT OUR COMPANY:
At a Glance
Brand Overview
Norwegian Cruise Line
Oceania Cruises
Regent Seven Seas Cruises
New Releases
EQUAL OPPORTUNITY EMPLOYER
It is Norwegian Cruise Line Holding’s policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.