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Restaurant Brands International Inc. is one of the world's largest quick service restaurant companies with nearly $49 billion in annual system-wide sales and over 33,000 restaurants in more than 120 countries and territories.
RBI owns four of the world's most prominent and iconic quick service restaurant brands – TIM HORTONS®, BURGER KING®, POPEYES®, and FIREHOUSE SUBS®. These independently operated brands have been serving their respective guests, franchisees and communities for decades. Through its Restaurant Brands for Good framework, RBI is improving sustainable outcomes related to its food, the planet, and people and communities.
RBI is committed to growing the TIM HORTONS®, BURGER KING®, POPEYES® and FIREHOUSE SUBS® brands by leveraging their respective core values, employee and franchisee relationships, and long track records of community support. Each brand benefits from the global scale and shared best practices that come from ownership by Restaurant Brands International Inc.
The Manager, Digital Analytics will lead day to day analytics delivery for Burger King’s growing digital business. This role will manage and develop team members while serving as a thought partner to leaders and cross functional partners across Digital, Marketing, Finance, Operations, and Technology. The Manager will help shape business questions, prioritize work, make recommendations, and translate analysis into decisions and action.
The role will oversee analytics across digital channels and initiatives, including 1P and 3P ordering, app, web, kiosk, Delivery, Loyalty, and emerging technologies. It will also build a more sustainable analytics operating model by using AI and automation to improve recurring reporting, analysis, and team workflows. The Manager will guide employees in identifying and building solutions that are accurate, scalable, and maintainable. The position will report to the Senior Manager, Digital Analytics, BK US.
RBI follows a 5 day, in-office work schedule to support collaboration. Candidates will be expected to work onsite 5 days per week out of our office in Miami, FL.
What You’ll Cook Up:
- Manage, coach, and develop Digital Analytics team members, including setting priorities, providing day to day guidance, reviewing work, and supporting career development.
- Provide dedicated analytics leadership across Burger King digital channels and initiatives, with particular ownership of Delivery and other growing areas as business needs evolve.
- Serve as a thought partner to business leaders and cross functional teams, helping define the right questions, evaluate tradeoffs, and make informed decisions.
- Lead the development of recommendations based on digital performance, test results, customer behavior, and business needs.
- Oversee analysis across 1P and 3P ordering, app, web, and kiosk, including sales, traffic, conversion, engagement, profitability, and customer metrics.
- Guide test and learn initiatives, from measurement design and control selection through evaluation of results, interpretation, and recommendations.
- Prioritize analytics requests and projects based on business impact, urgency, team capacity, and strategic objectives.
- Establish standards for analytical quality, data validation, documentation, and clear communication of findings.
- Build, maintain, and improve dashboards, recurring reports, and analytical tools that support timely and consistent business decisions.
- Identify opportunities to use AI, automation, and other technologies to reduce manual work and improve the speed, quality, and scalability of analytics.
- Guide employees in designing and maintaining automated solutions, reusable workflows, and documentation that can be sustained as business needs change.
- Partner with Digital, Marketing, Finance, Operations, and Technology teams to align analytical work with business objectives and support effective execution.
- Work with RBI data and engineering teams to address data quality issues, validate sources and definitions, and improve access to reliable data.
- Communicate insights and recommendations through clear presentations and discussions tailored to both technical and nontechnical audiences.
- Contribute to special projects related to digital growth, operational performance, customer experience, and emerging technology.
- Keep the Senior Manager informed of team priorities, project status, risks, and opportunities, and escalate issues when leadership support is needed.
What Ingredients You’ll Bring:
- 4+ years of experience in analytics, digital analytics, marketing analytics, finance, or consulting, with experience leading projects or guiding the work of others.
- Bachelor’s degree in Business, Economics, Data Science, Statistics, Marketing, or a related field.
- Experience managing, coaching, or developing employees is preferred.
- Strong proficiency in SQL and experience working with large, complex datasets.
- Hands on experience with data visualization tools such as Tableau; familiarity with Snowflake, AWS, or Databricks is a plus.
- Advanced skills in Microsoft Excel and PowerPoint for analysis and presentation.
- Experience using AI, automation, or other technology to improve analytical processes and recurring workflows.
- Strong analytical thinking, business judgment, problem solving skills, and attention to detail.
- Ability to translate business needs into clear analytical plans, prioritize competing work, and deliver recommendations.
- Clear communication and relationship building skills, including the ability to influence and advise senior and cross functional partners.
- Ability to provide constructive feedback, set clear expectations, and help employees grow their analytical and business skills.
- Interest in digital platforms, customer behavior, and test and learn methods within a fast paced, data driven environment.
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Benefits at all of our global offices are focused on physical, mental and financial wellness. We offer unique and progressive benefits, including a comprehensive global paid parental leave program that supports employees as they expand their families, free telemedicine and mental wellness support.
Restaurant Brands International and all of its affiliated companies (collectively, RBI) are equal opportunity and affirmative action employers that do not discriminate on the basis of race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or veteran status, or any other characteristic protected by local, state, provincial or federal laws, rules, or regulations. RBI's policy applies to all terms and conditions of employment. Accommodation is available for applicants with disabilities upon request.
