Want to know if this job is worth applying to?
Waco, Texas, United States
Onsite
Are you someone who strives for excellence, values accountability, provides the best service, all while reflecting unwavering integrity? Our talented team members across the state follow the behaviors, beliefs and outcomes of these core values to ensure that our vision is met. If you're ready to join the TSTC family and make great memories please complete our application process.
The employee will demonstrate TSTC’s Core Values of Excellence, Accountability, Service, and Integrity with internal and external stakeholders, customers, students, and community members.
Team Leadership & Supervision
Supervises and supports assigned staff by providing clear direction, workload coordination, performance management, and ongoing coaching. Establishes expectations, monitors progress, supports professional development, and promotes accountability and service excellence in support of divisional goals.
Internal Communication Coordination
Develops, coordinates, and maintains divisional internal communication strategies, content, and communication processes to ensure employees receive clear, consistent, and timely information. Partners with the Office of the Vice Chancellor and divisional leaders to support communication planning, message consistency, and employee awareness of key priorities, updates, and initiatives.
Employee Engagement & Development Programs
Serves as the primary liaison between Human Resources and divisional leadership to coordinate employee engagement, staff development, and divisional culture-building initiatives. Supports the planning, communication, and execution of programs that strengthen employee connection, professional growth, cross-functional collaboration, and a positive employee experience across the division.
Program Management & Operational Support
Manages divisional operational programs and shared service initiatives by coordinating timelines, monitoring participation and progress, maintaining documentation and resources, and supporting implementation of divisional priorities. Ensures operational programs are organized, executed effectively, and continuously improved to support divisional effectiveness and alignment.
Content Management & Resource Development
Develops, curates, and maintains employee-facing content, operational resources, training materials, communication tools, and related documentation that support divisional consistency, onboarding, engagement, and program execution. Ensures content remains current, accessible, and aligned with divisional practices and institutional expectations.
Human Resources Process Support
Partners with Human Resources and divisional leadership to support hiring resources, onboarding, offboarding, employee transitions, and other employee lifecycle processes. Helps maintain a consistent divisional approach to people-related processes by coordinating resources, communication, and process support across the division.
Cross-Functional Collaboration & Continuous Improvement
Collaborates with departments across the division to identify operational improvement opportunities, support knowledge-sharing efforts, and promote alignment in processes, programs, and practices. Evaluates feedback, identifies gaps or inefficiencies, and implements improvements that strengthen shared services, employee support, and divisional consistency.
Minimum Qualifications
Bachelor’s degree in business, human resources, organizational leadership, communications, higher education administration, or a related field.
One year of experience in a leadership or management role overseeing staff, projects, or operational functions.
Three years of progressively responsible experience in shared services, human resources, employee engagement, learning and development, program management, communications, or a related field.
Experience coordinating operational programs, employee-facing initiatives, or shared services activities across multiple stakeholders or departments.
Preferred Qualifications
Two years of experience in a leadership or management role overseeing staff, projects, or operational functions.
Four years of progressively responsible experience in shared services, human resources, employee engagement, learning and development, program management, communications, or a related field.
Experience in higher education, workforce development, or a similarly complex multi-stakeholder environment.
Experience supporting employee engagement programs, internal communications, onboarding resources, or divisional operational initiatives.
Relevant experience may be considered in lieu of a degree, except in cases where a specific degree is required to meet accreditation standards, licensure requirements, or other legislative or regulatory obligations. This includes, but is not limited to, certain faculty positions and staff roles governed by state or federal educational mandates.
Ability to manage multiple projects, competing deadlines, and shifting priorities in a fast-paced environment.
Ability to produce clear, professional written and verbal communications for diverse audiences.
Ability to coordinate employee engagement, communication, and shared service programs across multiple stakeholders and teams.
Ability to collect, interpret, and synthesize data from various sources to identify patterns, evaluate program effectiveness, and inform recommendations.
Ability to develop, implement, and improve administrative processes that strengthen efficiency, consistency, and employee experience.
Ability to lead teams, manage performance, and support staff development to achieve departmental and divisional goals.
Ability to work collaboratively across divisions and with senior leadership to support divisional alignment and shared service effectiveness.
Ability to maintain confidentiality and exercise sound judgment when handling sensitive employee or operational information.
People Leadership & Team Development
Provides clear direction, coaching, and accountability to assigned staff while fostering a positive, service-oriented team culture. Supports performance, professional development, and effective workload management to ensure team success and alignment with divisional priorities.
Program Management & Operational Coordination
Manages divisional programs, shared services activities, timelines, and resources with strong organization and follow-through. Ensures work is coordinated effectively, executed consistently, and supported by clear processes and communication.
Cross-Functional Collaboration
Builds effective working relationships across divisional teams, Human Resources, and institutional stakeholders to support communication, program execution, and operational alignment. Promotes collaboration, shared understanding, and coordinated problem-solving across multiple groups.
Communication & Employee Engagement
Develops and coordinates employee-facing communication and engagement efforts that strengthen awareness, connection, and consistency across the division. Communicates clearly and professionally while supporting a positive employee experience and divisional culture.
Process Improvement & Problem Solving
Evaluates processes, identifies inefficiencies or service gaps, and implements practical improvements that strengthen divisional shared services, employee support, and operational effectiveness. Uses critical thinking and initiative to resolve issues and improve outcomes.
Organization & Execution Discipline
Maintains strong organization across multiple priorities, programs, deadlines, and stakeholder needs. Ensures resources, communications, and operational deliverables are managed accurately, timely, and with attention to detail.
Professionalism & Confidentiality
Demonstrates professionalism, discretion, and sound judgment in handling sensitive employee, operational, and institutional information. Maintains trust, protects confidentiality, and upholds high standards of integrity and accountability.
This job description outlines the general responsibilities and expectations of the role. It is not intended to include every task or responsibility. Additional duties may be assigned by leadership as needed.
This position may be considered for telework options based on eligibility under TSTC’s Telework Policy aligned with State of Texas requirements.
Must be reachable during business hours through standard communication channels as required by the role.
Some duties may require work outside standard business hours to support divisional meetings, employee engagement activities, onboarding events, communication deadlines, or institutional priorities.
Full-time, FLSA-exempt position.
Periodic in-state travel to campuses or meetings beyond the employee’s designated or nearest base campus may be required based on business needs and will comply with TSTC and State of Texas requirements.
Position requires sustained attention to confidential, sensitive, and operationally important employee and divisional information.
TSTC will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the position.
TSTC is an Equal Opportunity Employer and does not discriminate on the basis of race, color, national origin, sex, disability, age, religion, genetic information, or veteran status.
The role may require movement across campus, participation in meetings, and engagement with faculty, staff, and institutional stakeholders to support divisional goals. Work is primarily performed in an office or professional environment using standard technology and communication tools. These activities can be performed with or without reasonable accommodation to support the essential functions of the role.
Equal Opportunity Employer
Texas State Technical College (TSTC), as an equal opportunity employer, complies with all applicable federal and state laws regarding nondiscrimination. TSTC is committed to a policy of equal opportunity for all persons and does not discriminate on the basis of race, color, national origin, age, marital status, sex, sexual orientation, disability, religion, or veteran status in employment, educational programs and activities, and admissions.
Employment Eligibility Verification
If hired, you will be required to complete the federal Employment Eligibility Verification I-9 form. You will be required to present acceptable and original documents to prove your identity and authorization to work in the United States. Documents need to be presented no later than the third day of employment. Failure to do so will result in loss of employment at TSTC.
Background Checks
A criminal history background check will be required for the finalist(s) under consideration for this position.