Manager, ECM Ops & Analytics

Accountabilities:

• Partner with eCommerce and Customer Marketing Operations teams to support business units in achieving and exceeding key performance indicators.
• Own performance reporting and analysis across established business routines, ensuring consistent, accurate, and actionable business-unit views.
• Analyze retailer- and category-level performance to identify the largest eCommerce growth opportunities and translate findings into recommended actions.
• Support customer and category-level targets by coordinating action plans, tracking outcomes, and communicating results back to business units.
• Connect leading and lagging indicators to clearly explain performance drivers and enable stronger, data-informed decisions.
• Monitor competitor, customer, category, and market trends to identify shifts that may affect business performance and surface relevant opportunities or risks.
• Create compelling visuals, dashboards, and presentations that communicate eCommerce and customer marketing performance to business-unit and executive audiences.
• Standardize reporting processes and integrate business-unit reporting into recurring customer marketing routines, helping teams move from reporting to action.
• Streamline performance trends and business-unit insights into annual and forward-looking planning processes.
• Track customer marketing spend and integrate investment data into forecasting and planning activities.
• Analyze the estimated return on customer marketing investments and communicate how specific tactics and customer activities contribute to overall brand performance.
• Support the collection and standardization of incremental return data across customers, tactics, and business units.
• Represent broader analytics and operations teams during key planning cycles and milestone discussions with senior leaders.
• Manage multiple projects and priorities while maintaining high standards for accuracy, organization, and delivery.

Requirements:

• Demonstrated experience in CPG, particularly within Sales, Marketing, Category Leadership, Consumer Insights, eCommerce, or a closely related commercial function.
• Strong analytical thinking and experience developing performance reporting, business analysis, or data-driven recommendations.
• Advanced Excel proficiency, including the ability to build complex reporting and analysis using multiple datasets.
• Intermediate SQL knowledge is preferred, with the ability to work effectively with structured data and analytical datasets.
• Strong understanding of eCommerce performance metrics, customer strategy, business planning, and commercial performance drivers.
• Demonstrated ability to connect consumer or customer insights with broader business goals and translate data into practical actions.
• Strong project management and organizational skills, with the ability to manage multiple priorities in a fast-paced environment.
• Excellent presentation and communication skills, including the ability to simplify complex analytical findings into compelling executive-level stories.
• Proven experience developing presentations using clear storytelling frameworks and representing a broader team in meetings with senior leadership.
• Strong stakeholder management skills and the ability to build trusted partnerships across business units, customer teams, and functional groups.
• Ownership mentality, particularly around performance, data quality, internal collaboration, and planning.
• Strategic, commercially minded approach with strong attention to detail and a passion for high performance and digital growth.
• Self-motivated and comfortable working independently, managing pressure, and navigating ambiguity.

Benefits:

• Base salary: $104,200–$130,200 USD, with actual compensation varying based on factors such as location, experience, skills, job-related knowledge, and internal equity.
• Eligibility for a performance-based bonus.
• Affordable healthcare coverage for employees and eligible dependents, including medical, prescription drug, dental, and vision plans.
• Access to health screenings and assessments.
• Paid time off, company holidays, and leave programs.
• Flexible work arrangements for eligible employees.
• Training, learning, professional development, and recognition programs.
• Employee Assistance Program and broader wellbeing resources.
• Family support programs.
• 401(k) retirement savings plan.
• Life insurance and accidental death & dismemberment coverage.
• Short- and long-term disability benefits.
• Physical, social, emotional, and financial wellbeing programs for employees and their families.
• Remote work opportunity based from a home location in the United States.
• Inclusive workplace committed to diverse perspectives, professional growth, and employee development.