Manager, eCommerce

POSITION SUMMARY

Zoetis is one of the largest manufacturers of Animal Health products and providers across the full continuum of care.  The Zoetis Tech and Digital (ZTD) organization is reshaping to provide premier services and solutions to a fast paced, growing business. Growth is both organic and through a steady stream of acquisitions.  
    
Manager, eCommerce will be responsible for delivery and will lead the eCommerce DevOps team consisting of internal as well as external Hybris development resources. This position will work closely with other ZTD functions including the SAP ERP Application Delivery and Operations, 3rd party Providers, IT Compliance, Infrastructure, and Project Management Office to help plan, define, execute, and operationalize new and enhanced system capabilities.

POSITION RESPONSIBILITIES

• Understand Zoetis digital strategy, eCommerce goals, operational process improvements, and technology needs.
• Work with ZTD peers and business counterparts for driving and managing e-commerce technical strategy and implementation for Zoetis.
• Provide information to IT and Business leadership regarding best practices, industry trends and business opportunities, as well as feedback on the overall performance of processes and tools.
• Key contributor for high level planning of project life cycles and activities.
• Collaborate with team to review and analyze project and enhancement requests to determine complexity, potential impacts of the changes, and provide resource/cost estimates.
• Understand key business controls and impacts of changes caused by functionality, technology changes and changing business needs.
• Ensure adherence to global development governance model. 
• Ensure adherence for continuous monitoring and improvement of system performance.
• Enhance and maintain organizational quality indicators and ensure best practices are not violated.
• Train and transfer knowledge to other team members, users and stakeholders as required.
• Engage with the compliance, audit, business and ZTD teams on SOX and audit requirements.
• Supervise direct reports.
• Responsible for orientation, on-going training, and development by providing career coaching and counseling to ensure team members are prepared for advanced opportunities.
• Assist direct reports in creating specific objectives and development plans ensuring the ability to measure success and development in a timely manner.
• Provide performance feedback and written reviews on a periodic basis.

EDUCATION AND EXPERIENCE

Education:

·       Bachelor's degree in computer science, information systems, or any other technology-related field.

Experience:

·       12+ years of experience in delivering complex web projects preferably based on SAP Commerce Cloud (Hybris) platform.

TECHNICAL SKILLS REQUIREMENTS

·       Experience with 2-3 full end-to-end eCommerce implementations preferably on SAP Commerce Cloud (Hybris) with integration needs with SAP ERP.

·       Experience managing and delivering key components of large ecommerce projects or similar projects.

·       Preferred to have experience with SAP Commerce (Hybris) B2B and B2C modules or similar platforms.

·       Good understanding of eCommerce related technologies.

·       Good understanding of with CDNs such as Akamai.

·       Knowledge of incremental changes with last few SAP commerce platform upgrades.

·       Working knowledge of the tracking and reporting processes required to keep business and project teams up to date.

·       Demonstrated ability to work independently across organizational regional and global boundaries, ability to multitask and manage multiple projects in a cross-divisional and cross-functional environment.

·       Adept at understanding customer challenges, navigating from problem to resolution and communicating process and resolution effectively both verbally and in writing.

·       Demonstrated ability to lead teams and interact comfortably with all levels of management and staff.

·       Managing internal colleagues, service providers and vendors for development and integration related activities on delivery as well as operational needs.

·       Strong understanding of Agile and Scrum methodologies.

·       Skills:
§    Excellent written, oral and presentation skills, Fluency in English (written and spoken) is a must.
§    Customer focus.
§    Strategic thinking and analytical skills.
§    Timely decision making and problem-solving skills.
§    Proficient in Microsoft Office (Outlook, Excel, Word, PowerPoint, Project Plan).

PHYSICAL POSITION REQUIREMENTS

Flexibility to work times in US EST Time

Notice: Zoetis Recruiters will contact candidates via email from an address ending in @zoetis.com and may also initially connect with candidates through LinkedIn, including LinkedIn InMail. Zoetis does not use Gmail, Outlook, Yahoo, or other web-based/generic email domains to communicate about job opportunities, interviews, or offers of employment. If you receive a recruitment-related email message claiming to be from Zoetis that does not come from @zoetis.com, please treat it as suspicious. For your security, do not reply, click links, open attachments, share personal or financial information, or send money in response to unexpected or questionable recruitment communications.