Manager - Enterprise Systems and Applications

• Provide strategic direction, leadership and management for CWG’s enterprise systems function, ensuring core applications are aligned to the Group’s objectives, operating model and future business requirements.

• Own and maintain the roadmap for key enterprise platforms, including Yardi, Salesforce, Workday and Microsoft Fabric, ensuring investment decisions are prioritised against business value, risk reduction and operational efficiency.

• Lead, develop and manage a team of Product Managers, ensuring clear ownership, performance expectations, succession planning and development pathways are in place.

• Establish clear product ownership and governance across enterprise systems, ensuring business owners, Technology owners and third-party responsibilities are understood, documented and actively managed.

• Partner with senior stakeholders across the business to understand functional priorities, translate requirements into technology outcomes and ensure enterprise systems support measurable business improvement.

• Develop and maintain effective demand management and prioritisation processes for system enhancements, integrations, reporting, data requests and continuous improvement activity.

• Ensure enterprise systems are secure, resilient, supportable and compliant with CWG policies, Information Security standards, data protection requirements and relevant legislative obligations.

• Manage key vendor and partner relationships, ensuring suppliers are held to account for performance, value, service quality, roadmap alignment and contractual commitments.

• Drive simplification and rationalisation of the application estate, identifying duplication, under-use, poor process alignment and opportunities to improve value from existing platforms.

• Work with the Data, Architecture and Development teams to ensure integrations, reporting, analytics and data flows are designed in a controlled, scalable and supportable way.

• Provide regular management information on platform performance, risk, delivery progress, adoption, benefits realisation and areas requiring senior decision or investment.

• Support the development of business cases, investment proposals and ITIC submissions where enterprise systems require new funding, supplier engagement or material change.

• Promote a culture of continuous improvement, product thinking, accountability and business partnership across the Enterprise Systems team and wider Technology Department.

• Proven experience leading enterprise applications, business systems or product management functions within a complex organisation.

• Strong understanding of enterprise platforms such as ERP, CRM, HRIS, data platforms and business-critical SaaS applications, ideally including Yardi, Salesforce, Workday or Microsoft Fabric.

• Experience developing technology roadmaps, product strategies and investment plans that are aligned to business priorities and measurable outcomes.

• Strong stakeholder engagement skills, with the ability to build credibility, influence senior leaders and translate business requirements into clear technology priorities.

• Demonstrable experience of managing vendors, commercial relationships and third-party delivery partners to achieve service quality, delivery performance and value for money.

• Good understanding of governance, risk management, data protection, information security and compliance considerations associated with enterprise systems.

• Ability to lead and develop teams, set clear direction, manage performance and create a culture of ownership, accountability and continuous improvement.

• Strong analytical and problem-solving skills, with the ability to interpret complex information, assess options and make pragmatic recommendations.

• Excellent written and verbal communication skills, with the ability to explain technical, operational and commercial matters clearly to both technical and non-technical audiences.

• Experience operating across project delivery, service management and continuous improvement environments, with an appreciation of ITIL, Agile or hybrid delivery approaches.

• Commercially aware, outcome-led and able to challenge demand constructively to ensure Technology effort is focused on the right priorities.

• Passion for excellence, innovation, simplification and personal development, with a proactive approach to improving how Technology supports the business.

All staff are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions, and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy in the Administrative Rules and Procedures, and the Health, Safety & Welfare Manual.

Recognising the centrality of ESG principles within our organisation, we have developed a comprehensive ESG Strategy. It is imperative that all staff members understand and adopt this strategy into their respective roles. This includes adhering to environmental regulations, minimising waste, supporting nature within our urban environment, and facilitating positive change for those in need within our community and utilising our volunteering.

In line with the latest ISO 9001 requirements and our dedication to quality management, all staff are mandated to comply with system requirements as detailed within the Company Quality Manual & Policies. Additionally, it's vital to ensure the effective implementation of all Procedures, Plans, and Forms within our Electronic Document Management Systems (EDMS) to meet the ISO 9001: Quality Management Standard.