FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!
The Opportunity
As Manager of External Corporate Communications for FICO Scores you will join a high performing team and work across a broad range of business priorities, audiences, and channels. This role is ideal for a versatile communicator who can quickly move between media relations, content development, executive visibility, stakeholder communications, and issues support while maintaining accuracy, consistency, and a strong understanding of the business.
In this role, you will support FICO Scores across both B2B and B2C — tailoring messages for lenders, industry, and consumers alike. Working closely with communications leaders and partners across the FICO Scores business, you will support storytelling for lender, industry, consumer, and policy audiences. The role requires excellent writing, strong media instincts, sound judgment, flexibility, and the ability to turn complex credit scoring and financial services topics into clear, credible communications.
What You'll Contribute
- Support development and execution of communications strategies across FICO Scores business priorities, with the flexibility to support lender, consumer, and policy-related initiatives.
- Support proactive and responsive media relations.
- Build and maintain relationships with relevant reporters; develop pitches, coordinate responses to inbound inquiries, and help identify timely media opportunities.
- Create a high volume of clear, compelling content, including press releases, media pitches, bylined articles, blog posts, Q&As, talking points, presentations, briefing documents, social content, and internal communications.
- Develop executive visibility opportunities and content, including point-of-view platforms, speaking submissions, event preparation, contributed content, social posts, and media engagement materials.
- Prepare and support executives and subject matter experts for interviews, speeches, panels, podcasts, briefings, and other external engagements.
- Work closely with product, analytics, legal, marketing, sales, and other cross-functional partners to ensure communications are accurate, coordinated, and aligned with business priorities.
- Monitor media coverage, policy conversations, competitor activity, and industry trends to identify storytelling opportunities and flag emerging issues or reputational risks.
- Support communications planning and execution for launches, research reports, partnerships, events, and other business milestones.
- Manage assigned projects from planning through execution, keeping workstreams organized, stakeholders informed, and deliverables on schedule.
- Track and evaluate communications results, using insights to strengthen future content, media outreach, and executive visibility efforts.
What We're Seeking
- Bachelor’s degree in Public Relations, Communications, Journalism, Marketing, Political Science, or a related field.
- 4–7+ years of experience in communications, media relations, public affairs, public relations, or a related field; experience in financial services, fintech, technology, or another highly regulated industry is strongly preferred.
- Exceptional writing and editing skills, with the ability to produce polished content across formats, audiences, and executive voices.
- Experience supporting media relations and developing relationships with business, trade, financial, policy, or consumer reporters.
- Experience developing executive communications and visibility programs, including thought leadership, speaking support, social content, and briefing materials.
- Ability to understand complex or technical information quickly and translate it into clear, accurate, audience-appropriate communications.
- Comfort working across multiple subject areas and shifting priorities without losing attention to detail or message consistency.
- Strong project-management skills and demonstrated ability to move work from concept through execution in a collaborative environment.
- Sound judgment and the ability to navigate sensitive, legal, regulatory, or reputational considerations.
- Experience using PR tools such as Muck Rack for media monitoring, outreach, and reporting.
- Proactive, curious, highly collaborative, and comfortable taking ownership while knowing when to seek input or escalate an issue.
Our Offer to You
- An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers, and Earn the Respect of Others.
- The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
- Highly competitive compensation, benefits, and rewards programs that encourage you to bring your best every day and be recognized for doing so.
- An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
- The targeted base pay range for this role is: $81,900 to $128,700 with this range reflecting differences in candidate knowledge, skills and experience.
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Why Make a Move to FICO?
At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today – Big Data analytics. You’ll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.
FICO makes a real difference in the way businesses operate worldwide:
• Credit Scoring — FICO® Scores are used by 90 of the top 100 US lenders.
• Fraud Detection and Security — 4 billion payment cards globally are protected by FICO fraud systems.
• Lending — 3/4 of US mortgages are approved using the FICO Score.
Global trends toward digital transformation have created tremendous demand for FICO’s solutions, placing us among the world’s top 100 software companies by revenue. We help many of the world’s largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people – just like you – who thrive on the collaboration and innovation that’s nurtured by a diverse and inclusive environment. We’ll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!
Learn more about how you can fulfil your potential at www.fico.com/Careers
FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we’re proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don’t meet all stated qualifications. While our qualifications are clearly related to role success, each candidate’s profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.
Information submitted with your application is subject to the FICO Privacy policy at https://www.fico.com/en/privacy-policy
