Manager, Fare Collection

Please complete the application in its entirety. Include all previous employment so that it may be taken into consideration. Please include a resume attachment with submittal of your application. Resume should document months and years with your dates of employment. Failure to submit a complete and timely application may result in the rejection of your application. Applicants are responsible for ensuring that application materials are received before the closing date and time listed.

At Regional Transportation District (RTD), We make lives better through connections!

When you join RTD, you will be among dedicated employees exhibiting RTD's values of passion, respect, diversity, trustworthiness, collaboration, and ownership. RTD is committed to an inclusive and diverse workplace. As part of our diversity value statement, we encourage our employees to honor diversity in thought, people, and experience. Come join RTD on this great journey to be the trusted leader in mobility, delivering excellence and value to our customers and community.

RTD Employee Benefits: https://www.rtd-denver.com/careers/benefits

(RTD Represented Employee Benefits: Please refer to the Labor Agreement included in the above link for details.)

This position is responsible for coordinating, directing, and continually improving fare collection activities and for creating, maintaining, and communicating operational processes for the program. This position serves as the primary liaison for the fare collection program and works across the agency to support program operations, system performance, vendor management, and continuous improvements.

DUTIES & RESPONSIBILITIES:

ESSENTIAL:

Fare Collection Management

• Manages and coordinates activities supporting the fare collection program with business units, end users, vendors, and information technology teams such as the IT Program Management Office, the Intelligent Transportation Systems Team, Treasury, Procurement, and the Cybersecurity Team.
• Serves as the primary point of contact and program liaison for stakeholder needs and concerns related to fare collection.
• Establishes and maintains communications with agency management, department heads, and end users regarding fare collection operations, system activities, program needs, and production activities.
• Manages, maintains, and monitors vendor relationships including procurements, contract execution and compliance, Service Level Agreements, and vendor activities related to system configuration, administration, monitoring, support, and access control.
• Coordinates and directs the development and tracking of capital and operating budgets for the fare collection program and develops business case justifications and cost-benefit analysis for proposed initiatives.
• Establishes and documents operating policies, standards, and procedures for the fare collection team and associated business units to ensure effectiveness of the program and compliance with policies and data standards.
• Analyzes and publishes metrics on system utilization and user experience to support planning and monitoring of overall system health.
• Develops short-term and long-term goals and objectives to improve effectiveness and efficiency of the fare collection program and support the implementation of new technologies.
• Conducts research and remains current on emerging technologies and solutions in support of procurement and program improvement efforts.
• Takes action to advance the goals of RTD's Small/Disadvantaged Business Enterprise, Title VI, and ADA Plans, as applicable to contracting, procurement practices, and the fare collection program.

OTHER:

• All job-related duties as assigned.

QUALIFICATIONS:

Required Qualification:

• Bachelor's degree in Business Administration, Marketing, Computer Sciences/Information Technology, or Engineering is required or an equivalent combination of education and relevant work experience.
• Five (5) years of experience supporting or managing programs, projects, systems, and/or operations involving cross-functional teams and stakeholders.
• Experience managing vendor relationships, contracts, and vendor performance.
• Experience in developing and implementing operating policies, procedures, and/or processes.
• Experience coordinating short- and long-term planning and supporting the implementation of system, program, or operational improvements

Preferred Qualifications:

• Experience with fare collection, payment systems, revenue systems, transit technology, or similar customer-facing technology systems.
• Experience creating and managing operating budgets.
• Experience managing projects, including coordinating scope, schedule, budget, stakeholders, and deliverables.
• Experience with procurement activities, contract development and administration, and Service Level Agreements.
• Experience in process and/or systems mapping.

OR

• An equivalent combination of education, experience, knowledge, skills, abilities.

Key Competencies & Characteristics:

• Knowledge of principles and practices related to vendor management, contract administration, procurement, and Service Level Agreements.
• Demonstrated ability to coordinate complex programs and initiatives involving multiple business units, vendors, technical teams, and stakeholders.
• Demonstrated ability to analyze system performance, operational needs, and program data to identify issues, evaluate options, and support recommendations.
• Ability to develop and maintain effective working relationships with internal stakeholders, vendors, consultants and other external partners.
• Strong written and verbal communication skills, including the ability to communicate specialized information to a variety of audiences.
• Ability to plan, organize, and prioritize multiple initiatives and responsibilities while meeting established deadlines.

WORKING ENVIRONMENT AND PHYSICAL REQUIREMENTS:

The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodations.

• The work environment is a typical office environment with minimal exposure to excessive noise or adverse environmental issues.

CAREER MAP: Based on job performance, experience, education and position availability the next step on the career map for this position may be: Senior Manager, Revenue

We are considering all applications for this position up until the position close date of 11/3/2026 at 11:59PM. For consideration, please be sure to apply before the posting end date.

Pay Range:

$92,003.00 - $129,954.50 Annual

EEO POLICY AND ADA ACCOMMODATIONS 

RTD is proud to be an Equal Opportunity Employer, supporting diversity, equity, and inclusion in the workplace. All applicants will be considered for employment regardless to the race, sex, disability status or any other characteristic protected by law and we encourage candidates from all identities, backgrounds, and abilities to apply. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status, or any other protected status in accordance with applicable law. RTD is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, pre-employment testing, participating in the employee selection process, promotions, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require a reasonable accommodation, please reach out to our Employment ADA Coordinator Kris Frazier at adarequests@rtd-denver.com, or the Talent Acquisition team rtd.ta@rtd-denver.com.

To learn more or see our EEO policy, please visit our EEO page at: https://www.rtd-denver.com/open-records/reports-and-policies/eeo-policy

RTD posts a compensation range that represents a good faith estimate of what RTD anticipates paying for the position at the time of posting.  Starting salary is based on the candidate’s relevant and verified education, training and work experience.  Applicants should submit all relevant and verifiable education, training and work experiences at the time of application.