As a Manager - Field Engineering, you will serve as the voice of the customer and drive product excellence within the tyre industry. In this role, you will bridge customer insights with product development initiatives, ensuring continuous product improvement while effectively managing and controlling warranty costs.
Key Responsibility Areas
- You will champion the Voice of the Customer by translating field insights, claims data, and customer feedback into actions that improve product quality, reliability, and performance.
- You will lead field engineering and product validation activities, including product trials, evaluations, OE Mileage Surveys, Scrap Tyre Surveys, and Customer Satisfaction Surveys.
- You will analyze product claims, market intelligence, and performance trends to identify emerging issues, provide early warnings, and drive timely corrective actions.
- You will strengthen warranty and field-return performance through returned-tyre audits, warranty analysis, loss monitoring, variance reviews, and recommendations that enhance cost effectiveness.
- You will collaborate with Quality, Production, Design, AP Region, Sales, and Service teams to integrate field intelligence into product, process, and customer-focused improvements.
- You will build technical capability by delivering training programs and workshops for internal teams, customers, and dealers on product performance, field issues, handling practices, and customer requirements.
- You will drive continuous improvement by converting insights from claims, audits, surveys, trials, and customer interactions into sustainable business and product enhancements.
Education and Experience
- You hold a degree in Mechanical, Automobile, Production, or a related Engineering discipline.
- You have at least 10 years of experience in tyre field engineering, product performance, quality, technical service, warranty management, or a similar role within the automotive or manufacturing industry.
- You possess strong expertise in claims analysis, field investigations, product validation, root-cause analysis, and corrective-action management.
- You demonstrate excellent stakeholder management and cross-functional collaboration skills across technical, commercial, and customer-facing teams.
- You are proactive, customer-focused, and driven by continuous improvement, with a strong commitment to quality and product excellence.
- You have deep knowledge of tyre construction, failure modes, vehicle applications, field performance, and warranty practices.
- You have hands-on experience leading field trials, mileage studies, scrap tyre surveys, returned-product audits, and customer satisfaction programs.
- You have experience working with regional or global teams and influencing stakeholders without direct authority.
- You have experience developing technical training content and building capabilities across internal teams, dealers, and customers.
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Goodyear is one of the world's largest tire companies. It employs about 63,000 people and manufactures its products in 48 facilities in 19 countries around the world. Its two Innovation Centers in Akron, Ohio, and Colmar-Berg, Luxembourg, strive to develop state-of-the-art products and services that set the technology and performance standard for the industry. For more information about Goodyear and its products, go to www.goodyear.com/corporate
Goodyear is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to any characteristic protected by law.
