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Gulfport, Mississippi, United States
Hybrid
Job Description:
MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience.
Responsible for meeting and exceeding budgeted headcount and sales goals.
A charismatic and enthusiastic leader with skill and experience in creating excitement and energy, building, and leading teams and developing skills in others.
Strong project management skills and the ability to prioritize multiple tasks and initiatives in a fast-paced environment.
Leads a team of Residential Connectivity Sales Supervisors and their teams.
Manage and monitor functions relative to staff including selection, training, development, performance evaluation, discipline, termination, and salary/status change recommendations.
Set clear expectations and hold employees accountable when expectations are not met in a consistent and fair manner.
Possess the knowledge and expertise to lead, guide and develop Residential Connectivity Sales Supervisors and their teams.
Identify knowledge and training gaps within the Residential Connectivity Sales Supervisors and their teams and develop plans to address these gaps.
Be familiar with reporting and analytics necessary to drive and support business decisions.
Collaborate with other departments and or support teams to achieve goals and objectives.
Residential Connectivity Sales leaders staff work allocation will consist of approximately 30% fieldwork and 70% office work.
Coach to and follow Cable One & Family Brands Sales Process.
Communicate territory assignments to Residential Connectivity Sales Supervisors
Monitor the payroll process and ensure timely and accurate approval of all commission payments.
Completes administrative tasks related to all sales activities and ensures their team does the same.
Has detailed understanding of Cable One & Family Brands product offerings and value proposition in the markets they sell in.
Maintains current, in-depth knowledge of marketplace, including competition, and positive and professional relationships with customers, business partners, and co-workers.
Prepares reports as needed.
Perform other duties as requested by leadership.
REQUIRED QUALIFICATIONS
Required Skills/Abilities and Knowledge
Required Education
Required Related Work Experience and Number of Years
PREFERRED QUALIFICATIONS
Preferred Related Work Experience and Number of Years
WORKING CONDITIONS
Core Competencies
Committed: Values every customer, while working hard to keep their business and support our communities.
Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.
Benefits
Sparklight appreciates the role our associates play to help the company grow, and in return an excellent benefits package is offered to our associates to recognize the importance of their contributions, such as:
Medical, dental, and vision plans – start when you start!
Life insurance (self, spouse, children)
Paid time off (vacation, holiday, and personal/sick days)
401(k) - 100% company match (match program starts first day of service, up to 5% of eligible compensation)
Group Legal plan with Identity Theft Protection
Additional Perks
Our Commitment
Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Sparklight, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day.
Sparklight is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.
Pre-hire Processes
Sparklight is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.
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