Manager, Fleet Operations Training

In this role, you will:

• Set the Fleet Operations training strategy and roadmap so hiring plans, new-market launches, and vehicle/software milestones have certified people on time without compromising safety.
• Own program quality end to end: curriculum standards, assessment and certification bars, learner-reaction and performance metrics, pass-rate monitoring, and a recurring upskilling/quality calendar tied to operational error, quality programs, and safety signals (including incident-procedure and safety-program retraining).
• Scale train-the-trainer and audit delivery across current and new sites so remote operations centers and ground operations train to a single standard, with local nuance captured back into the global curriculum.
• Partner with Contingent Workforce, Workforce Management, Operations Teams, Operational Safety, Process, People/L&D, and BizApps to keep training capacity, facilities, vehicles, and content ahead of headcount.
• Run the learning platform as an operational system (Docebo, with SCORM/e-learning authoring and workforce-system integrations). Own auto-enrollment, learning plans, certification-to-mission-type mapping used by scheduling, limited-admin enablement, and training analytics.
• Hire, coach, and organize a team of training PMs and people leaders. Clarify reporting lines between city/ops structures and the training function. Advocate for training capacity, trainer ratios, and training assets as the org scales.
• Stand up training infrastructure for new sites (classrooms, courses, dedicated training vehicles, etc.) and push simulation/virtual environments where they reduce cost, risk, and time to competency while maintaining quality.
• Report training health to Fleet Operations leadership: capacity, time-to-competency, certification status, quality, and launch risk.
• Travel to operational sites (about 20%) to audit delivery, support launches, and stay close to the work.

Qualifications

• 10+ years in operational training, enablement, or learning for a large operations workforce, including 3+ years leading trainers, instructional staff, or training PMs (manager of people, not only IC program management).
• Bachelor’s degree in a relevant field, or equivalent practical experience.
• Proven ownership of training for either (a) a large remote / contact-center / 24/7 operations workforce, or (b) a technical ground workforce such as maintenance and repair, field service, aviation MRO, or vehicle operations; experience spanning both is a bonus.
• Experience building blended programs: e-learning, live facilitation, on-the-job, and train-the-trainer at multiple sites.
  Hands-on LMS administration at scale (Docebo or comparable: Cornerstone, Workday Learning, SuccessFactors, etc.), including reporting, auto-enrollment, and certification tracking.
• Track record matching training capacity to hiring and launch plans; comfortable with resource contention (vehicles, facilities, trainer ratios).
• Ability to work in a safety-critical, regulated, fast-changing environment and to translate procedure/product changes into training without dropping live operations.
• Excellent written and verbal communication; proven influence with senior operators, safety, workforce, and technical partners in a matrixed organization.
• Willingness to travel approximately 10-20%.

Bonus Qualifications

• CPTM, ATD/CPLP, PMP, or similar training or program-management certification
• Autonomous vehicle, robotics, aviation, or other safety-critical operations experience
• Instructional design and SCORM / Rise 360 (or similar) authoring
• Quality assurance, nested monitoring, or contact-center workforce-management partnership
• Simulation-based training
• Experience with contingent workforce/staffing partners
• Comfort with Google Workspace, Slack, and BI/Looker-style training analytics