Manager, Fund Administration (Onboarding)

Accountabilities

• Lead the end-to-end onboarding of new fund administration clients, coordinating with cross-functional teams to ensure successful implementations.

• Manage implementation plans, project milestones, timelines, and key deliverables to ensure onboarding activities are completed efficiently and accurately.

• Build and maintain strong client relationships throughout the onboarding process, providing clear communication and a high-quality customer experience.

• Serve as a technical accounting resource for clients and internal team members, particularly in fund accounting, financial reporting, and complex fund structures.

• Lead continuous improvement initiatives to optimize onboarding workflows, establish best practices, and increase process efficiency.

• Oversee the collection and review of fund offering documents, including limited partnership agreements (LPAs), as well as financial data required for implementation.

• Reconcile customer-provided information and validate data accuracy throughout the onboarding process.

• Review completed client workspaces and configuration settings to ensure quality, accuracy, and readiness before transitioning accounts to ongoing service teams.

• Identify opportunities for product and technology improvements, communicating client feedback and technical requirements to product development teams.

• Manage, coach, and develop team members, supporting performance management, career progression, and effective team building.

• Contribute to special projects and broader initiatives that support the growth and scalability of fund administration services.

Requirements:

• Bachelor’s degree in Accounting or a related field.

• At least 7 years of fund accounting experience within private equity, venture capital, and/or real estate funds.

• At least 3 years of people management experience, including hiring, team development, performance management, coaching, and career planning.

• Proven experience managing client onboarding, data migration, or implementation projects within fund administration or financial technology environments.

• Strong knowledge of fund-level accounting and reporting, including complex fund structures, consolidations, and financial reporting requirements.

• Advanced understanding of complex accounting transactions, private equity investment structures, and reporting practices for private equity funds.

• Demonstrated ability to independently investigate, analyze, and resolve complex problems with minimal supervision.

• Experience defining system requirements and implementing new systems or technology-enabled processes.

• Strong project management, organizational, and communication skills, with the ability to coordinate multiple stakeholders and manage competing priorities.

• A technology-oriented mindset and genuine interest in using software and automation to improve business operations.

• Comfort working in a fast-growing environment where priorities may evolve and processes are continuously refined.

• A client-focused, collaborative leadership style, with a commitment to delivering accurate work and high-quality service.

Benefits:

• Competitive compensation: Canadian base salary range of CAD $140,000–$150,000, depending on experience, skills, location, and applicable local pay requirements.

• Equity compensation.

• Health, dental, and vision coverage for employees and their families.

• Life insurance.

• Mental wellness coverage.

• Fertility and growing-family support.

• Unlimited vacation, in addition to company-paid holidays.

• Paid family leave, medical leave, and bereavement leave.

• Retirement savings plans.

• Allowance to customize your home workspace and technology setup.

• Annual professional development stipend.

• Remote work flexibility.

• Opportunities to shape onboarding operations and collaborate with cross-functional and global teams.