Introduction
At Fresenius Medical Care, we are the global leader in kidney care, committed to improving the lives of patients with chronic kidney disease. Our mission is to deliver high-quality, innovative products, services, and care across the entire healthcare journey. Guided by our vision—“Creating a future worth living. For patients. Worldwide. Every day.”—we work with purpose and compassion, supported by a global team of over 125,000 employees.
Within our Care Enablement segment, we develop and provide life-sustaining medical products, digital health solutions, and therapies that empower clinical teams and improve patient outcomes. Our FME Reignite strategy drives transformation through innovation, efficiency, and sustainable growth.
Our values guide how we work:
- We Care for our patients, each other, and our communities
- We Connect across teams and borders to deliver excellence together
- We Commit to doing things the right way— growing with purpose and leading kidney care with integrity and innovation undefined
Role Summary
As the Sales Manager, you will drive business growth, market expansion, and commercial excellence within your assigned territory. You will be responsible for developing and executing sales strategies, leading and coaching a high-performing sales team, managing profitability, and strengthening customer partnerships across the healthcare ecosystem. This role carries full accountability for revenue growth, market penetration, forecasting accuracy, operational efficiency, and P&L performance, while ensuring alignment with Fresenius Medical Care's strategic business objectives.
Your Responsibilities:
Commercial Leadership & Business Growth
- Develop and execute territory business plans to achieve revenue, profitability, market share, and growth objectives.
- Identify, evaluate, and pursue new business opportunities through proactive market engagement and strategic customer acquisition.
- Drive sustainable sales growth through effective account management, market development, and customer retention initiatives.
- Analyze market trends, competitive activities, and customer needs to formulate effective commercial strategies and action plans.
- Lead sales and marketing initiatives to strengthen Fresenius Medical Care's market position and brand presence.
Sales Team Leadership & People Management
- Lead, coach, motivate, and develop a high-performing sales team to consistently deliver business targets.
- Build a performance-driven culture through effective goal setting, performance management, mentoring, and succession planning.
- Foster collaboration across sales, clinical, technical, and operational teams to deliver superior customer solutions and business outcomes.
- Provide clear direction, timely decision-making, and effective communication to align team activities with organizational priorities.
Key Account, Tender & Contract Management
- Lead strategic customer engagement with healthcare providers, hospitals, procurement teams, and key industry stakeholders.
- Negotiate and manage commercial agreements, sales contracts, and pricing discussions to deliver mutually beneficial outcomes.
- Oversee tender management activities, ensuring competitive, accurate, and timely submissions that maximize win rates.
- Establish and maintain strong long-term partnerships with customers through a consultative and solution-oriented approach.
Operational Excellence & Quality
- Champion quality improvement initiatives and operational excellence programs aligned with organizational objectives.
- Ensure compliance with company policies, regulatory requirements, and industry standards.
- Provide regular business performance reports, market insights, and strategic recommendations to senior leadership.
Your Profile:
- Bachelor's or Postgraduate degree in Business, Marketing, Life Sciences, Healthcare Management, or a related discipline.
- Minimum of 8 years' experience in sales, commercial leadership, or business development within the healthcare, medical device, pharmaceutical, diagnostics, or related healthcare industries.
- Minimum 3 years of people management experience with a proven track record of leading, coaching, and developing high-performing sales teams.
- Deep understanding of Malaysia's healthcare ecosystem, with established experience engaging public and/or private healthcare institutions, hospitals, and key industry stakeholders.
- An entrepreneurial mindset with the ability to identify opportunities, drive change, and thrive in a fast-paced, results-oriented environment.
- Strong commercial acumen coupled with the confidence to influence decision-making and build lasting business partnerships
- Excellent interpersonal, communication, negotiation, and conflict management skills, enabling effective collaboration with internal and external stakeholders.
- A keen awareness of market trends, customer needs, and competitive landscape, with the ability to translate insights into actionable business strategies.
Our Offer for you:
There is a lot you can discover at Fresenius Medical Care, regardless in which field you are an expert and how much experience you have - all dedicated to your professional journey.
- Whether in front of or behind the scenes - you are helping to make ever better medicine available to more and more people around the world
- Opportunity to grow your career in a leading healthcare company, working with cutting-edge dialysis solutions and making a direct impact on patient care.
- A corporate culture in which there is enough room for innovative thinking - to find the best solution together, not the quickest one
- A large number of committed people with a wide range of skills, talents and experience
- The benefits of a successful global corporation with the collegial culture of a medium-sized company
- Be part of a collaborative, high-performance team, where your contributions are recognized and you can continuously develop your skills and expertise.
