Manager II Technology

Anticipated End Date:

Position Title:

Job Description:

Manager II Technology

Location: This role requires associates to be in-office 3 days per week, fostering collaboration and connectivity, while providing flexibility to support productivity and work-life balance. This approach combines structured office engagement with the autonomy of virtual work, promoting a dynamic and adaptable workplace. Alternate locations may be considered if candidates reside within a commuting distance from an office.

Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law.

The Manager II Technology is responsible for leading the delivery, support, and operational management of a portfolio of 31 Health Plan applications supporting an external healthcare customer. This role provides strategic and operational leadership for production support, application maintenance, incident management, service delivery, and continuous improvement initiatives. The position oversees applications built around the FACETS claims platform and ensures high availability, performance, compliance, and customer satisfaction.

• Manage the end-to-end lifecycle of a portfolio of 31 Health Plan applications supporting business-critical operations.

• Ensure application availability, stability, scalability, and performance across the application landscape.

• Lead the 24x7 production support function, ensuring timely resolution of incidents, problems, and service requests.

• Provide technology leadership for applications integrated with the FACETS claims processing platform.

• Serve as the primary technology contact for the external customer.

• Oversees information systems function for a site, system, or special initiative.

• Manages multiple cost centers and/or plan of record projects; delivers and supports software system solutions that support the operations of their functional areas.

• Lead, mentor, and develop a high-performing team of 7–8 technology professionals.

• Manages at least a single application (or the equivalent capital and/or level of responsibility and complexity).

• Evaluates all directives, change orders, and projects as to their impact on tactical plans, budgets, and contract compliance.

• Oversees and implements new subsystems, procedures and techniques; manages implementation/integration projects to ensure deliverables.

• Establishes and maintains collaborative relationships with key business partners.

• Hires, trains, coaches, counsels, and evaluates performance of direct reports.

Minimum Requirements: 

Requires an BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 5 years of experience leading project teams, application software development, maintenance or implementation and support, including 3 years of management or leadership experience; or any combination of education and experience, which would provide an equivalent background.

Preferred Skills, Capabilities and Experiences:

• 10+ years of experience in Information Technology with progressive leadership responsibilities.

• 5+ years of experience managing healthcare payer applications and production support teams.

• Strong experience supporting the FACETS claims administration platform.

• Experience managing large application portfolios in healthcare environments.

• Demonstrated experience leading production support organizations with responsibility for incident, problem, and change management.

• Experience managing external vendors and offshore/onshore contractor teams.

• Strong understanding of ITIL Service Management principles.

• Excellent leadership, communication, stakeholder management, and problem-solving skills.

Job Level:

Workshift:

Job Family:

Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health.

Who We Are

Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve.

How We Work

At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business.

We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few.

Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process.

The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws.

Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process should submit the following form: Accessibility Accommodation Request Form and a member of the team will be in contact. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.

Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

NOTE: Workday keeps job postings active through 11:59:59 PM on the day before the listed end date. Example: If the end date is 3/13, the posting will automatically come down on 3/12 at 11:59:59 PM. In other words — the job is posted until 3/13, not through 3/13.