Manager, Implemetation Services
London hybrid
The Manager, DealCloud Delivery is a services leader within Intapp's DealCloud business unit, responsible for overseeing client implementations. This role combines team leadership, delivery governance, and commercial support for the Services Sales team, ensuring high-quality outcomes across a portfolio of client engagements.
What you will do:
- Own the overall execution and delivery quality of a portfolio of client implementations, including resource staffing, resource forecasting, project budgets/profitability, and delivery team efficiency.
- Directly manage a team of Senior Consultants, Consultants, and Associate Consultants responsible for implementation delivery to clients, providing guidance on their development and performance management, and owning their mentorship and professional growth.
- Conduct weekly tactical check-ins with direct reports and key resources to surface project/client risks and personnel concerns within your portfolio.
- Provide regular reporting to senior management on key accounts, financial metrics, client escalations, and personnel updates, and ensure project data is accurately maintained in the internal CRM system.
- Build relationships with other Intapp client-facing teams (Client Success, Technical Services, Account Management, Product Support, Sales) to ensure a high-quality client experience, and with internal teams (Operations, HR, Talent Acquisition, Finance) to support hiring, reporting, and professional development.
- Coordinate with other services team leaders (Engagement Management, Technical Services, Data) and regional Delivery Managers on large-scale or complex deliveries, and drive ongoing process improvement and methodology initiatives.
- Serve as a senior resource providing oversight across all Intapp resources on a project, attending key meetings to provide guidance and direction, and staying closely aligned with Engagement Managers on activities, timelines, and risks.
- Support the development of methodologies and processes in response to product evolution, team/engagement model changes, and lessons learned from completed projects, to continuously improve delivery expertise, quality, and efficiency.
- Partner with project teams and Segment Leads/Account Managers to generate and position change orders when additional budget is required for an implementation.
- Continuously review scoping accuracy and provide feedback to Sales/Segment Lead teams, ensure smooth knowledge transfer from Sales to Services Delivery on SOWs, and manage Services Delivery team bandwidth to support scoping activities.
What you will need:
- 4+ years of experience in consulting/professional services, including 2+ years in a management role.
- Prior success within a law firm, financial institution or professional services organization, with project, portfolio, or program management experience.
- Exceptional communication skills, strong business and analytical acumen, proven success delivering complex project implementations, hands-on operational experience, and strong leadership credentials.
- Results-oriented, highly motivated, positive, and entrepreneurial, with a can-do attitude.
- Ability to think strategically and analytically to solve complex problems, with strong attention to detail.
- Highly collaborative and flexible, able to adapt easily to changing or evolving role requirements.
- Experience working with C-level client executives to deliver solutions.
- Ability to build effective working relationships with others inside and outside the organization, including with leadership.
What you will gain at Intapp:
At Intapp, you’ll get the opportunity to bring your talents and intellectual curiosity to create better outcomes for our people and our clients. You’ll be part of a growing public company, with a modern work environment that’s connected yet flexible and where your professional growth and well-being are top priorities. We’ll collaborate and grow together, supporting each other in a positive, open atmosphere that fosters creativity, innovation, and teamwork.
Here, you will have the opportunity to:
- Expand Your Skills: Unlock your potential with professional development opportunities supported by a community of experienced professionals. We offer reimbursement for training and continuing education to help you stay ahead in your career.
- Enjoy Where You Work: Thrive in our modern, open offices designed to inspire creativity and collaboration. Our complimentary lunches and fully stocked kitchens ensure you have everything you need to stay energized throughout the day.
- Support What Matters Most: Our comprehensive wellness and flexible time off programs and our benefits are designed to care for you and your family. Our family-formation benefits and support during your family-building journey ensure you have the resources you need when it matters most. We believe in giving back and supporting our communities with paid volunteer time off and a donation matching program for the causes you care about.
Join us and be a part of a collaborative and welcoming culture where your contributions are valued, and your professional growth is a priority. Together, we are building a company of long-term value that we can all be proud of.
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Intapp provides equal employment opportunities to all qualified applicants and will make hiring decisions without regard to race, color, sex, sexual orientation, gender identity or expression, religion, national origin or ancestry, age, disability, marital status, pregnancy, protected veteran status, protected genetic information, political affiliation, or any other characteristic protected by federal, state or local laws.
Please note: Intapp will not hire through text message, social media, or email alone. We will never extend a job offer unless you have been contacted directly by an Intapp recruiter and have participated in the interview process which will generally consist of 3 or more virtual or in person meetings. Please note that Intapp only uses company email addresses, which contain “@intapp.com” or “@dealcloud.com” to communicate with candidates via email. Intapp will never ask for financial information of any kind or for any payment during the job application process. We post all legitimate job openings on the Intapp Career Site at https://www.intapp.com/working-at-intapp/. If you believe you were a victim of such a scam, you may contact your local authorities. Intapp is not responsible for any claims, losses, damages, or expenses resulting from scammers.
