Warren, Michigan, United States of America, United States of America
Hybrid
Not Available
Job Description
At General Motors, our product teams are redefining mobility. Through a human-centered design process, we create vehicles and experiences that are designed not just to be seen, but to be felt. We’re turning today’s impossible into tomorrow’s standard —from breakthrough hardware and battery systems to intuitive design, intelligent software, and next-generation safety and entertainment features.
Every day, our products move millions of people as we aim to make driving safer, smarter, and more connected, shaping the future of transportation on a global scale.
The Role
The Service Integration Manager / Team Leader requires a highly skilled, customer-focused change agent who leads and directs a group of engineers. This team is responsible for the vehicle serviceability strategy focusing on labor time reduction, proposing innovative service solutions, and releasing vehicle Interior, HVAC, PSDS service parts. You will provide technical leadership, guide the team to successfully achieve organizational goals, and collaborate across the Global Vehicle Development Process (GVDP) to ensure simple and cost-effective service solutions. The role needs to ensure we are not only meeting the needs of our customers today, but also focusing on supporting them in the future by driving impacts to future products.
Design and develop solutions to complex problems. Establish strategic direction for assigned area of responsibility to include budget and resource allocations. Serve as the Service Engineering representative to product engineering SMT engineering leadership. Responsible for handling various engineering projects, processes, budgets, and timelines and making any necessary adjustments in order to ensure successful completion. Achieve budget goals. Stay up to date on company-wide and industry best practices/trends relevant to position. Builds a diverse and effective team by selecting the best talent, handling performance and providing mentorship / coaching. Work to improve Workplace of Choice environment. Handles the culture within their organization, holds themselves and others accountable for demonstrating GMs values and cultural behaviors. Performs other related duties as assigned.
What You'll Do (Key Responsibilities)
Team Leadership & Support:
Provide technical leadership and present work assignments that appropriately challenge team members.
Ensure team is working effectively and efficiently on high priority projects that align with customer and GM needs.
Train, develop, mentor, and evaluate employee performance while providing coaching and career guidance.
Grow the team, assess critical skills, support plans to address gaps, and remove roadblocks.
Create and lead a positive, engaging culture within the team, holding yourself and others accountable for demonstrating GM's core values and cultural behaviors.
Act as a catalyst for innovation and change, inspiring the team to accomplish goals.
Business & Operational Support:
Work collaboratively and support multi-disciplinary functions (Product Engineering, Purchasing, Design Studio, Materials, etc.) throughout the development of new technologies and Service Best Practices.
Manage engineering projects, processes, budgets, and timelines, adjusting as necessary to ensure successful completion.
Partner with Product Engineering to drive appropriate priorities and discipline, ensuring Service Engineering and Customer/Dealer targets are achieved.
Collaborate across Aftersales and Customer Care disciplines to drive standardized service requirements, procedures, metrics, and standard methodologies.
Provide oversight and mentorship to verify that critical Service and Program Readiness deliverables meet customer requirements and are completed on time with quality and integrity.
Communicate between regions to help facilitate global work share agreements and identify continuous improvement opportunities.
Your Skills & Abilities (Required Qualifications)
Bachelor’s degree in Engineering, Automotive Technology, or equivalent experience (Master's preferred).
5-10 years of experience in Product Engineering, Service Engineering, Program Team, or Quality.
2-3 years of people leadership experience.
Knowledge of Global Aftersales Engineering, the Global Vehicle Development Process (GVDP), and Engineering Release Systems (ECM, Teamcenter, APM).
Proven experience with Interior, HVAC, and PSDS design, release, and CAE validation of automotive parts.
Understanding of GM electrification architectures and advanced serviceability of design.
Business & Technical Acumen:
Experience in business case development, utilizing data and strategic thinking to translate ambiguous problems into solutions.
Strong analytical skills, able to review complex data and use inductive/deductive reasoning to discuss difficult technical topics with Chief Engineers, Program Engineering Managers, and SMT Directors.
Financial and business acumen across design, customer service, and systems.
Strong crossfunctional collaboration background with the ability to drive options and decision making.
Zoom out characteristics to evaluate impact to total enterprise, not just Service.
Results Oriented:
Entrepreneurial drive and demonstrated ability to achieve stretch goals in a fast-paced environment.
Ability to manage multiple projects/programs simultaneously with passion, personal commitment, and a sense of urgency.
Articulates desired outcomes, assesses situations to make difficult decisions quickly, and works collaboratively to create a path to achievement.
Customer-First Mindset:
Passion for understanding customer needs and developing plans to deliver exceptional customer experiences.
Interpersonal & Leadership Skills:
Effective, collaborative, flexible, and results-oriented leadership style.
Strong communication skills, able to tailor communication style, frequency, and approach for multiple audiences (working teams, colleagues, senior executives).
Highly proficient in presentation development and the use of Microsoft Office products.
Experience establishing effective partnerships within and outside the organization, including with geographically dispersed teams.
About GM
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
Why Join Us
We believe we all must make a choice every day – individually and collectively – to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
Benefits Overview
From day one, we're looking out for your well-being–at work and at home–so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources.
Non-Discrimination and Equal Employment Opportunities (U.S.)
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire.
Accommodations
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