Who We Are
Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We’ve had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it’s at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work.
We enjoy the important work we do every day in service to our members, partners, colleagues and communities. Learn more about who we are at Point32Health.
Job Summary
The Manager, IT Asset Management defines and advances Information Technology Asset Management (ITAM) strategy, governance, processes, and operational capabilities within a complex enterprise environment. This role owns the enterprise ITAM program, with direct accountability for software asset management, licensing, compliance, renewals, optimization, vendor engagement, and audit readiness. The role also provides governance and oversight for hardware asset lifecycle practices, ensuring inventory accuracy, asset data integrity, and alignment with enterprise standards in partnership with infrastructure, procurement, and support teams.
The role partners with business, leadership, procurement, finance, legal, security, technology teams, vendors, and service providers to optimize technology investments, strengthen governance, manage financial and compliance risk, and align assets with organizational priorities. Success is measured through accurate asset data, optimized software and hardware utilization, effective cost management, strong compliance and audit outcomes, scalable practices, and improved visibility across the enterprise asset portfolio.
Job Description
Key Responsibilities/Duties
- Serve as the enterprise leader and subject matter expert for ITAM, defining strategy, policy, roadmap, governance, and operating practices aligned with business, financial, compliance, and technology objectives.
- Manage and develop ITAM staff, including work prioritization, performance management, coaching, talent development, succession planning, and resource allocation to support organizational goals and operational effectiveness.
- Provide leadership, direction, and operational oversight for ITAM processes, ensuring priorities, deliverables, and stakeholder expectations align with organizational goals and compliance requirements.
- Develop, implement, and continuously improve asset management policies, standards, controls, processes, and governance frameworks to strengthen accountability, consistency, data integrity, and operational maturity.
- Lead end-to-end software asset lifecycle management, including acquisition support, entitlement tracking, license management, billing oversight, renewals, compliance monitoring, optimization, audit readiness, and software retirement.
- Oversee hardware asset lifecycle management, including inventory tracking and CMDB management, and coordinate with the infrastructure and desktop support teams that handle asset assignment, refresh planning, deployment support, recovery, disposal, and retirement in alignment with organizational standards and controls.
- Establish and maintain accurate software inventories, license entitlements, hardware asset records, contractual data, billing information, and supporting documentation to enable informed decision-making and audit readiness.
- Monitor software license utilization, hardware inventory trends, consumption patterns, and asset data, providing recommendations to optimize technology investments, improve forecasting, reduce risk, and control costs.
- Partner with business leaders, procurement, finance, legal, technology teams, vendors, and service providers to manage software agreements, hardware procurement needs, entitlement validation, asset records, licensing issues, and contractual compliance.
- Lead reporting, audits, compliance reviews, remediation efforts, cross-functional initiatives, automation opportunities, and process improvements that enhance ITAM capabilities and support organizational priorities.
Qualifications
Education, Certification and Licensure
- Required: Bachelor’s degree in Information Technology, Computer Science, Business Administration, Finance, Accounting, or related field.
- Preferred: Advanced degree; Certified Software Asset Manager (CSAM), Certified IT Asset Manager (CITAM), Certified Hardware Asset Management Professional (CHAMP), Information Technology Infrastructure Library (ITIL), Certified Software Asset Management Professional (CSAMP), Agile, Lean, Six Sigma, or related asset management, governance, or process improvement certification.
Experience
- Required: 5–7 years of experience in IT Asset Management, Software Asset Management, Hardware Asset Management, software licensing, or a closely related technology asset governance discipline, including hands-on experience with asset lifecycle management, software compliance, inventory management, asset data governance, reporting, and audit support. Experience partnering with procurement, finance, legal, vendors, and IT operations is also required.
- Preferred: 8–10 years of progressive experience leading IT Asset Management, Software Asset Management, or Hardware Asset Management functions in complex enterprise environments; experience maturing ITAM governance, controls, reporting, and operating practices; experience supporting software audits, major contract renewals, vendor negotiations, license optimization, and technology cost reduction initiatives; experience with ServiceNow SAM/HAM, Microsoft Endpoint Configuration Manager, Intune, Snow Software, or similar enterprise asset management platforms; and experience in healthcare, insurance, financial services, or other highly regulated industries.
Skill Requirements
- Deep knowledge of ITAM frameworks, with strong expertise in Software Asset Management practices, license compliance, entitlement management, governance, lifecycle management, and continual improvement.
- Ability to lead and develop high-performing teams through effective coaching, performance management, talent development, succession planning, resource allocation, and employee engagement.
- Ability to define strategy, roadmap, priorities, and governance practices while balancing business needs, financial value, compliance risk, operational requirements, and technology standards.
- Ability to lead cross-functional teams, initiatives, and stakeholders through process improvement, organizational change, asset governance, and operational transformation.
- Strong understanding of enterprise software licensing models, contractual terms, renewal processes, audit requirements, vendor compliance obligations, and software asset financial management.
- Experience managing and optimizing enterprise software licensing programs across major software publishers including entitlement analysis, usage reconciliation, compliance tracking, renewal support, and cost optimization.
- Working knowledge of hardware asset management practices, including inventory management, asset tagging, assignment, recovery, refresh planning, disposal, and lifecycle tracking.
- Experience with ITAM, Software Asset Management, Hardware Asset Management, discovery, inventory, and reporting platforms to maintain asset records, support compliance, improve data quality, and enable lifecycle management.
- Strong analytical skills with the ability to leverage metrics, reporting, inventory data, billing information, license usage, and hardware asset trends to drive decision-making, performance improvement, and cost optimization.
- Strong problem-solving, organizational, planning, verbal, and written communication skills with the ability to identify risk, influence stakeholders, build consensus, ensure data accuracy, and translate complex asset, licensing, financial, contractual, and technical information for diverse audiences, including leadership.
Working Conditions and Additional Requirements
- Ability to work in a standard office environment and remotely as needed
- Ability to use telephone, headset, and computer equipment, including extended sitting
- Availability to work outside standard business hours, including evenings and weekends as needed
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Management retains the discretion to add to or change the duties of the position at any time.
Salary Range
$105,544.00 -$158,316.00
Compensation & Total Rewards Overview
The annual base salary range provided for this position represents a range of salaries for this role and similar roles across the organization. The actual salary for this position will be determined by several factors, including the scope and complexity of the role; the skills, education, training, credentials, and experience of the candidate; as well as internal equity. As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company’s sole discretion, consistent with the law.
Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes:
Medical, dental and vision coverage
Retirement plans
Paid time off
Employer-paid life and disability insurance with additional buy-up coverage options
Tuition program
Well-being benefits
Full suite of benefits to support career development, individual & family health, and financial health
For more details on our total rewards programs, visit https://www.point32health.org/careers/benefits/
We welcome all
All applicants are welcome and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Scam Alert: Point32Health has recently become aware of job posting scams where unauthorized individuals posing as Point32Health recruiters have placed job advertisements and reached out to potential candidates. These advertisements or individuals may ask the applicant to make a payment. Point32Health would never ask an applicant to make a payment related to a job application or job offer, or to pay for workplace equipment. If you have any concerns about the legitimacy of a job posting or recruiting contact, you may contact TA_operations@point32health.org
